Flair Airlines

✅ Trip Verified | Delayed flight due to staffing issues and lie to passengers it was due to weather, when weather and Air Canada had no delays coming from Vancouver. I couldn't make the new flight time due to forces out of my control and was offered zero refund. Will never fly with Flair again. They make you pay for carry on luggage on top of the checked bags. Not a good look.

Not Verified | One of the worst experience I have had with an airline. Dont fall for their cheap flights, it will end the same as the other flights, but with worse customer service and on boarding experience. I matched the dimensions of my personal item but apparently it’s too big and had to pay for a carry on. That is okay, but to be told because I didn't do the check in when you enter the terminal. Its now double the price for the carry-one, because your at the gate. The flight was $220. And charge for carry one is $84. The purpose of online check in so you dont have to wait for check in at the terminal. But if you do, you end up paying for the time saved.

✅ Trip Verified | Absolutely worst customer service, never flying with flair again. Worst customer service at front desk and even at gate. Even after checking in online and with 2 person bags, we were asked to pay at front desk double the amount by a rude lady and then they let us go by adding the charges which we had to deal with at the gate, even more than what it was said at the front desk. When asked they said simply, it’s costlier when you’re at the gate. Their baggage boxes are ridiculous and so are their policies. Sworn on never flying on flair again. And it doesn’t end here, me and my husband were on our honeymoon and they gave us separate seats and even before 24 hours they would not let us choose the seats in online check-ins without charging. It is the worst experience flying on flair.

Not Verified |   The worst airline and service ever! I'm sorry I didn't read any comments earlier. We flew from Los Angeles to Vancouver and during this short flight, our luggage was lost and never returned! The communication with the lost department of Flair airline is tragic and outrageous. The customer service employees hardly speak English. Very bad communication skills, I will never again use Flair airline and I don't recommend it to anybody.

Not Verified | I will never use this airline again. It was absolute hell from start to finish. They have massive lines to check in, with everyone who gets up to the desk being asked to re-pack their bags right there. So everyone's really stressed with all their belongings out all over the place right from the get go. When you finally get up to the desk, they threaten to charge you for checking in, and say you can avoid this by using their check-in app. So you have to stand off to the side and struggle with this app that absolutely does not work. They charge $80 to check a bag, and they also charge you for your carry on bags, which they invariably make you unpack and re-pack so they can fit into these ridiculously small test compartments. I had a flight with a layover in Vancouver, and they made me pay that $80 twice because it was a long layover. At the gate, it's the same story. Everyone stressed out, being forced to pay extra fees, unpacking and repacking. On the flight, you don't even get water.

Not Verified | This is the worse airline you could ever fly with. I had already pre-paid for the carry-on add-on for both flights. When I returned, I had a bottle of tequila in my carry-on bag and declared it and was told I would have to check my bag. I said no problem but what about the carry-on charge I paid? I am told no refunds. I come back home, call their customer service center and I am redirected to send an email to their refund department, which hits me with email templates refusing to reimburse me the carry-on add-on charge. This is an airline that will prioritize holding on to $60 over holding on to their customer. It is not even about the amount for me, just the principle of being charged for something that I did not end up using. Absolutely non-existent customer service and will never fly with them again.

✅ Trip Verified | My flight from Toronto ON to Thunder Bay ON, which is only a 1.5h flight, was delayed over 16 hours. There was no other option of another flight leaving that day from the airport. When at the airport I asked to speak to someone in customer service in person and was told that there is no one who works in customer service for Flair Airlines that is available in person. I was just given a customer service number to call. After being on hold for over 30 minutes I finally got through to someone on that number. I was put on with a manager, or someone claiming to be a manager, and proceeded to have a conversation about options which I was told included a monetary compensation of $500 for the over 9 hour delay. When speaking with the manager I ask many times for confirmation of this monetary payment and that it was guaranteed as long as I followed the steps that were laid out to me. I was also told by the "manager" I spoke to that a note was made in my file under the reservation number that we had spoken, I was told about the compensation I was being given and that I had the instructions on how to submit that claim. I proceeded to submit my claim right away. Weeks go by before I hear anything. Upon following up over phone call I was told that my claim had actually not been submitted, which prompted me to have to resubmit the claim form. After getting confirmation that the claim went through I received an email from their compensation department that my claim had been approved and added to their list to go through the online payment process which would take up to 30-days. After waiting the 30-days and still not hearing anything I went through a series of phone calls with the customer service department over a 2 week period trying to figure out why my payment had not been processed. I continued to be told that my account would be flagged as urgent so the payment would go through. Today I got through with another "manager" and was finally told that I actually was not owed any compensation due to the delay being caused by "mechanical error". On top of that I was told that on my file under the same reservation number there was no record or note of a phone call with a manager the day my flight was delayed and no record that I was given confirmation of compensation. Therefore, Flair Airlines either allows people who are not actually managers to state that they are in order to get customers to fall for what they are being told, or they are liars. They also lie about any notes being made in your file so that they don't have to fulfil any promises they make to you. After 2 months of dealing with this I have now be told I will be receiving nothing for this delay and was met with a very rude attitude by the "manager" I was speaking with this time insinuating that I made up the fact that I had spoken to a manager originally and that I was told I would get compensation. I have heard from multiple other people that Flair Airlines is notorious for delayed flights, poor customer service and a lack of accountability and I understand why.

✅ Trip Verified | In an age where the consumer has less and less power, people are becoming more agitated more reactive - you would think that companies might take a different approach to business - like offering excellent customer service For the 40$ savings between WestJet, air Canada and flair. Please just do yourself a favor and just pay the extra 40-50$ for the ease it provides to be nickel and dimed to death - which I understand is their biz model - is aggravating and does nothing to mitigate the tension travellers have to endure when flying these days. It’s just not the same world. No one cares to do their job well - and we wonder why so many folks are aggravated these days. Never again.

✅ Trip Verified | For the flight, all the crew was friendly. But no water was included. I’m quite unhappy as I have 2 kids. They need water. If I knew about that earlier, I did buy my own water in advance. On the way back to YYZ from CUN, I lost my checked luggage (not sure if it was left in CUN). While I was not knowing what to do and who to contact as all service ladies at check-in counters had gone, Ieisha appeared with her warm attitude asking on my problem and helped me fill the lost property form and even extended her help to check at the arrival once again if my luggage was there. Unfortunately she couldn’t find it but I was not disappointed at all as I just loved the way she comforted me and supported me by all her heart. Highly appreciated it.

✅ Trip Verified | Booking with Flair Airlines was painstakingly long. It is a very difficult site to use compared to other airlines. Everything costs extra. The emails about making sure your bags were the right size kept coming. When boarding the plane there was so many bags that were way bigger than the allowed size and nothing was done! Book with WestJet! So much easier