Jet2.com

We booked a package holiday with Jet2 to Tenerife on 13th August and from beginning to end our experience was just fantastic. Flights were on time check in smooth staff helpful and friendly. Return journey was just as smooth. We were well looked after during the flight and arrived at Leeds Bradford 40 minutes ahead of schedule an added bonus! Will be looking to book with Jet2 for any future trips definitely.

Prague to Edinburgh 15 Aug. Seated in seat 2f. Very narrow seats with little padding and quite hard. Very old Boeing 737-300 combi. Seats are on pallets and higher up than normal. Meant the window was almost at waist level. Every time someone walked past our row the seats bounced about. Aircraft was very noisy.

Glasgow to Prague 12 August. Arrived at the airport in plenty of time and were allocated seats 1A and 1B. Thought great seats until we got on and were surrounded behind and to the side by a load of drunks on a stag holiday. They were up all the time knocking the seats and shouting and singing. Cabin crew did nothing to calm them down except keep serving them more and more alcohol. Aircraft was a very old Boeing 737 Cargo/combo. The seats are on pallets and raised higher than normal meaning the windows are nearly at waist level. Very noisy aircraft. Seats very slim and quite hard with little padding.

Glasgow to Cyprus. Sat on runway because they missed their landing slot after an hour we were ready to take off but they realised the air conditioning didn't work so they called an engineer in. Told it could not be fixed and we would have to move on to the other plane just as soon as they flew it in from Manchester we sat in the airport for another 2 hours then started to board. Another hour before we took off. On the way back we didn't get through the gate until 15 minutes after the flight was due to leave we took off an hour late we sat through a 5 hour flight with no air con although we were told it was on but first time we could feel it kick in was when we started to descend in to Glasgow. This was the first time we have flown jet2 and it was a nightmare from the start. We paid a lot of money for our holiday this was unacceptable.

Flew to Malaga on 10th August from Manchester. Got there 2.5 hours before flight. Check in and security check was horrendous chaotic and got through with just 15 minutes to spare. I thought it would be a smoother run as jet2 have their own check in entrance at terminal 1. I cannot complain about the actual flight. It was on time and very comfortable good leg room and the flight staff were lovely and very helpful. Upon our return to Manchester we were kept waiting for over an hour for our luggage as there had been a power failure on the plane and they could not get access to the luggage. Due to a separate issue with this company although no complaints regarding the actual flights I would not use them again.

Edinburgh to Malaga on July 31st. Plane was really old. Had head lights inside at knee level. 10 mins in there was a massive clunk and a rush of air. Clearly not normal. Much activity from flight crew. Captain came over the tannoy to say landing gear had dropped and we had to land. Circled Leeds for nearly 2 hours with the landing gear down to burn off fuel. Updates were given frequently. Pretty hard landing but there was a plane waiting to take us on to Malaga and we were only 3 hours late. Compensation was a soft drink on the next flight? Bit disappointing but as I said was all handled very well.

Flew Newcastle to Murcia on subcontracted Titan Airlines flight for Jet2. I was very impressed with the service from the Titan crew and the plane was more comfortable than the usual jet2 seats. More leg room and adequate padding made the journey a pleasure. We were also able to check in our hand baggage free of charge which I wish I had known beforehand! I know this is not standard procedure but I would not have been too happy if I had paid for all my checked in baggage only to find other passengers getting a freebie! Check in was a breeze and the flight was on time outward and 20 minutes early landing on the return. Great!

Venice Marco Polo to Manchester airport Wednesday 24th of July 2013 Flight number: LS802. Took 40 minutes to serve food. An hour and half into the flight is when the stewardess arrived to take the order. No cheese and tomato toasties left by the time the stewardess arrived. It was a lunch time flight and so provisions should have been made so that everyone one the flight has sufficient food for example one sandwich per person. It's not the first time but it is the last time I will use jet2.com.

Leeds Bradford to Prague in April 2013. Stag and hen do's throughout the plane and it was very poorly dealt with / managed. My wife and I weren't able to see or hear the security briefing a drunk lad ran up and down the plane during landing. At various times we asked for help from the cabin crew who were noticeably uncomfortable. They did nothing - even said at one point that they thought we were alright because I put headphones on (which weren't enough to block out the noise by the way).

Flight from GLA-TFS June 4th. Check in easy as prior use. Dropped bags and no other issues. Called 1st due to having young child on boarding (great idea jet2) and boarded easily without fuss even though I pre booked seats. Staff excellent as usual flight information communicated through pilot as expected. Pre booked champagne delivered right on time. Another great flight appreciated from a nervous passenger. Good job jet2.