Jet2.com

Flying from Manchester on 1st Aug to Malaga flight delayed. It was to set off at 06.45 then 08.30. At 11.00 when trying to take off captain said there was a problem so we had swap planes. Lost a day of my holiday by the time we got there. Cabin crew came round with food - none left. When we got to Malaga the transfer had left.

Have flown with Jet2 on numerous occasions. Seats allocated so no 'ruby scrum' to get on the plane. More leg room and comfier seats. Flew last couple of weeks from Manchester to Palma. No delays no problem at check-in great baggage allowance and friendly staff. Would definitely use again. Didn't order on flight meals just had drinks and snacks.

GLA - Malaga. No baby changing facilities on the plane I was told to pull down the toilet lid to change my baby - awful. Had to wait at check in queues with a baby as they will not allow you to check in online with a baby which is completely stupid.

Flight from Leeds to Barcelona. Jet2 ground and cabin staff were friendly and professional. The plane was clean and the staff cheerful and helpful. The pilot was friendly and informative and despite checking in/bag drop/security being exceptionally busy the staff remained calm helpful and professional.

Flew to Dubrovnik on 27th June on the 6.55am flight. Check in was quick and efficient as was security check. Our cabin crew were lovely both pleasant and efficient. We had pre booked our seat numbers and both the actual seats and the leg room (we only booked ordinary seats) were very good. Seats were very comfortable with a holder for drinks in the back of the seat in front which is great and much safer than leaving drinks on tray. The leg room was great. We have had less leg room on long haul flights with bigger companies. The pre booked breakfast was good as was the hot pre booked lunch on our return. This was our second year with Jet2 and so far we have had good on time flights and very comfortable seats. Hope this continues as we have recommend Jet2 to family and friends.

Just back from Benidorm going from Belfast. Cabin crew were lovely when we landed we had to find out ourselves where to go when we eventually found the Jet 2 desk the girl was on her mobile so a queue started behind her she walked away after a 25 minute wait. Eventually found out what bus we were on. Left with a Spanish speaking bus driver. On return had to queue for 1.5 hours at baggage even though we had our boarding passes staff onboard were not very pleasant. First time travelling with Jet2 - never again.

This company really needs to rethink their fee policy. I couldn't print out a boarding pass and the customer service rep said it was 23.50 Euros each just to print out a boarding pass. So we were charged the equivalent of 63 dollars to print out two boarding passes after we checked in online. It does state that there would be an "additional fee" but 23 euros is a bit much. On the same day we also flew on Easy Jet and had the same printing problems and they said the can print some out for us (for free) and had a wonderful experience.

28th June Manchester - Malaga. Brilliant Jet2 Crew on a Titan airways flight with loads of leg room on time and no issues normal great service that we have come to expect on a Jet2 flight. Came back with Privilege Airlines again good flight on time but not as much room on this plane there seemed to be some issues with the Jet2 cabin crew and the Privilege crew not getting along. Otherwise again well done Jet2 far better than the other low cost carriers.

GLA-FCO and return. Very friendly and efficient service at Glasgow check in with 4 flights going out within minutes of each other. Staff friendly helpful and really happy to set us off on a good holiday. Gate staff also very friendly and helpful and boarding was efficient and very prompt. The young cabin crew on the outward flight were professional and friendly. Nice flight but seats very basic and only really bearable for a short flight (I wouldn't go to Turkey or Tenerife with them but Rome was fine). Decent leg room though. Basic buy-on-board service (which I didn't utilise) was as standard for a low cost carrier; prices weren't too bad. Return flight fine again quite friendly handling agents in FCO and a friendly flight crew. Good updates from the cockpit both ways. Baggage arrivals prompt on both flights. If you get a low fare then they're perfectly fine for a short flight but if your fare isn't particularly low or you're travelling for longer than 3 hours I'd probably recommend trying some other airlines. But I'd fly with them again.

Newcastle to Alicante on 4th July 2013. Flight was on time at check in my checked in bag was over 22kg the person asked if we had hand luggage we had a small case she said to put it on the scales - both bags together were lass than 32kg so she booked my hand baggage along with my booked in bag at no extra cost I was most impressed with this.