Flair Airlines

✅ Trip Verified | No self-service at the airport and insufficient employee at the check in, many many delays. Not acceptable at all. The pilot said that the delays was related to a security issues. That was completely wrong. I will never fly with them again.

Not Verified | Flew from Toronto to Cancun and back. Flight was on time. Seats were not too roomy, but not that uncomfortable either. Perfectly fine for a 3.5hrs flight. Crew was pleasant. Took off and landed on time. Online check-in process was fine as well. What didn't go well was I changed by return flight and the website charged me 3 times for it. The site kept indicating there was a problem with the payment and asked me to recheck payment card number and try again. I tried 3 times and error kept repeating. When I checked my bank account, I saw 3 charges. When I tried to check my booking, Flair site now kept saying the booking could not be found. Imagine being in another country and not knowing if your return flight got screwed up. Flair support was/is non-existent. Waited on phone for an hour. Waited on chat multiple times to no avail. Finally was able to trick the virtual chat agent into taking me to my booking page and saw that return flight had actually gotten updated (even though I still could not access the booking from their website link). It was nerve-wracking and no support to help. After returning, I've tried 3 times to call and wait on-hold to dispute the multiple charges and still can't get through to support (phone and chat). Very disappointing. If you want cheap tickets without any frills and don't expect any changes, then Flair might work. Just make sure to check flight status close to the date to ensure it is still scheduled. If you need to contact their support (while outside or back in Canada) for any reason, then God help you!

✅ Trip Verified | Terrible customer service. Missed our flight because they said we hadn't paid for our carry ons and wouldn't take our receipt as proof. They then claimed we no showed to the flight and in turn refused to refund our flights. Customer service refused to look into the problem at all and just talked in circles. I am a pretty calm person and stayed calm throughout the entire ordeal. We're sitting in the airport as I write this and had to buy two new flights totaling over $1k, I will never use them again. Regarding the one flight we did take. The plane was very uncomfortable and none of the seats reclined. Gin was $7 that I liked. Bathroom was covered in urine, probably not the airlines fault but it wasn't ideal. Staff on the plane was very friendly and we arrived and landed on time. No entertainment, wifi or power ports. We chose this airline to save some money, next time I will choose a more reliable airline with reputable customer service. You have to give at least one star on this app or I would be giving the ground service zero

✅ Trip Verified | This was the worst flying experience I've ever had. 24 hours before the flight we checked in to discover the tickets we bought didn't include a seat on the plane. We had to pay extra. We also had to pay an extra 65 dollars for our carry-on luggage. My "personal item" was a small back pack they forced me to stuff through a 6-7 inch metal slot, if I didn't forcefully jam it through they were going to bill me 85 dollars. Total bill was 300 dollars above what we already paid. On the plane I immediately felt sick to my stomach when I saw the state of the aircraft, most of the seat trays were taped shut and broken. (I was terrified about the state of the rest of the plane and it's maintenance). None of the seats reclined and were extremely uncomfortable. They won't even give you a sip of water without billing your visa. They were selling Mr noodles for like 5 bucks and it stunk up the plane up bad for most of the trip. After doing a bit of research I learned they owe 65 million in unpaid taxes. How is this airline allowed to operate in Canada? Stay far far away from this airline. You have been warned.

Not Verified | We got ripped off! Low cost, that's a joke. I travelled with my wife and 4 kids, I booked with this company because I thought I was going to save money. They sat my wife and my 4 kids separately, half of the seats were empty but charged us $25 dollars for each to sit together. Be aware seats DO NOT recline, no charging ports, attendants - were friendly but they don’t even offer complimentary water, we paid for 3 suitcases $240. I would STRONGLY recommend using any other airline besides Flair. First and last time flying with this airline.

Not Verified | "I had an absolutely dreadful experience with Flair Airlines' customer service. Their representatives were unresponsive, unhelpful, and seemed disinterested in resolving my issue. It's incredibly disappointing to receive such poor treatment as a paying customer. I will definitely be avoiding Flair Airlines in the future and will not recommend them to anyone."

Not Verified | Low cost, that's a joke. Who travels international with only a personal item? I booked with this company because i thought I was going to save money. Do the math yourself and see how expensive carry on is. I ended up paying the same price as other good companies when paying 150$ more for a carry on round trip. Other companies would have given me a better experience and comfort for the same price. You might save money if you travel with no carry on at all. Plus you have like 80% chances that your flight will be delayed for up to 5 hours. It did happen to me.

✅ Trip Verified |  Loved my experience! I was surprised by the comfort level for a low-cost flight. We took other flights after (other companies) and had less leg room in regular airlines. The staff was super kind and helpful. I would definitely recommend. Obviously, this is a low-cost option: one should not expect the same level of service as a flag carrier like Air Canada, but you are paying a lot less too. To me, it makes sense. I would definitely fly with Flair again!

✅ Trip Verified | Booked flight and resort thru Expedia. First flight on Feb 6 was to depart at 2 pm was delayed until 730 that night I paid extra for leg room seating and was told original plane had issue so the seats I paid for were not available. I was out of luck. Main flight attendant was very arrogant. Was supposed to originally arrive at resort at 7 pm for dinner. Didn't arrive until 130 pm all restaurants closed in resort and went to bed hungry. Week at resort was excellent 5 star. Time to fly back home 8pm departure. We get message it has been changed until 1230 pm . Another major delay I had to inform my employer I wouldn't make it in as flight wouldn't arrive in Toronto until approximately 630 am. We did get our paid seating on this flight but extra leg room seating had my knees against the wall also had to put my carryon luggage on floor as there was no overhead room that I paid extra for. This airline shouldn't be in business. They gouge customers for everything.

Not Verified | Avoid this airline at all costs. They find ways to charge more money at every chance they get. My wife and I travelled together, yet our seats were assigned at opposite ends of the airplane. We tried to switch the seats as there were MANY to choose from, but they wanted an additional 50$ plus another check-in charge for the baggage. Even though we already paid the bagged check-in fee, which is $190 by the way. Canada Airline is $65 and for military it is free. Definitely going with them next time. One- Why would you separate a couple travelling together? We just got married too. Two- My wife has ASD and a major social anxiety disorder, and was placed between two complete strangers. There were two free seats next to me. This is completely unacceptable and slimy. What a disappointment.