Flair Airlines

✅ Trip Verified | My experience with airline was terrible. Staff is not cooperative at all. They charge a lot of money even for a single carry on bag. Flight delays are quite common. Overall, travelling with flair is waste of money and time.

Not Verified | I am writing to express my profound disappointment with the level of service I recently experienced during my travels with Flair Airlines. As a frequent flyer, I have come to expect a certain standard of service from airlines, and unfortunately, Flair Airlines fell far short of meeting these expectations. First and foremost, the overall customer service could have been much better. The staff appeared disinterested and unresponsive to passengers' needs, creating an atmosphere that was far from welcoming. Seeing such a lack of professionalism and dedication to customer satisfaction is disheartening. Moreover, the in-flight experience left much to be desired. The seating arrangements were cramped, and the condition of the seats was visibly worn. Passengers deserve to feel comfortable during their journey, and unfortunately, the conditions on your airline failed to provide even a basic level of comfort. The in-flight amenities were also subpar. The limited entertainment options left passengers with little to do during the flight, and the quality of the provided refreshments could have been better. An airline needs to ensure that the in-flight experience is as enjoyable as possible, and in this regard, Flair Airlines fell short of industry standards. Additionally, communication from the airline needed to be improved. Some delays were not adequately communicated to passengers, leading to frustration and inconvenience. Transparency and timely updates are crucial in maintaining customer trust, and Flair Airlines failed to deliver in this regard. I understand that challenges may arise in the airline industry. Still, the airline's responsible for handling these situations professionally and ensuring that passengers are informed and treated with respect. Unfortunately, my recent experience with Flair Airlines has left me with disillusionment and a solid reluctance to consider your airline for future travels.

Not Verified | Book flight from Toronto to Kingston Jamaica and my credit card was charged 3 times for the same return flight. Upon noticing that my card was overcharged, I contacted Flair and they were unable to verify the cost of tickets versus the total cost charged to my credit card. When requested to speak to a manager the representative abruptly disconnected the call. My return fair total was $772.70 and my card was charged $979.13.

✅ Trip Verified | The first time I had to pay for my carry on luggage because of it’s size. I've been to so many countries, states and provinces and never had this encounter with my luggage, then they suddenly charge me $150 for a small carry on luggage.

Not Verified | The service was horrible to say the least. First, the lady who checked us in did NOT know how to do her job and confused our baggage with others and almost made us pay an extra $120. Once our go light landed it took almost an hour to receive our luggage.

✅ Trip Verified | I can't even begin to express my anger and frustration over my experience flying to Las Vegas in March 2023. Not only did my luggage arrive completely damaged, but the airline's initial assurances of a hassle-free replacement turned out to be nothing more than empty promises. What followed were a grueling nine months of sheer madness as I constantly found myself going in circles with their inept customer service. Every time I reached out for an update, I was met with the same excuse: my claim had mysteriously vanished into thin air within their system. And just when I thought things couldn't get any worse, they had the audacity to inform me recently that my claim has been outright declined! I am beyond livid. After months of being strung along, believing that my case was being handled, they casually drop this bombshell on me. The utter lack of accountability and indifference displayed by the airline is absolutely outrageous. Oh, they may be a cheap airline, but this level of unprofessionalism and disregard for customer satisfaction is downright unacceptable. My anger towards them knows no bounds.

Not Verified | First we was not informed that we will need to pay on return with Flair carry in luggage. We did not pay going to Punta Cana via Air Canada but way back we had Flair airlines that charged us 128 CAD $ for 2 small luggage. Service not included as we was not offered with nothing at least glass of water. Flight was delayed and instead of flying at 20:20 we had fly almost at 23:00. It was our first and last time to fly with Flair Airlines.

Not Verified | No customer service and no humanity. I never see any flight who charge for water, we always get coffee at least. On Flair we had a 5 hrs flight and there was no water. You pay by card or cash and have water, no payment, no water. Nothing is free, never recommend this flight. If any one has to give extra $100 or more to another flight that’s worth it than to pick Flair. This is an international flight and they are not giving a carry-on bag. They charge for every single thing.

✅ Trip Verified | The flight itself was fine but Flair lost our luggage (this can happen which we accept). We had 1 large check bag for myself, my wife and my 5 Month old, our first flight as a family of 3. As they charge for hand luggage we did not bring any. They found and gave us back our luggage on check in of our return flight then charged us extra for a second bag as we had to purchase clothes while on vacation. We were told by the customer reps at the Airport to purchase what we needed while on vacation and submit the receipts on our return, as we landed with our stroller and the clothes on our backs. We were missing all our baby bottles, diapers, baby clothes and all our clothes swim stuff. So after arriving at our Hotel it was a dash off to Walmart to purchase the stuff we needed asap to feed and cloth the baby, back again the next day to try get some clothes for the next few days. A whole days vacation wasted. When we returned and submitted our receipts customer support messed us around for over a month and in the end after submitting nearly 600$US in receipts they finally settled and gave us 200$ CAD back. They ruined our vacation and cost us a fortune in new purchases and then stuck the knife in by fighting us and refusing to be anyway reasonable with our requests for reimbursement. I never leave reviews but they had my wife in tears on a couple of occasions over the last 2 months, I never knew my anger for a company could be this strong, please do not support this atrocity of a company.

✅ Trip Verified | Delayed flight due to staffing issues and lie to passengers it was due to weather, when weather and Air Canada had no delays coming from Vancouver. I couldn't make the new flight time due to forces out of my control and was offered zero refund. Will never fly with Flair again. They make you pay for carry on luggage on top of the checked bags. Not a good look.