LOT Polish Airlines

Not Verified | They cancelled my flight gave me a replacement flight over a month later and because of their travel policy you need to pay the difference between the new and old ticket if it’s one month after your original date! I needed to pay 350€ for getting my flight rescheduled. You can’t get a hold of them over phone, fb, Instagram, email.. yeah anywhere.. I don’t recommend LOT.

✅ Trip Verified | I am trying to change the flight date. Their Hotline has no German speaking staff, their English speaking Hotline took 59 minutes to connect me to a 1st tier person who could not help me and forwarded me to a "cashier" which put me in a new loop for another 50 minutes. There is no other way to change flights, their "chat bot" refers one to the same hotline. Making a hotline available that is actually useful is a primary service for any airline. This hotline is a joke.

✅ Trip Verified | My flights were cancelled. I tried to call both London UK and Toronto Canada Contact Centre and was unsuccessful. I tried many times in different times of the day, even at midnight. It was just a long wait on the phone. I got a queue number when I first connected (like queue number 65) and then no more indication or update of the status for how long one has to wait. I spent more than 30 mins each call but never get through to speak to someone. I wrote to different channels of LOT but none is helpful. I don’t know why they issued voucher currency that even their own shopping cart does not accept. I asked them to change voucher currency into their shopping cart currency, they said not possible. Their canned answer is book through contact centre only. Day after day's call and write to LOT until my vouchers expired. I lost all my money. How can they issue vouchers in currency that their shopping cart not accept? How can they honour their vouchers when their contact centre so inaccessible?

Not Verified | Please read this before booking a flight with LOT Polish. My family and I were booked on a flight from Heathrow for the 27th July. This flight was cancelled, so Lot changed our flight to 28th July, but the whole could not be booked on the same flight. Some going in am the rest pm. The am flight was cancelled yesterday. The earliest flight they offered was the 2nd Aug, the day before they were returning. We have spent a total on 10 hours on the phone dealing with cancelled flight. Staff have unhelpful and twice hanging the phone up. Taking advice we asked Lot to find flights with other airline, they said they couldn't do this. They offered a refund less the 45.00 × 4 for baggage. They said this was non refundable. They offered a voucher that we would have to use within 2 years. As if I would ever fly with Lot again. We asked about cancelling the two flights that were leaving on the afternoon, this is the flight that they arranged from previous cancelled flight. We were informed that we would only get 30.00 back for these two flights. If I accept this I would lose 500.00. The purpose of our family trip was to see family who were not able to travel to our daughters funeral when she died tragically, last year. They were not able to travel because of covid. I have not asked for any extra compensation from Lot, only what I paid out. I have been left both upset and stressed by LOT Polish attitude.

✅ Trip Verified | Swift and friendly check-in at Warsaw Airport, flight on time on a spacious and clean Embraer 170, friendly service with a drink and a snack. Flight on time. Recommended.

✅ Trip Verified | At the start the flight was delayed by nearly an hour, we were given water before departure. The flight was nice with free drink and snack included and very nice cabin crew. Despite being over an hour late in Warsaw passengers having connecting flights were told the connecting planes will be waiting for passengers.

✅ Trip Verified | Very nice and pleasant flight with LOT on this route, comfortable seats. Flight took 40 mins, the boarding was fast. Was given a free drink and snack despite the very short flight. Overall highly recommend this airline on this route

✅ Trip Verified | I’ve Been travelling for the first time with Lot polish airlines and I had a very unpleasant trip. One of the flight attendants was very rude for no reason. I’ve been in the flight with my toddler who is 2 years old and he was a very good boy all the flight, sleeping. Ive been going to ask nice for some water so I can add in to the baby bottle and she looks very disturbed and just pointed me where the water was sitting without saying anything or trying to offer to help me. After this, I was just having my shoulder a little out of the chair and she came and screamed at me in polish, I looked at her and I said, “sorry I don’t speak polish, what is happening” and she started to yell at me “ oh, of course, you speak English I remember”. All I answered her back was to tell “you can ask me nice, not screaming or being mad.”

✅ Trip Verified | Warsaw to Zurich. Incompetent and rude ground handling in Warsaw (LS AIRPORT SERVICES) crew lost our bags on a direct flight and found it and sent in to Zurich when we were on our way back so our bags stayed in Zurich. Ground Handling in Zurich (AAS airline assistance Switzerland) a bit overworked but still doing their best for passengers even in critical situations (lost luggage in WAW) On board, no complains everybody professional, polite end smiling great experience during the flight even in very stormy conditions.

✅ Trip Verified | My LOT Warsaw-Milan flight was overbooked, so I was left on the ground along with dozens of other passengers. We queued for 5 hours to get information from the LOT transfer center. They distributed water only after passengers protested. They found me another flight only after two days and they forgot to check in the extra luggage I had already paid for: this mistake cost me another two hours of queuing and discussions. My Whatsapp requests were never answered. By far my worst experience ever with an airline.