Kuwait Airways

✅ Trip Verified | Kuwait to London. Enjoyed the flight specially my kids the crew was very attentive, helpful and the seating was specious also leg area the entertainment was good with the option of listening to Quran. Will definitely fly again in Kuwait Airways during summer vacation.

✅ Trip Verified | My flight with Kuwait Airways was from Beirut to Jeddah via Kuwait. The aircraft on both flights was the new Boeing 777-300ER, legroom is amazing, inflight entertainment and cabin crew were average and the aircraft was not clean. Services in Kuwait airport 0/10.

❎ Not Verified | New York JFK to Chennai via Kuwait and I opted for Kuwait Airways because of its low cost. The flight from JFK was delayed by 2 hours and the connecting flight from Kuwait was delayed for 2.5 hours more! There were not much information on the reasons for delay or ETA. I had AVML meal and quality of food was decent. There was no additional service trips by the cabin crew, even though we were waiting for 2+ hours on tarmac for take off. No service between meals.

✅ Verified Review | Colombo to Dammam via Kuwait in business class. The seats were good, and the entertainment systems. The food served was terrible! Surprisingly, the flight attendants were unaware as to what is contained in the meals served (basic things like fish or chicken) – to have the response that these are authentic Sri Lankan food : I factor some rudeness and unfriendliness in to that. Had to specifically ask for a head-set as well, even after having booked in the business class. The worst was KWI-DMM flight. It was supposed to take off at 8.30 am. The gates were not open till 8.15. Having boarded finally in to the aircraft – the crew has found that there are more than one boarding passes issued on the same seat for 3 passengers. There were discussion between the ground staff and the airline crew. Luckily the flight was not full – else someone could have been off-loaded. It was visible from the flight itself, that they are unloading a baggage carrier next to the flight - to locate some specific passenger luggage. Loading and unloading took some good time. Probably some mis-checked in items, but it had to wait till 9.30 am to fix. The flight left 1 hr 30 minutes late. They claimed that it was due to security reasons at the airport and baggage loading issues; now that is why they open the counters 3 hours in advance leaving adequate time for all that. To add to that, all the points I have noted here contributed to the delay. My checked-in luggage was tagged Priority / Business. It was among the last to receive at the belt Thanks to the efficiency of Kuwait airways – I missed my connecting flight from DMM (even after leaving 2 hours for transfer). Will not try Kuwait Airways again.

✅ Verified Review | The fight from Dhaka to New York went okay. There is a lot of leg room especially for economy. The food selection was okay. No blankets were provided. I had a 17 hour layover once I reached Kuwait where the airport provided a room at a airport hotel. Wouldn't let me leave. The next day the plane I boarded flight attendants were very friendly. Food was good. Hot towels were provided as well as blankets. We stopped at Shannon, Ireland without notice for another layover. Which is what I didn't like. A lot of layovers. Very bad selection for entertainment

✅ Verified Review | Very annoying to start to Mumbai - New York JFK flight, plane delayed by an hour and a half. Good food, good variety of in-flight entertainment. Was told it was a new plane. Given breakfast and then snacks later on. Reached Kuwait and got in the queue for JFK. Extremely strict security. Again good meals and later snacks. Shannon was a stupid stopover, its a pain, trauma to get down the plane, wait in hour long queues for the crawling paced security, just stroll inside the small airport and then again wait in a queue to get back into the plane.

✅ Verified Review | Lahore to New York via New York. I was handed boarding cards from Lahore to Kuwait and same time I was given boarding cards from Kuwait to New York. I noticed that all the seats from Kuwait to New York are not together. Seats were given all over the place. I requested to staff but supervisor said, he will message to Kuwait and they will fix it. I spoke to staff at Kuwait airport but they could not help and re-arranged my seats to 16F,17F,18F and 17B. I was traveling with my wife and two kids ages 4 years and 8 years. At Kuwait, they also said, crew will help to sit together. In plan, I requested the same but no results. We had our kids on laps. I also like to mention, while waiting at Kuwait Gate 21, more than 100 peoples were standing because there are only few seats in waiting area of Gate 21. Flight was delayed 2 hours at Kuwait and no one explained any reason and passenger were standing and waiting to board. I been traveling from Lahore to New York from last 16 years and never had situation like this. This was my worst experience.

✅ Verified Review | Chennai to New York via Kuwait / Shannon. I had a pleasant flying experience with Kuwait Airways. I was pretty impressed with the leg space which is important for the long flights. Food is good and I loved it. I will fly again with kuwait airways. Only issue I faced was no free wifi and expensive to buy even for 1 hr.

✅ Verified Review | Delhi to London via Kuwait. DEL-KWI was delayed by 2 hours, smooth flight, nice new aircraft, personable cabin crew, (but no amenity kit in business class). My initial layover was supposed to be 2 hours and I expressed my concern about making my connection because of the delayed first leg to both check-in staff and cabin crew, to be assured that there would be no problem in making the connection. Landed at KWI around 4.45am Kuwait time. The KWI-LHR flight was supposed to depart at 5am. Got out of the aircraft to find there was no facilitation for transit passengers. Eventually managed to find the departure gate despite misleading signage. Again asked if my luggage would get transferred. Kept on being reassured that luggage was sure to get on with me. Eventually the flight took off around 6am, and reached Heathrow at 11am, an hour behind schedule. My baggage was not delivered at Heathrow. I filed a Property Irregularity Report at Terminal 4, specifically explaining that I was requesting priority handling of baggage hereafter up to delivery to me. No baggage after 30 hours. Spoke to the local courier company which delivers delayed bags. First told that baggage would be delivered 4-5pm BST. That time passed. Called again to be told that baggage on a delivery vehicle and will be delivered around 10pm. I was also told no one communicated that my bags should be provided priority handling. At the time of the review I am still awaiting my bags. There's no notification from Kuwait. They're rather prompt in washing their hands off this. All their ground operations are handled by ASC Handling. I am not sure if there is any recourse or compensation available to me. All in all, despite the pleasant enough flights, delay and loss of baggage is especially annoying. What's even worse is the Airline's insistence that they shouldn't be blamed somehow (the baggage transfer in Kuwait was being done on the carousel equipment that belonged to the local aviation authority, and baggage handling at LHR is contracted to ASC Handling. I find that assertion frankly untenable and fairly ridiculous. There's probably good reason not to continue to use KU in the future.

✅ Verified Review | Mumbai to New York via Kuwait. The food and entertainment was good enough. Seats were comfy. The crew were rude and unapproachable. One has to think twice before asking for help. Stop at Kuwait is nothing short of feeling that you as a criminal are put to search. This stopover is a torture as there are not enough seats to take rest. Food is hot and edible. But this is by far the only airlines that is very economical.