✅ Verified Review
| I didn't even plan on flying with Finnair, it was destiny who put me on this flight. Or rather, it was a spontaneous cancellation of my actual flight which I had with KLM - one day before departure. But this review is about Finnair, that other story will be told another day. So I got put on the Finnair route from Berlin Tegel via Helsinki Vantaa to Kansai International at 2.30am in the morning, about 11 hours before departure. I woke up with this new flight on my phone and thought to myself "Sure, why not? Finnair is supposed to be pretty nice". The trip from Tegel to Helsinki was nice, but nothing spectacular. A typical intra-european flight on a better-than-budget airline. Okay legroom, drink and a snack on a 2-hour-flight - the typical treatment for Economy Class. In Helsinki, I had a 90-minute-layover which will become important again later in the story. At that time, everything was fine though. Nice airport and more than enough time for me to transfer to the intercontinental flight to Kansai International. The plane on the long haul fight appeared very modern and very clean. The crew was very courteous and left no wishes open (economy class wishes, that is). The legroom was one of the few things that left some room for improvement (more than for legs) - on a very similar-distance flight with Lufthansa it was designed more generously. The entertainment offer included several recent movies as well as a number of more classic ones - less than on other intercontinental flights with different carriers but quite enough for the 10 hours of the trip. I never quite got all the run-down jokes on airplane food - most of the times I had it it was pretty decent, even very tasty on several occasions (esp. when flying with Korean carriers). Finnair made me understand the humour behind it to a degree. Out of two meal choices, only one was left when I was served - the macaroni casserole. It was dry, unseasoned and rater disappointing. Maybe that's why the other meal option ran out so fast. Sitting in the back of the plane, I had no choice but to swallow what was left. In fairness, the other components of the meal and the breakfast meal were tasty! The flight itself was very smooth and when putting everything together, I had an experience on the plane that I am definitely keen on repeating. When leaving the plane at Kansai International, I thought for a moment that I am the lucky recipient of special VIP treatment. An information board with my name on it greeted me right after entering the airport building. Unfortunately, the only thing it said was "Please refer to the baggage desk for further information". This is where the 90-minute-layover from Helsinki comes back into the story. While 90 minutes is enough time for a human to transfer from one plane to the other, baggage sometimes is not as quick. This was the case, as the lady at the counter informed me. I was left without clothes, electronics and cosmetics on the first day of my trip. Also, I hadn't slept for about 22 hours. However, the bureaucratic process of sending my baggage straight to the hotel went smooth and fast and Japanese efficiency showed its beautiful face. One day later, my backpack was delivered to the hotel. The refunding process for the clothes and cosmetics that I bought as replacements went fast and without problems. To sum up, my experience with Finnair had mostly ups and a few downs. Looking back, I wouldn't hesitate to travel with them again. Recommend.