✅ Trip Verified
| Sydney to Melbourne Avalon. First, the good part. The aircraft was in OK condition, my seat was bearable for a one hour flight, Jetstar got me to my destination on time and my bag arrived on the baggage carousel. But it's very difficult to travel on this airline without thinking that they take every opportunity to shakedown their customers. In the departure lounge, I witnessed people being asked for more money for their carry-on. Thanks to other posters on this site, I knew in advance to check in my bag (which other airlines accept as carry-one without question), so it didn't affect me personally. I had bought a starter-plus bundle, which at the time of purchase was claimed to offer standard seat allocation, a baggage allowance, frequent flyer points, and a snack. When I received the itinerary, there was no mention of the snack. Equally, when I received the boarding pass, there was no mention of the snack, either, but there was a four digit code, so I asked a crew member at checkin what the four digit code was and she replied that it was because I had paid to have my seat allocated in advance (seat allocation is part of the starter-plus bundle). When the cabin crew were promoting the sale of snacks and drinks, they said that they would accept Mastercard, Visa, or American Express, but they said nothing about people who had bought the starter-plus bundle. When the crew member serving snacks got to my seat, I showed her the boarding pass and asked her if it entitled me to a snack. Yes, she said, your choice up to $10. Why don't they print this on the boarding pass and announce it when about to serve snacks? I nearly went without – I thought I must have got the wrong idea about what was included in the starter-plus bundle. I can't help but get the feeling the airline wanted me (and other starter-plus customers) to forget the fact that the bundle includes a snack. No doubt it's more profitable if people pay for a second time, or go without, as I nearly did. The whole thing left a bad taste in my mouth but, like the shakedown in the departure gate, seems typical of this airline, which only seems to care about opportunities for more money.