Jet2.com

Horrendous experience both ways Edinburgh to Prague on 27 Dec and on the return on 30 Dec. Was not possible to check in online meaning my husband and I could not be seated together. When we asked staff whether they could rectify this in Prague they said it was our fault for not checking in online despite the fact their system was down. There was no room for cabin baggage and cabin crew roared at us to place bags that were clearly too big under the seats. Uncomfortable seats and served lukewarm tea. Cabin crew were rude and lacking professionalism. A terrible experience and not one I will ever repeat.

Flew from Leeds to Malaga on 14 December and returned 21 December. Usually travel by Ryanair but Jet2 are much better. The young Spanish lady at Malaga took our suitcases put them on the trolley and wheeled them to the check-in desk. Her help was much appreciated.

I travelled today from Alicante to Manchester on flight LS880. All I can say is that whilst the flight had a brief delay through no fault of the airline the cabin crew were the most helpful and friendly that I have come across on any airline.

Seemed to be slightly more leg room than Thomson and Monarch. Efficient check in. Don't like to have to pay more to check in at airport. Old aircraft. Returning from Tenerife to Manchester on 29/11/13 had to land to refuel in Faro. We were told there was a problem with fuel tank - couldn't put sufficient fuel in to get back to UK. Including late take off sat on plane for over 7 hrs very uncomfortable. At one point only one toilet functioning owing to cabin crew storing rubbish in it.

Recently flew with Jet2 from Leeds Bradford to Newark USA. What a catastrophe we flew on a 757 that was configured for trip to Majorca it was too small and hence too crammed. There was no seatback entertainment and the seats themselves were ridiculous for a flight of this length after a while it was like sitting on a park bench they were that hard! At one stage only one toilet was functional it was so bad it became laughable. All the time we were serenaded with how New York was a fantastic city but expensive so buy your spirits cigarettes and everything else on board. The flight attendants were ok but seeing one parading up and down the aisle chewing gum and occasionally drinking directly out of a water bottle showed a great deal of contempt for passengers. In summary a disaster stick to short haul Jet2 because your long haul is awful.

See my previous review of Jet2 from Newcastle to Gran Canaria in September 2013 this time round from Glasgow to Gran Canaria was a completely different experience seemed like a different airline. Superb service from start to finish boarded early modern plane great legroom friendly and efficient on-board service. The crews from Glasgow work very hard and I'd recommend Jet2 fully if travelling from Glasgow. Could do with a basic (overhead screen) in flight movie but not critical on a journey of 4 hours.

Recently took a holiday to Spain from Edinburgh so please can we have more flights from Edinburgh - it is awful having to go to Glasgow for flights. We often go to Madeira but there is only 1 flight a week from Scotland and that is Glasgow which also means an overnight stay all adding to the costs. We in the east of Scotland certainly love our holidays and Edinburgh is so much more convenient. Good value and flight times.

I flew Blackpool to Faro return I had booked a meal for both legs of the journey on the way out everything was fine but I was omitted from the meal list on return trip. I appreciate mistakes can happen and understand that they did not have a spare meal to give me but what annoyed me was I was offered a heated sandwich but I would have to pay for it where I believe it should have been offered free as a mark of good will for their error. The staff I found quite matter of fact and were quite annoying they said they would give me a customer care card so I could request a refund the staff had to be reminded on 2 occasions that I did not have this customer care card. Very poor experience from Jet2 and if I had 2 choices of travelling with similar airlines where the price was similar Jet2 would not be my first choice.

We had a 7.5 hour delay whilst another aircraft was sent to Paphos for us. However we ended with a night flight and no refreshments on board. The cabin lights went off shortly after take off and as Jet2 planes do not appear to have any entertainment that was it for 5.5 very boring and rather uncomfortable hours. The cabin staff appeared with some coffee in plastic glasses as we were starting the descent and at row 29 the pilot or first officer announced cabin staff prepare for landing. One of the cabin staff said loudly "hurray" and if trolley pushing was an Olympic sport she would have received a gold medal. We went on a package holiday so we do not know the flight price but I would never fly with them again mainly due to lack of customer care.

MAN-ACE return using a Travel Service 737. The interiors and cabin crew were Jet2's own. Clean and comfortable plane not too cramped. On the outbound we left 30 minutes late but arrived 20 minutes early. On the return we were affected by the major air traffic control problems. We sat on the plane waiting for a slot. The crew were excellent offering water to everyone and keeping us posted. Thankfully we weren't too badly delayed and not the airline's fault. The food menu was fine mostly hot sandwiches and snacks. £3.50 for a bacon ciabatta and bag of crisps was decent enough. Cheery cabin staff very efficient but down to earth. Jet2 has a very "northern" atmosphere and feel on board and is no worse for it.