Jet2.com

EDI-Faro 28th March. Check in painless with Jet2 using new remote check in and bag drop desks. More than adequate desks open. Aircraft on Main Terminal stand so no remote stand bus to endure. Boarding swift minimal queue for a full flight. Aircraft fresh interior seats non reclining which could be classed as a good thing seat a bit hard but okay for a 3 hour flight. Crew professional smiling helpful. Drinks and snacks available. Arrived early in Faro. Good flight.

Flew Jet2 to Gran Canaria outward journey was fine home bound journey was delayed 2 hours. It was a very old 737-300 and it obviously had a problem when the aircraft landed as it was not allowed onto the air bridge and had to park in the middle of the holding area. We were allowed to board as if it were on time then told the aircraft had a problem and all had to get off while the problem was fixed. To my knowledge not one person was offered any food or drink during the 2 hour wait not even a drink of water. All in all very poor Jet 2 must try harder 3/10 for effort.

Travelled from Blackpool to Tenerife Feb 18th 2014 returned March 4th. Had delays of more than 30 minutes each way sat on plane waiting for a battery for a wheelchair to be checked in as owner had been told on booking that the battery could go on board but on arrival at the plane was told it had to go in the hold. Plane full of passengers waiting with plane doors open for at least 35 minutes thought that was the end of it but on return exactly the same thing happened. It certainly was not the customer with the very disabled husbands fault and it certainly was not the rest of the passengers.

Flight from Manchester to Funchal. Unable to land in Funchal because of wind and diverted to Tenerife. Obviously disappointing but all passengers were taken to hotel overnight and under the circumstances I was extremely impressed with how Jet2 looked after everyone. I would recommend to others and always use myself whenever possible!

I booked flights from Newcastle to Gran Canaria several months ago. I was later advised by Jet2 that we would be calling to collect passengers at East Midlands Airport on the way. That would increase our flight time by 1.5 hours and 1hr 50 mins on return. We requested a refund but were refused. Our flight to Gran Canaria took 6 hrs instead of 4 hrs 15 mins. On return we were made to queue in Las Palmas with everyone from Newcastle (we had online check in and drop off luggage). We were not allowed to buy duty frees because we were taken off the plane at East Midlands. On arrival at East Midlands we were taken off the plane queued to go through passport control marched in the rain from arrivals to departures sent through security and left to find our own way back to the plane. We boarded the plane flew to Newcastle and again had to queue for passport control. Our luggage arrived on the Krakow conveyor belt. The Jet2 staff may as well have been cardboard cut outs.

Manchester to Rome return. Booked on-line site easy to navigate and straight forward I had to contact their call centre to confirm a request the staff were professional and friendly. Fast efficient check in at the Jet2 dedicated desks. Aircraft a 737-300 well presented and clean. Requested three in-flight meals good value for money. Cabin crew looked the part smart and professional. On the return flight we received the same high level of service from the check in desk and cabin crew the toasted sandwich meal deal was excellent. On our return the weather conditions at Manchester were a bit lively and the airmanship from the flight crew was excellent. I would use them again.

Manchester to Prague return out 27th Jan return 30th Jan. This airline is quite poor. When trying to check in online on the 1st attempt it would not allow us to sit together. The only way it would let us do this is by paying more. 2nd attempt finally got the seats together. Check in was fine got to the plane and found it was a very old 737-300 at least 21 yrs old. The seats are hard and poor. The food on offer was rubbish. There is no sun visor on the windows either. On the way back there was no control at the boarding of the plane so everyone was stuck on the airbridge trying to get on. The same was offered for food. My question is if people do not drive around in 20+ year old cars why is an airline using planes that old. Maybe they should visit easyjet to see how to operate an airline and how to treat people.

NCL-TFS-NCL. Booked as part of a decent package deal for some last minute winter sun. We've often flown with Jet2 in the past and have often found them excellent and this was no exception. Their flights were very well timed so we weren't arriving into Tenerife at some god-awful time of night. The pre-flight add-ons weren't horrendously expensive and the website easy to navigate. We printed boarding passes at home which meant check in was a breeze. You can both outward and return well in advance but most passengers appear not to do this for reasons which are beyond me clearly preferring a lengthy check in queue rather than the (no queue) fast bag drop. Boarded and departed on time. Onboard warmly welcomed both directions by friendly experienced crew. The seats are not like sitting on a cloud but at 6ft tall they were fine even for me for 4.5 hrs. The additional god-send is the inability to recline which made the whole thing very bearable. We pre-booked hot food both ways which was very good and filled a gap. Bags waiting on carousel in Tenerife. Return much the same with zero queue at bag drop lovely staff and on time departure. The only slight snag was a 40 minute wait for bags in Newcastle. Overall Jet2 is a great company that is a clear example of company able to operate a low cost model while caring about its customers.

Returning from Tenerife on 4th January to Glasgow we were boarded early and ready to depart 10 minutes ahead of schedule. The pilot then announced that Brussels air traffic control had told him we would not be leaving until 30 minutes later. We sat back and waited and then the captain decided to tell us that we would be experiencing bad turbulence. As a nervous flyer you can imagine how I felt. We actually did not experience any turbulence. Was there any need to inform the passengers. I arrived in Glasgow with a headache and relieved.

Travelled from Glasgow to Tenerife and back in December. All flights either on time or early. Seats are modern and comfortable enough for a 4.5 hour flight. 737-800s nicer than the 300QC used on routes from Edinburgh. Paid extra for legroom for but found sitting at the over wing exits a little cold. I prefer the allocated seating which avoids the usual scrum on boarding. Flights weren't full so plenty of overhead space. Crew were friendly and efficient. No inflight entertainment but I would expect any on a short haul flight. Didn't buy any food or duty free. Will definitely use again.