IndiGo

✅ Trip Verified | By far the worst flight experience I have had in my life. Customer service was rude, plane was uncomfortable. This was the last leg of my journey from America to India and I will be sure to never fly Indigo again. At least some of the lower service staff tried to be helpful, but the manager of the Bangalore Indigo crew was the most unhelpful, rude, entitled person I have ever had the misfortune of meeting. I have never been treated so poorly by someone in the service industry and I hope Indigo realizes that this one person has cost them many customers.

✅ Trip Verified | There are no complimentary service with normal ticket. Everything is chargeable. And the flight charges is high without any inflight service.

✅ Trip Verified | Their on time performance is best in India and so was my experience, departed on time and reached before time. Boarding experience was ok, T1 at Mumbai is little congested so not proper space to board in proper queue. Aircraft was clean and fresh, cabin crew were courteous. Seats are ok for short flights.

✅ Trip Verified | It's fares were similar to other full service carriers minus the in flight catering. After I was unable to travel on my previous flight to BOM I had to book another flight quickly so I managed to find this flight which came at a modest cost (compared to other carriers) due to the late night departure. The boarding and departure were on time.

Not Verified | I had a recent travel with Indigo from Dammam to Bangalore via Hyderabad. While transit one of my Hand Bag was missing from Hyderabad, upon asking the same the staff behavior was so bad that they didn’t even apologize for the missing bag and not bothered to answer properly. After waiting for one hour in airport finally they said that they have made a mistake and my bag was still in Hyderabad, they handed over a PIR stating that they will send the bag ASAP, after two days when called there is no proper response and still they are unable to trace the bag.

Not Verified | A disgrace to Indian Civil aviation. In an almost empty airport and when web boarding pass wasn't available, it took the staff 2 hours to let old and young passengers check in their luggage. No initiative or drive from any staff to care for or even ask the elderly waiting in line and clearly uncomfortable or even share any words of comfort. A workforce alien to human emotions and welfare.

✅ Trip Verified | I repeatedly asked for assistance in checking in. 2 crew with IndiGo uniform pointed me and made me line up for check in counter. After 30 minutes, it was then my turn. Counter said it was local flights only. The international counter to SG was on the other side. Because of them, I was not allowed because the international counter closed 5 minutes before I arrived. I kindly asked for help from the manager. But the manager only did bare minimum. My baggage is only hand carry and immigration forms has been submitted beforehand. Just needed to print boarding pass. It was a connecting flight booked through Kiwi.com. Even after explaining and begging, they did not let me check in. I asked for help in rebooking, but they did not even help in that. I had to waste a lot of money because of their incompetence. Totally not recommended.

✅ Trip Verified | Though a LCC still best airline in India when on time performance is concerned, also clean cabin, ok seats and courteous staff, at any time yes for this airline. Departed on time, arrived the destination before time, what more was needed for a short flight, also clean cabin with smiling cabin crew.

✅ Trip Verified | A LCC so have your expectations low but certainly this LCC is better than many full fledged carriers. On time performance is their main USP, best in India so was my flight, departed and arrived on time. Aircraft was clean and fresh, staff were courteous, seats are ok for 1-2 hr flight. Snacks and beverages on payment or pre-booking.

✅ Trip Verified | Think twice before booking connecting flights with Indigo in India. The baggage allowance is 15kg checked-in / 7kg carryon includes personal item. Recently traveled from Amritsar to Delhi. Learnt the hard way. No thought given to Int'l travelers. Inflight not even a glass of water offered to passengers who have not ordered pre-book meal.