IndiGo

✅ Trip Verified | Recently as an international travel booked return flight, continue to experience problems of scheduling and rescheduling by the airline, with no head or tail. Difficult to contact either online or web chat or on the phone to speak to customer service from abroad from abroad. The whole service is below par.

Not Verified | While it is a very well managed airline, they can do better balance revenue management as a claimed low cost carrier and customer experience. Their staff is in constant search to find ways get a dime even if they are paid dollar extra in purchased services that are not used. Their interactions with passenger can best be classified as rude, their associates can learn compassion and empathy. Can’t wait for Tata affiliated airlines to gain more traction. I try to avoid Indigo even if I had to pay 2-5% more.

✅ Trip Verified | Awesome hospitality by Air hostess, a member of family had a health issue and she really took very good care of her. Overall experience was amazing, loved to fly with indigo

✅ Trip Verified | I flew from BLR to BKK (Bangkok). The Indigo staff at the BLR airport were so rude, goodness knows why. Maybe it was late in the night and they hate their jobs. The flight got delayed by 1.5 hours. The seats were so uncomfortable. They passengers sitting next to me were loud and obnoxious. Most of the people who fly IndiGo are the ones who are looking for the cheapest option. Their behavior and appearance is congruent with their spending.

✅ Trip Verified | No doubt Indigo is best LCC in India, smooth check in, on time sequential boarding and departure. Okay seats, clean hygiene cabin, courteous cabin crew. Another good experience and reason to fly again with them next time.

✅ Trip Verified | Very smooth and efficient trip with an on time performance. Please forward appreciation to the friendly and very professional customer service agent Vagneshwari (forgive me if I misspell the name) based at TRZ airport. A very informative customer service minded Check in/gate agent who guided and took her time to get to know the passenger. I travel frequently worldwide and this is not common nowadays, even from the biggest carriers. This was my first Indigo flight, had some difficulties on the app/website paying for the seat due to international card, and the snacks menu onboard could offer more. Will surely choose this carrier from now on if I get the chance due to the great experience!

✅ Trip Verified | Another good experience, best Indian LCC. Before time arrival, clean and hygienic cabin. Courteous cabin crew, ok seats for short ride. What more we expect from a LCC, recommended.

✅ Trip Verified | Our flight was unfortunately cancelled yesterday (Sunday) 15 min prior to boarding. There was a lot of confusion and to how to reach our destination. Ms Dhara at the airline counter in Mumbai was extremely helpful and guided us through. Not only that she was calm and composed but she knew every step of what she was doing and tried her level best to put us on the next flight and gave us instruction with clarity. Mr. Adhil also extended his help since we had to catch our next scheduled flight from international terminal

Not Verified | By far the worst overall flight experience I have had in my life. Customer service was embarrassingly bad and no-one could help or speak English. App was awful and initially took my money without giving me a flight and took IndiGo 2 weeks to refund. The flight I did manage to book was more expensive than the initial one and that was fine with IndiGo. Seats on the plane were very cheap and uncomfortable (never seen that before). Best to avoid if at all possible.

Not Verified | Worst services from Indigo, rude and unsupportive staff, no helping or support given to passengers. They treat people like travel bags, keep sending from one place to another without proper guidance and no use of customer care services physically or on call. Just a waste of time.