Finnair

I flew from Singapore to Helsinki on a 11.5 hour night flight with 2 other people and we were giving seats at the back of the plane which did not recline at all. After 5 hours we complained to the cabin crew who tried to find other seats but because they were among sleeping passengers who were taking advantage of the extra seat next to them we declined to take them. They still woke up a sleeping passenger and asked them to remove they legs so I could sit in the seat he wasn't happy and I declined. We lodged a formal complaint and were told that "At the moment the seats on the last row are in normal use despite of the fact they do not recline. We want to be able to offer as many seats as possible to our destinations". So the comfort of passengers is not their main priority.

DEL-HEL-VIE FCO-HEL-DEL. The long distance flights were quite bad. The food had no variety. There was only one dish and that was some vegetables without any meat. When I asked for meat they said that it was finished. The same was the scene on the return flight. The quality of food was much better on the short distance flights. The selection of movies was quite bad though they were offered in may languages there was hardly any choice.

HEL-AMS-HEL. A very friendly crew light modern A321 for my size and for a short flight there was enough space a "tandoori" chicken sandwich was tasty coffee tea water and soft drinks free. Why so low rating? With the Finnair's ticket prices selling daily newspapers is an embarrassment to the company the crew and the passenger. Secondly and more importantly: the baggage drop took 45 minutes! I almost missed the flight and queuing through the entire terminal building (and in the corridor to next one) was a nuisance!

Finnair Lounge in Helsinki comfortable and staff was there very nice. Food selection limited. Flight HEL-OSL on time. Plane was A319. Cabin clean and very nice. Excellent onboard service. Food wine and chocolate very tasty and flight attendants extremely warm and friendly. I upgraded with Finnair plus points to business and I think that I really got value for money. Finnair European flights are not very good in economy anymore but business class was very good.

Bangkok - Helsinki - Amsterdam Business Class. Pretty happy with these flights. Bangkok - Helsinki A330 with fully flat bed. I used the Japan Airlines lounge in Bangkok for breakfast and was tired when boarding. Yes the first meal is lunch and served soon after take-off so I asked the friendly crew to save it for me later in the flight which wasn't a problem. After about 4 hours sleep on the comfy flay bed crew offered to serve me lunch which was fine if not the best. In flight entertainment has a smaller selection than most but was good enough. Quick and easy connection in Helsinki. Flight to Amsterdam decent food slightly less friendly crew but OK. Finnair is a bit cheaper for business than most. You get what you pay for.

Flight AY 031 Helsinki to Toronto on Sep 3 2013. My wife and I were seated in the back row of the plane as I had asked for the seats with the most leg room when I checked into the airport. I am 5'11" weight 200 lbs. I could not even get my legs in front of me so they had to be in the aisle for the whole 8 hour and 50 minute flight. Our seat backs were stationary adding to the discomfort and when the gentleman in front put his seat back we were almost trapped in our seats. After the safety demo I asked the stewardess how I was to assume the crash safety position and she said i would not be able to do so. I was continually being bumped by the carts and stepped on by fellow travellers (especially the stewardesses) When the meal was served I could not begin to get the tray down making eating impossible. Will never fly Finnair again.

LHR-HEL. Plane new A321. Flight on time. Complimentary soft drinks and sandwich. I have got on Finnair European flights very tasty sandwiches and salads but last flights always same awful chicken sandwich. Its very dry and without any taste. You can buy similar in Finland in some cheap small shops or food machines in hospitals. Finnair should be shame. No more free newspapers. Cabin crew was excellent like always. Very friendly and all the time smiling. Nowadays I can recommend Finnair only because so nice flight attendants.

Could hardly disagree more with the other 27 Aug reviewer. I flew the same day - possibly on the same plane - and found it intolerable. I'm 197cm but can get adequately comfortable in most short-haul economy but not this the hard plastic strip concealing the seat hinges cut into my shins while the rigid seat back was pressed hard against my knees. Bad enough as a static sensation until the oversized baboon in front can't sit still and slams his seat into me every other minute. I seldom refuse food while travelling but the 'tandoori turkey' (the clue is in the title) sandwich was dry and inedible. With no wine on offer to improve it and no space to unfold the table for a cup of coffee a solitary glass of water had to do for sustenance on a three-hour flight. The crew were pleasant enough. I'll be flying this route again but next time I'll make sure my BA ticket gets me on a BA plane.

BKK-HEL-BKK A330 business class flat-bed seats. Three problems with the 10-hour outward flight. When you have to get up around 06.00 for an 09.00 departure the obvious first meal should be breakfast or at the very least brunch. Not so on AY where a full lunch is inexplicably served before 10.00. It then serves a second reduced lunch prior to landing. If the poor lounge served some breakfast foods then perhaps I might understand. But the uncomfortable Louis Tavern has no breakfast food at all! For a long daytime flight a good breakfast is surely a must. Secondly the touch-screen AV selection is poor with almost the worst selection of mostly old movies I have experienced in recent years. Thirdly and least pleasantly the cabin smelt faintly of a toilet throughout most of the flight. I will not take this flight again until meals are more in tune with the time of departure. On the return sector meals were also rather unsatisfactory. Dessert and cheese for dinner each amounted to no more than a couple of mouthfuls. The breakfast scrambled eggs were bland and the croissants served cold. On both flights I found the rather narrow flat bed seats surprisingly uncomfortable. Switching off the AV system a full 25 minutes prior to landing was extremely annoying and seems inexplicable. The rather officious unsmiling purser pointed out this is company policy!

London Heathrow - Helsinki. Very friendly on time and comfortable flights both ways. Finnair's latest economy cabin revamp showed on the Airbus A320s with nice colours of grey and blue and new recaro seats. Actual seat comfort and legroom was average however. Cabin was clean and in very good condition. Crew were as friendly as can be with smiles and helpfulness all the way. A complimentary sandwich was served on the flight with free hot and cold drinks a turkey tandoori sandwich which was very nice then a salad tomato and cheese roll on the way back which was less appetising. Chocolates were offered on descent which was a lovely and very tasty surprise. Bang on time friendly flight deck announcements and aircraft cameras which showed views from the nose gear on take off and landing. Various programmes were shown without audio on the hanging TVs. Decent price all in all top job Finnair.