Jetblue Airways

✅ Trip Verified | Worst flight experience imaginable, they canceled our flight while we were in the terminal with 2 small kids and offered no flights or resolution except a flight 2 days later that would arrive in Buffalo 4 hrs from Albany Airport. Customer service was terrible! Sympathizers waiting in line were more helpful offering us their tickets to Boston and White Plains cause they felt so bad for us, we couldn't accept. JetBlue offered us a rental car reimbursement to drive 20 hrs home which we had no choice at that point but to do that that (it was awful) however we made it on our own safe and sound. Now Jetblue won't reimburse us for the rental car and gas that they promised us! They don't care at all what they put us through. Terrible, worst and most disrespectful company I've ever tried to give business to. It's been 2 weeks and we're still upset about it, as well as out the money for the rental car they promised. Never again will we fly this deceitful airline.

✅ Trip Verified | JetBlue is one of worst airlines I travel, they are always late. If you have a connection flight definitely missed your connection flight and they will not take any responsibility. My experience because of their mistakes my flight delayed and missed my connection flight. I has to wait more than 8 hrs in the airport with my small kids in the airport. The JetBlue supervisor in Boston airport was very rude and irresponsible. She doesn’t know how to behave the customer’s. My humble request to the travelers, if possible please avoid to travel in JetBlue.

Not Verified | I live in the Boston area. I’m going on a vacation to Costa Rica at the end of June. Today, I discovered that Jet Blue changed my flight home. My original flight would have me arriving at Boston at 11:58 PM on July 3. Jet Blue has now scheduled me on an overnight flight with connection in NY, which gets me home at 8:30 AM on July 4. I started on the Jet Blue website. When I enter my Confirmation code and name, I get a red message that says “There was an error processing your request. Please try again. If you receive this error repeatedly, please contact 1-800-JETBLUE for assistance.” After trying multiple times, I called the 800 number, 90 minute wait. I tried the Jet Blue chat. Entered my info and the site said they would contact me. 20 minutes later, I received a chat from Jet Blue’s customer service. I stated that I did not want to fly overnight and asked if they could change my flight back to the earlier flight. The rep said my original flight was cancelled and there was nothing they could do. The rep stated that JetBlue obtained another flight for me rather than stranding me. I asked if there was any rebate due to the fact that I now had to fly overnight. The rep stated that JetBlue would not offer any refunds and that they found me a flight. The rep stated that JetBlue accommodated me on another flight. I stated that it wasn’t an accommodation, it was a huge inconvenience. The rep stated, and I quote “It’s a side effect that comes with the luxury of flying.” There was a time when I held JetBlue in high regard. With this type of customer service, they show a complete disregard for their customers. This isn’t something that can be blamed on the pandemic, this is just being rude.

Not Verified | New York to West Palm Beach. Was unable to log on to my JetBlue account after 20 tries. Their check-in kiosks at JFK similarly did not work. The line to see an agent had over 100 people in line. The befuddled staff told me that their systems also do not work well. Despite arriving over an hour early, I almost missed my flight. I was saved by there being no one to clean the cabin, which caused about an hour delay. I would prefer a $172 flight with systems that worked to my $72 flight with systems that did network. Worse yet, think about the level of aircraft maintenance that is run by the same company that can not get their check-in process to work. When I called the 800 phone number, their recording says there is a 96-minute wait. DO NOT FLY Jetblue.

Not Verified | San Diego to Nassau via New York. A multitude of mistakes, the flight was cancelled 3 hours before our trip, we had to take a shuttle to Ontario at our cost multiple delays and gate changes, waited on the tarmac for 2 hours “refuelling” but the flight attendants kept talking about the manifest. Connecting flight delayed and only half of our party made the trip day one but quite late everyone lost a day for an expensive trip to stay at The Royal at Atlantis. JetBlue’s mistakes cost us over 3k and they are taking no responsibility or liability for their actions

Not Verified | We will never fly through JetBlue again. Our flight was behind and they wanted us to leave in 2 days. I was persistant with them to put me and my friend in a flight right there and then. Our flight was confirmed because of our persistence. We are getting late, very late to DR, but I couldn't afford to lose days, since we are in a 2 week vacation. JetBlue was very unprofessional, not caring, sloppy, disorganized. They also didn't let us take a Carry On, after we purchased the ticket months ago. Everything happens for a reason.

Not Verified | Me and my family had tickets to fly back from Florida to NYC and the day of our flight there was heavy rain which has stopped by the time we reached the airport. Once we got there we were told our flight was canceled, but we had to get back to NYC that Friday. They offered no accommodation, no credit or hotel room, and pretty much kicked us out on the street even though there were little kids with us. At first they wanted to give us a ticket to fly out on Wednesday, we got lucky and are now able to fly out on Sunday instead. It is terrible how they treat their clients what if someone does not have the money to stay in a hotel for another couple days or if someone has to be back home on a specific day for work or school or any other reason. Do not use this terrible airline unless you want to get stuck in a random state and forced to spend even more money out of pocket.

Not Verified | They held us at the gate in Miami at the arrival for over 2 hrs for no explanation. Airplane got filled with fumes after a while and was hard to breathe. Another incident with had from Cancun to LAX when they overhauled the luggag and waited for 3 hours to fix luggage issues offering people to remove their luggage. And they removed one of our luggage without asking. Just horrible airline.

✅ Trip Verified | Last Vegas to Boston via New York. This company is no longer the best value for money. I have flown with JetBlue for years and every single time there's either a delay, a departure gate change, cancellation, or last-minute itinerary changes. I'm convinced that this airline can never provide a smooth travel experience to anyone. It is THE worst. And most of the time their staffs are unable to manage frustrated customers because they have no de-escalation skills. This is airline needs to do something quick regarding their service quality or they'll be forever stuck in making it up to displeased customers. Today JetBlue strikes again by delaying my departure flight to JFK out of Miami, which translates to me getting stuck in NY the same exact way last November 2021. My connecting flight is leaving JFK at 10:38 pm so I already know it's the last flight. I'm not even mad anymore. I'll just never use them again. At this point, even Spirit looks more prestigious than JetBlue right now.

✅ Trip Verified | I submitted my baggage to transfer to Denver via JetBlue at New York when I flew back from home country. They lost my baggage, did not receive at Denver and it’s been more than 3 months. The airline is not respecting my belongings as well with my feelings. Wants to give very low settlement which is not acceptable.