Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
3 star Skytrax Rating
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7/10

Jet2.com customer review

(United Kingdom)

Flew out to Faro on 18th August from East Midlands 757-200. Flight on time staff try hard seats different to most LCC a little on the firm side however great legroom which is a trade off. Return Faro-East Midlands on the 30th August on ex Ansett 737-300 combi. Flight again on time. Aircraft pre-historic however well maintained and the interior was pleasant enough. Have no complaints as the flights were on time fares weren't particularly good and we did book early however that's the case with Faro and school holidays. Jet2 certainly seem to work their aircraft the age of the aircraft and their reliability (having read other reviews on here) does concern me for any future flights to Faro.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Jet2.com customer review

(United Kingdom)

flew from East Midlands to Dalaman in Turkey. Good flight bit more leg room than other airlines impressed by the fact that the seats don't recline got fed up with people in front reclining their seats when your trying to eat. Just booked with them again for the second time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

Flown with jet2 quite a few times and have no complaints whatsoever. Recently flew to Rome on July 18th from Leeds Bradford. I would fly with them again at the drop of a hat where it is possible. Staff were lovely and I loved the leg room which you don't get with most airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

Just returned from a week's holiday in Rhodes and flew with Jet2 from East Midlands. We had checked in on line and only needed to check in luggage. Very quick friendly and efficient. Flew on a 757 and there was far more legroom than we had anticipated. We had pre-booked a bottle of champagne for the outward flight and within 20 minutes of take-off a flight attendant asked when we would like it served and then even congratulated us on our anniversary when she brought it to us. There were even champagne flutes! Excellent service. Return flight was equally good prompt friendly and efficient. We had not booked a meal on the outward flight but had done so for the return. Our previous experience of budget airline food meant that our expectations weren't particularly high but we were pleasantly surprised by the quality of the meal. All this coupled with good flight times and a generous luggage allowance means that we will definitely fly with Jet2.com in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Jet2.com customer review

(United Kingdom)

Poor seat quality with very thin coverings and no recline. Staff spent far too long trying to sell you products. Expensive fares and pretty inflexible on being 1kg over on luggage. For the price I would rather fly with a national carrier or go easyjet which is much better. Jet2 only marginally better than Ryanair!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
1/10

Jet2.com customer review

(United Kingdom)

Belfast-Palma-Belfast. Flew out of Belfast on time. We had pre-booked seats at the front so we could have a quick exit at Palma airport. The seats were very uncomfortable as they are padded and as you move the padding moves. The tray table is very small considering the size of boxes they use for their inflight meals. The meal itself was just ok with being very dry for a breakfast. The cabin crew where friendly but seamed to be force in flight services. Coming home from Palma was a disaster we were give 3 gates before getting the right one. Jet2 flights go out of terminal A. We were given gate A5 then A13 followed by a hidden gate down a set of stairs. Stuck on the plane 1 hour before departure the cabin crew were rude and slammed food in to your hands the meal was tasteless.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Jet2.com customer review

(United Kingdom)

Just arrived home after a month in Spain travelled with Jet 2 from Manchester to Murcia the staff were outstanding from start to finish so courteous and helpful. I would strongly recommend flying with Jet2.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

Jet2.com customer review

(United Kingdom)

Manchester to Paphos (Titan Airways on behalf of Jet2). We were advised after booking extra legroom seats that all seats would be 28 inch pitch. I was rather concerned as I'm 6ft tall but I need not have worried. Whilst they are not the best seats in the world my knees didn't touch the seat in front. On the return leg the aircraft was far from clean with the floor littered with crisps but given the tight turnaround I suppose I shouldn't find this surprising. Both flights were on time the staff were friendly and helpful and the flight times were good. They are certainly my airline of choice for my Cyprus trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

Flew to Dalaman Turkey from Newcastle on 16th June 2013. I have used Jet 2 for a lot of flights to Turkey previously and have always had a meal both ways this time however the meals served were awful cost was £20 and the food was a disgrace and I was unable to eat it. Feel that perhaps the provider has changed but I certainly will not be ordering meals on board again. Otherwise have no complaints about Jet2 and have always had very good punctual flights. The only other issue was when waiting to be booked in with case in Dalaman (although I should only have had to go to bag drop as booked in online) desk closed without any warning and I stood in the queue for 1.5 hrs. Jet 2 rep present was unable to advise or assist and her manner was quite alarming in comparison to the other Jet 2 staff I have met. These two issues have made me more aware that issues are not always dealt with in a nice manner.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Jet2.com customer review

(United Kingdom)

LBA to ALC. Very friendly service right from arrival at the airport to landing in ALC. For some reason unable to check in online but the Jet2 representative at the airport directed us without fuss to the check-in desk where we checked in for free. Virtually no queuing for anything - check-in security or to board. Old plane (737-300) but had recently been refitted and looked good. Relatively cheap and good quality food (£3.50 for a sandwich). Massively worth paying more for Jet2 than enduring the indignity of Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes