LOT Polish Airlines

✅ Trip Verified | Krakow to Warsaw. Very short and comfortable flight. The crew members were nice and polite, the flight was on time. Enough space in the cabin even for tall people. Interesting articles in the on-board magazine. I recommend.

✅ Trip Verified | The flight delayed 30 minutes, from one and a half months each day flight LO411 is delayed from 15 minutes to more than 1 hour. No entry through the sleeve, paid on-board service, Flight 5/12/2019 I would like to give one point to Mrs Kinga the flight attendant who worked perfectly, was available to passengers, smiling and helpful. Unfortunately, the other staff of the two boys behaved as if they were going on vacation sitting in the back talking as loud as if they were alone. Lot oczywiście opóźniony 30 min, od półtora miesiąca każdego dnia lot LO411 jest opóźniony od 15 min do ponad 1 godziny. Brak wejścia przez rękawa , płatny serwis pokładowy, Lot 5/12/2019 Chciałbym dać jeden punkt dla Pani Kingi stewardesie która naprawdę pracowała wzorowo, była cały czas dostępna dla pasażerów, zawsze uśmiechnięta i pomocna. Niestety pozostały personel dwóch chłopaków zachowywało się tak jak by lecieli na wakacje siedząc z tyłu rozmawiali tak głośno jak by lecieli sami.

Not Verified | Don't recommend, very unprofessional staff. They changed me seats from the 3A to 16A without any previous notification. They didn't want to give any explanations and the general way of work very rude. One of the worst companies to fly.

✅ Trip Verified | London to Warsaw. As mentioned by previous reviewers, the flight gets delayed for no apparent reason. The staff is inattentive to connection delays. They want you to board the plane knowing that you will miss the next flight. Once you are in Warsaw, you are at their mercy and there are no good alternatives at that stage and they will continue to delay you. They forced me to buy a emergency ticket to make it to my destination in time. For anyone who values their time and wants to make it to their destination, this not an airline to take. As a professional who values his time and safety, I will never take this airline.

✅ Trip Verified | Newark to Prague via Warsaw. Our first flight to Warsaw was operated by Air Belgium who were very nice and accommodating aircraft was fine with a 2-4-2 configuration so I can sit next to my wife and don’t need to bother no one when going out of my seat. Online check in and seat selection was easy starting 36 hour prior to departure. Though the second flight was on an old aircraft takeoff and landing were smooth.

✅ Trip Verified | Both ways from Warsaw to Geneva, we have a delay. The way from Warsaw, we got 30 mins delay, and return way, we got 1 hr delay. The plane is quite old I guess. I don't know why it is best airline in Poland - the national airline, not the low budget air. It's really bad. Try to avoid it if you can.

✅ Trip Verified | Warsaw to Barcelona. Worst ever airline experience. Plane was late by 1 hour 20 minutes taking off because of "computer problems". Had connecting flight in Barcelona on another airline 3 hours after "scheduled" arrival. They refused to send my bag to this other airline, so I had to get it from baggage check and take it to another terminal. Missed my flight home and spent $1,000 on a new ticket. They were unapologetic. They said on the phone that I could file a claim online. I told them there is no link to English on their site (which was true in Barcelona, so I waited until I got home and found English). There was in fact nowhere on their site where I could file a claim. Only "contact us" by email. I contacted them by email and never heard back one word.

✅ Trip Verified | Stockholm to Tallinn. LOT Airlines is pure horror. 7 flights in the last year, out of which 6 delayed, 2 with technical problems, including a 6 hour delay in Kraków. By far Europe’s worst airlines. Avoid if you care to have a comfortable trip and safe flights.

✅ Trip Verified | Budapest to London City with LOT Polish Airlines. Dream flight. Boarded quickly, less than half full, immaculate and really comfy aircraft, lovely crew, actually had nice food and drink. Landed on time, on DLR within 10 minutes of touch down. Cost the same as Ryanair from Stansted on the way out to Budapest.

✅ Trip Verified | Chicago to Cluj via Warsaw. I purchased seat with bassinet for my baby. We bought seats row 10 forgot exactly the letter, but it showed that we had space for their bassinet against the wall, butthat was row 8. This is their reply email to my request for refund. Dear Ms **(not putting in my name)*, Thank you for your message regarding your travel on board of our flight LO2 on may 31st, 2019. We apologize for the time it took to review the case. We would like to inform you that the airplane which operated your flight was Boeing 787-9, where row 8 is the first in Economy Class. As per the General Rules of Carriage of passengers, the carrier reserves the right to change the type of aircraft as compared to the type indicated in the schedule. Please be aware that since you travelled in the row of your selection, unfortunately we find no grounds to offer reimbursement. Furthermore, the baby bassinets are designed for infants of up to 6 months and for safety reasons should not be used by older children. A free of charge reservation of the first row is available for passengers travelling with infants who meet the criteria. Despite your disappointment on this occasion, we hope your future travels will be satisfactory in ever respect. My baby was 5.5 months which I replied but they never got back to me. Do not fly this airline.