✅ Trip Verified
| New York JFK to Gothenburg via Helsinki. Worst flight ever. We didn't actually book Finnair, but got them as codeshare for American Airlines. We flew British Airways and AA outbound from Sweden but got Finnair as operator on our inbound back to Sweden (via Helsinki). As a start, the online check in gave me and my wife seats in different rows saying there was no adjecent seat available, 3 minutes after online check in started (24h prior to departure). So I contacted Finnair online service, who said that they was so sorry but the plane was full. However, she recomended that we buy an upgrade to Economy Comfort. Then we both could sit together and have more legroom. Nice try. We tried once more at the check in/bag drop counter. But the Finnair staff at JFK didnt even bother to check if there was any possibility to change seats. Instead he turned and wanted to weigh our carry-ons. The bags weighed between 9-11 kg and he then prompted that Finnair rules was max 8 kg. We flew out with AA/BA who had 23 kg carry-on allowance wich we pointed out. He just laughed at us and said that no one allows 23 kg since that would be dangerous. So my wife had to repack our bags at the counter, for 3kg overweght. When I asked fo speak with a manager, another check in staff entered obviously playing manager and just said that this was a Finnair flight with Finnair rules. Then they all laughed and bid us a nice day. By the way, when my wife had unpacked and take out her camera from bag we were forced to check in, the man behind the counter turned again. - "Oh, it was a camera in the carry on? Then it would have been allowed". Serously!? We pay good money to fly with them and are handled like something the cat dragged in. I really hope people stop flying with this type of airline. They do not care about their paying customers, the only care about the payment and then obviously hope that you dont show up. And god forbid you bring anything aboard.. This was the first time with Finnair for us and for sure the very last one. We will never accept any codeshare iternarys flown by these ungrateful clowns. By the way there where several empty seats aboad this by Finnair standard "absolutley to the limit full airplane". By seeing other reviews on this site, this seems to be a common scam to sell upgrades. So my recomendations, if you are going to cross the Atlantic choose any other company than this. They all handles check in better and all of them has up to 23kg carry on allowance.