LOT Polish Airlines

✅ Trip Verified | I flew from Düsseldorf to Warsaw. Through several phone calls with Trip.com, with whom I booked, it wasn't possible to fix the problem Trip.com made themselves. Gladly at the check-in counter a very helpful young men helped me with the issue by calling his colleagues, without any additional costs. Last time I booked with Trip.com, next time will order my ticket directly with LOT airlines.

Not Verified | The worst airline ever, on 9.5 hour flight from Warsaw to Chicago noone bothered to check if the screens provided to each passenger worked, and once in the air the plane was stuck with no movies, no music, not even route tracking for 9.5 hour flight. Travelling with kids the crew provided nothing for such a long flight. The captain only announced where we were once per request of very upset passenger. Completely unacceptable. The airline also declined to provide any sort of compensation for such 9.5 hour inconvenience. Save your money for airlines that value their customers.

✅ Trip Verified | I have been flying a lot lately and flew with several airlines. This has to be my worst experience. The flight schedule got changed twice and now I have to stay in a hotel with my own charges. I was also ok with that but even minimum options like special meals is charged. I would like to give 0/10 for this airline. They do not respond at all in case you would like to reschedule the flight due to emergency. I later was forced due to time to book Emirates just for one way.

Not Verified | Flight delayed for several hours, no LOT employee on site /designated transfer desk, no way to contact, no info on missed connection. Will not fly again.

Not Verified | Horrible experience from start to finish. Customer service on the phone is non existent. Customer service for check in or in flight from the stewardesses is absolutely horrible. I am sure they do not know how to treat their customers or how to provide a good service. Do not fly this airline.

✅ Trip Verified | My wife evacuated from Ukraine yesterday. Today at 7 a.m. on registration, LOT employee didn’t accept her luggage, 33 kg, when she was allowed to bring 2 x 32 kg. She was exhausted and stressed and you made her reorganize her luggage because of 1kg? Are we talking about business class service? Other companies can let you in even with +2-4 kg.

Not Verified | I flew with them from Istanbul to Gothenburg via Warsaw, and the cabin crew were really rude, barely welcomed us, and just didn't look so thrilled to be there. Another thing that bothered me was that there were no pictures/videos allowed. I don't know if it's a rule/policy in the airline LOT, but for some reason you are not allowed to take pictures or film the cabin crew or the plane in general. They got really defensive when they saw someone filming and came right at them and told them to delete it immediately. And not in a nice way. When i landed in Warsaw i had a flight the next hour to Gothenburg, and i had to hurry. When we got there, the ground crew sent many people back to take a COVID- test, it didn't matter if you we're vaccinated or not. We tried to tell them that our flight was going in 30 minutes, but they didn't care and only responded with 'that's not my problem'. There was a massive line and our flight was now in a tight schedule, soon to takeoff. We skipped the line as well as some other people that had the same flight as us. The covid test didn't take long and the results came in about 5-10 minutes. Until then our flight was in 15 minutes, and we had to stress through security and the airport to go to our gate. Horrible experience and never flying with them again.

Not Verified | The staff during my trip was nice and helpful. I fly by myself with my 8 month old baby. But the connected flight I went through the hell. Airport in Warsaw the worst airport ever, the employees are so rude and very unprofessional. They speak only Polish and who cares that they work in airport. We needed to run like crazy to catch connected flight, no one helped me to take the stroller to the planed ,I needed to go through the stair with baby and the stroller. They also do another check in and the gentleman spins only Polish language and it took us so much time to pass control because he could barely talk. Horrible airport, horrible transfer, very unprofessional employees, rude staff in the airport.

Not Verified | I had a flight on January 10 2022, Vilnius - Warsaw - New York. Want to thank the nice team of flight attendants who assisted our side. It was an excellent combination of professionalism and sincerity, warmth. I'm sure the rest of big team share the same qualities. After Finnair cancelled a flight day before these wonderful ladies make my trip less tense. Big thanks to the young lady and the young man at the service desk who assisted me with my personal request at the departing gate and make my flight comfortable. I don't have high expectations for food on the plane - surprise - dinner was fresh and tasted nice.

✅ Trip Verified | Worst experience ever, the flight from Munich to Warsaw was average, nothing special, but the 'fun' started with the flight from Warsaw to Lviv. The flight was delayed by 1 hour and during that delay the gates were changed 3 times. We were behind schedule by about 1h30m when we finally took off, but it seemed that the captain decided to catch up a schedule and the flight took about 45m instead of 1h10m. The crew almost ran and pelted the passengers with snacks because they couldn't keep up.