LOT Polish Airlines

✅ Trip Verified | From the flight from Warsaw to Podgorica all five pieces of luggage were lost. Flight from Warsaw to Chicago was delayed two hours which led to missing a connecting flight to Detroit. The customer service is horrible and offered no help.

✅ Trip Verified | Both flights are bang on time. Check in staff in Paris competent and courteous. Boarding perfectly ordered on both flights. Planes tidy, legroom great. Crew courteous and know what they do. The even manage to serve small snack on every short flight (for free!). Didn’t use toilets, so no opinion on that. Didn’t check bags, but cabin allowance is quite generous. Very pleasantly surprised and highly recommend.

Not Verified | Paid extra to book a seat in advance, because being over 2m I value every inch of leg room I can get. However, unlike specified during the booking procedure, there wasn't even a single bit of extra leg room. Same goes for return flight. I spent 50€ extra for nothing.

Not Verified | Warsaw to New York. Service was good with friendly staff. However the food option was only limited to pork and pork alone, even the sandwiches towards the end of our flight were ham and cheese options. I find it extremely sad and inconsiderate that in today's day and age that an international airline does not have more than one option for a 7/8 hour flight. I am not saying there need to be 3/4 food options but having two options that accommodate all types of people is ideal; Not all people eat pork due to religious or personal choices, so to only have that one option is a lack of consideration for the population of those who don't. LOT needs to do better, offer at least two options especially when tickets are above $800 round trip per person, I'm sure they can invest in upgrading meal options.

✅ Trip Verified | This was my first flight with LOT and I have to admit I was positively surprised. The plane is tidy, the crew is very professional and friendly. The flight was accurate. The crew were very friendly.

✅ Trip Verified | Everything was correct on this flight. What I am really happy about is at last I have found a company with a comfortable seat. I have a bony bum so every flight seems to be meant for larger people. I ordered an inflight meal from WAW-BER for 13€ and it was just okay. I would think that it would come with something to drink. Disappointed with the airport in Warsaw though: only 1/3 elevators worked and 0/4 moving sidewalks were switched on, and it's a long walk from customers (45" wait until I walked into the EC lane and got through right away).

✅ Trip Verified | If you have any issues at all, they will be of no service to you and you will not be able to reach anyone. I understand there are delays with reaching service members due to COVID but I already dealt with other airlines that actually took telephone calls and resolved my issues, yet LOT has still to respond - after 4 hours of being on hold. This is so disgusting on their end it feels that they are scamming people out of their money because of the pandemic.

Not Verified | This is literally the worst airline, their service is the worst! I have tried several times to change the tickets and it is not possible, I sent in a request form weeks ago and never got a reply. Then now I tried to call them, and after waiting for 30 mins in line, they just disconnected me! So then I thought, okay, I´ll buy a new ticket, and now it won't let me do that either, and I have tried with several cards (which definitely had enough on them), so I am practically stuck now, thanks to LOT.

✅ Trip Verified | Airline advertises free and easy changes and or refunds to bookings. Don't believe them. I have spent 5 days and over 10hrs on hold using their advertised customer support line. You cannot get through to their contact center's because after 30minutes on hold they automatically disconnect the line, trust me i have tried 20 times! Lodged the online request form as per website instructions well before my flight departed, it was acknowledged as received but has never been actioned. The email address used for the acknowledgement is a "No Reply" email address. No outcome or communications received has yet been received. Was contacted by someone on sms and was eventually told they couldn't assist with the change of date and that i had to call the contact centre. The internet is full of the same reviews for the same problem.

✅ Trip Verified | I flew to Geneva on the E175, which is nothing great. Milo surprised I was with the plane service (nice and knowledgeable). Unfortunately, the ground service was not that nice anymore. It is different at the airport in Warsaw. The seat on the plane did not knock you on your knees, but I do not pick on it, because it is a short cruise, the seats were comfortable. Meal on board was not a meal. Lubie z różnych względów latać LOTem. Tym razem do Genewy leciałem E175, który nie jest niczym rewelacyjnym . Milo zaskoczony byłem obsługą w samolocie (milo i kompetentnie). Niestety obsługa naziemna juz nie była tak miła. Na lotnisku w Warszawie różnie z tym bywa. Miejsce w samolocie nie powalało na kolana, ale nie czepiam się, bo to krotki rejs, fotele były wygodne. Posiłek na pokładzie...to nie posiłek:) .