Hainan Airlines customer review
Y Vider (Austria)
Flight 489 PEK-TXL. Bland food the drinks were served an hour after they served the meal? My entertainment system didn't work and they couldn't even supply me with any magazines. Very disappointing.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Hainan Airlines customer review
H Xia (United States)
HU7718 on Sep 8 HU7717 on Sep 10. Flew from Ningbo to Shenzhen and back. Got delayed 3 hrs on the return flight but the crew were nice enough to serve everyone drinks and let us have our inflight meal before takeoff. Seats were surprisingly comfy planes were new. Food was just okay (only 1 option). Inflight entertainment was non- existent but it was only a 2 hr flight so who cares? Overall I'd recommend HU for short-haul domestic flights. Seems to be a better option than the other major Chinese airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Thesen (China)
Flew WUH-PEK-BRU and back in Summer 2014. Don't set your expectations too high. The flight to Brussels is always late and again: I received a text message 3 hours before informing me it would be 1 hour late. The most inconvenient thing is transiting between Terminal 1+2 in Beijing - it is a long and cumbersome way. But also checking in took too long and in Wuhan they shared their check-in counter with other airlines thus very slow. There was no alcohol on the domestic flight and drinks were served 20 minutes after the meal (which is also rather mediocre). It is a Chinese thing but as a Westerner I want my red wine together with the meal. The first intl. flight was on an old machine with rather old-fashioned IFE way back was much better though. I missed English subtitles on their Chinese movies! A note on their website: Generally looking good but the special meal option never worked and on the last flight they put us on different seats than I selected. On the upside things I liked: 1) We did the Airail segment to Paris but were not asked for our train tickets. 2) The red cabin interior is rather nice. 3) The transiting lounge in Beijing was very empty in the evening seats comfortable and there was tea for free. However next time I will choose a Western carrier preferably Turkish Airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Hainan Airlines customer review
P Sprumont (Switzerland)
Geneva-Brussels-Beijing on 5th August return on 13th August. First and last legs between GVA and BRU crowded but Brussels Airlines' crews managed to serve a light breakfast with good coffee. Lounge in Brussels by British Airways: acceptable for a 2-hour wait. Warm and smiling welcome aboard (not addressed by name but I did not care). Helped to lift my hand luggage in the lockers but not quickly enough on the return flight: my trunk fell on me. No harm done and the hostesses were so sorry and kind. Excellent meals with first-class wines (I loved the Sangre de Toro). Full flat beds where I could turn myself without problems (I am 185 cm) thin mattress and duvet. During both long journeys I could sleep 7 hours also due to quietness of Airbus A333. Finally I was accompanied by a "guide" through Terminal 2 in Beijing and driven in a limo to and from my hotel in Beijing. Cons: the lack of linguistic knowledge of the crew especially on my flight towards Beijing. I shall certainly fly with them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Frank Zhao (United States)
PVG-LHW. Window seat. Checkin was quick and efficient given that PVG is not Hainan's hub and not many flights out from PVG. My checked bag was overweight but they waived the charge. They changed their flight attendant uniforms from the winter dark purple to the summer bright grey which looked nicer. The flight was delayed for half an hour due to the delay of the inbound flight. But the preparation and boarding afterwards were quick and efficient. Seat was standard and comfortable not so different than other major domestic airlines. I ordered a sea food meal a special meal service that you can order on their website if you bought the ticket there. My food was served before the cabin food service and It was superb and way beyond my expectation. It looked and tasted better than some international flights to the US. Flight attendant was polite and carefully performed security check before take off and landing which was very professional. The entertainment was mundane but it was the same standard across China. Overall I was very satisfied with this flight and would definitely fly them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
D Brown (United States)
Urumqi to Xi'an. Flight on time. Food served promptly and quite adequate. Cabin staff very efficient and professional compared to the state owned airlines. Not very proficient in English but this was a domestic crew. Having flown several Chinese carriers they are outstanding and I would choose them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
M Grueber (Germany)
Flew Brussels to Xian through Beijing. From start to finish the staff service was excellent. Ok some of their English is not what you may expect as a foreign traveler but they try so hard smile and are genuine. Food was top class on all flights and seat comfort is much better than European carriers like Lufthansa or KLM. Airport service no bad in Beijing but this was little slow because you need to change terminal. Otherwise all is highlight recommended and I will travel them again soon.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
R Tyson (United States)
Review based on 1 RT economy flight from Seattle to Hangzhou via Beijing. I would rate them a solid 4 out of 5 on pretty much everything. Our connecting flight from Beijing to Hangzhou was cancelled 2 days before flight. They contacted us by phone and gave us option of staying overnight in Beijing at their expense and taking first flight in morning which we accepted. All that went off without a hitch. On arriving in Beijing on our way back to Seattle we were met at the gate by a Hainan employee who walked us through baggage claim customs and security all the way to the gate for our Seattle flight which was in another terminal. This was a tremendous help. Inflight service food etc was neither remarkably good or bad. They were efficient and friendly but don't have the noticeable class or polish of a top of the line carrier. Also the English language skills of their reservation staff is just barely adequate. I had to contact them by phone several times prior to the flight to confirm our flight change and that proved fairly stressful though everything worked out in the end. Both international flights appeared to be new or nearly new aircraft. Connecting flights between Beijing and Hangzhou were noticeably older but clean and well maintained. Overall I'd say they are quite acceptable for a budget airline though a notch below the top of the lines such as Singapore airlines. Would not hesitate to fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
S Wing (United States)
Chicago to Beijing RT - 787-8. Check in on both ends was seamless but had ORD had a long line. IFE was quite up- to-date with movies and TV no shortage of things to watch during the ~14 hour flight. Seat was one of the better coach seats I've ever sat in with the recline mode putting into a relatively comfortable sleeping position. Food was really quite decent but won't win any awards if served on the ground somewhere. Service was generally attentive and kind without being overbearing. May not go out of their way to ask about you but will field any request that comes their way. 787 was very comfortable and noticeably reduced fatigue. Overall 787 on Hainan is a great product especially at the price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Liu Ling (Canada)
Dec 2013 Toronto - Beijing and Beijing - Toronto. They lost our seat reservation both ways to start with then when they finally had found seats so we could sit together as soon as we got onboard my husbands seat was broken and there was no other seat available. Coming back the same thing seat backrest broken would not stay upright or down and both ways we had no entertainment at all. Food was so so the only thing we can say is that the staff were very pleasant.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
