Jet2.com

✅ Trip Verified | Jet2, an absolute shambles. Upon arriving at Tenerife south airport at 8pm for our return flight home about an hour in we were told we were delayed until midnight when we were told we would be boarding shortly from gate C40. So travel to other side of airport, go through passport control, to sit there for another hour and a half then was told the flight was cancelled. No other information was gave to us for another 45 minutes, just had to stand there waiting. Then had to walk to other side of airport to be told we’ll be getting put up in a hotel for a night and our next flight would be 1pm the next day. Upon sitting for hours until Jet2 sorted out accommodation for everyone we eventually arrived there at about 3:30am. We arrived at a hotel that could only be compared to the Cecil hotel, absolutely shocking rooms. Would give the cleanliness a 1/10. Had to change rooms as there was a cockroach running about the room. Had no sleep whatsoever then our transfer came (which was also late) Got to the airport for 11am for our next flight at 1pm. Checked bags in, went through security, looked at departure board five minutes later, delayed until 10:40pm. You can imagine how upset and angry everyone was. Another day of sitting in the airport. After waiting all day we then got on a flight at 8:25pm and returned home a day later than expected. Can only say about Jet 2 staff that they are a shambles. Communication was absolutely terrible. Whilst we were standing waiting on information they just kept saying “see it as having an extra day on holiday” which I don’t understand as we’d been in an airport for two days. Tried to claim compensation yesterday and I got back that the flight was delayed due to “extraordinary circumstances”. Don’t really see how that’s my problem or my fault. Feel sorry for all the people travelling with children. There was kids trying to sleep on the floor of the airport whilst jet2 were no where to be seen. Will never fly jet2 again in my life and if anyone has any sense they won’t either.

Not Verified | Flight from Newcastle to Kefalonia was the best experience we have ever had. This was due to one flight attendant. He was friendly, helpful, knowledgeable, always smiling. Andrew Smith is the best F/A I have ever met. Thank you for making the time pass by so quickly.

Not Verified | Delayed flight by 2hr 56 mins, toilet issues on outgoing plane. Ruined the next day as arrived home 4 hours late. Food voucher offered to around 6 people at the terminal - sandwich and warm bottle of water dumped at the gate, no explanation given. Not even offered a hot drink. Rude staff on plane. Poor customer service. No compensation - pre booked seats on next flight pay that little bit extra and fly with another company,

Not Verified | My parents booked a last minute Package holiday via Jet2 on 23/02/2023 to depart on 29/02/2023 - unfortunately our beloved pet fell ill on 24/02/2023 and had to be taken to an emergency vets and has been admitted since for life saving treatment. We currently do not have any advice on how long the recovery will be, I called Jet2 to see if there was an option to move and pay an admin fee for the holiday to be changed to a later date. We were advised that this wasn’t possible because it was 14 days or less - I understand this is policy however the holiday was booked in less than the 14 day period. The lack of compassion and understanding from the staff members was quite disgusting, I understand protocol is to be followed however it isn’t as if we were expecting a refund at such a last minute so I didn’t see our request as being so unreasonable to move the holiday to a later date and pay the difference and admin fee. I then called Jet2 back after speaking with my Travel Insurance to cancel the holiday - the staff member I spoke to to cancel the holiday was aware of terrible time and stress we are currently enduring and I made them aware of the reason for cancelling and our family dog requiring life saving treatment and he ended the call with a “I hope you have a fantastic day” ! Did you not just listen to anything I just said, obviously not! Feel that we have received nothing but lack of consideration and compassion during this time and we will not book again via this company.

Not Verified | App very easy to use and reasonable fare. The airport helpers in FUE exceptionally helpful as check in desk. The flight itself was operated by a friendly professional crew for whom nothing was too much trouble. Certainly fly again.

✅ Trip Verified | I'm someone who complains when I'm not happy about something but who gives credit when it's due. This was our first flight with Jet2 and we were so impressed that I felt compelled to share our positive experience. The price of the flight was extremely low, the leg room was generous (I'm 6ft), the staff were friendly and helpful. The optional food onboard was good value, the plane was spotless and on-time both ways. A happy, hassle - free trip that made us want to look out for Jet2 next time we travel. As a budget airline they really do set new standards. Ryanair, etc take note!

✅ Trip Verified | Our flight was delayed over 4 hours due to a fault on the aircraft. We were offered no refreshments or help and missed an important meeting. Made a claim which they acknowledged over 3 months ago. Since then nothing - they ignore emails and have no number you can call. Disgraceful customer service. They claim you cant phone them as they want all written details, This is an excuse it is so they can ignore you. I have flown with them three times this year but will not anymore

✅ Trip Verified | On our return flight for a holiday in Santorini with Jet2 our luggage was delayed. We were assured by Jet2 that they would have our luggage couriered to us within 72 hours. This didn't happen. We spent many hours trying to locate our luggage with very little help from Jet2 and many unanswered emails and different departments passing us around. We have now been told by Jet2 and the insurance that they sold us that they will not pay us any compensation without receipts for the contents of our bags. This is a ridiculous situation who keeps the receipts for clothing, luggage and toiletries just in case an incompetent airline looses their baggage. We feel like Jet2 have taken no responsibility for their mistake and that the insurance they sold us was next to useless.

✅ Trip Verified | I bought a walking aid for my trip to Rome, which did not arrive in Rome with the rest of my luggage. I was not able to hire one so suffered quite a lot with the walking. Anyway this was going to be a complaint to jet2 Manchester. It has now changed to compliments all round for the airport in Rome. The staff were fantastic but especially Erika at jet 2. She asked about our holiday and could not be more helpful regarding my problem. She took us to list property and found my aid, couldn’t be happier. Erika and all the jet2 staff in Rome were amazing and she even came to the plane door to make sure it was loaded.

✅ Trip Verified | My first time flying with Jet2, I was really impressed with the whole experience. They were amazing with my partners daughter. The crew were really friendly and continuously in the cabin. The drinks and food were well priced and cash or card was accepted. The toilets appeared to be clean. The only downside was that our pre ordered child meal, wasn’t loaded - due to a catering error which meant no preordered meals were loaded. However the cabin manager came round and apologised and gave us the details of where to get our refund. All in all would recommend far more then easyJet or RyanAir.