Finnair

✅ Trip Verified | Very fast check-in in BKK. Priority security pretty efficient. Used CX lounge which was quiet. Late boarding via bus gate, not to blame Finnair. Friendly welcome from the purser who came around for a chat before departure. Mostly Thai crew was also friendly and accommodating. The food was surprisingly tasty and the crew went through the cabin often with fruit, chocolate, snacks etc. I’m one of those who like the new seat which gives a lot of privacy.

Not Verified | The whole experience was negative from start to finish. Got to check in, issued boarding passes and when I (thankfully) looked at them noticed some high looking seat numbers for business class, turned out I had been downgraded with no mention of this from the check-in agent at all. Told aircraft change to blame but no effort otherwise to put things right, rhetoric was to call the customer services in Finland. Calling them was a total waste of time as they refused to acknowledge I had even been downgraded. Was treated so badly and was basically given ultimatum of sit in economy or don't go. Return flight was horrendous, check in was utter chaos, no priority at all. Plane was ancient and tatty and crew were cold. The main meal was of meagre portions, mostly peasant fare of boiled beetroot with a blob of cream cheese. For breakfast a cheese roll in plastic was served, no plate just a paper napkin and this was business class. Avoid them at all costs, don't take a chance as its highly likely you won't end up travelling the class you booked and if even if you do its on a par with other carriers economy anyway.

Not Verified |   Finnair is the most terrible airline from a customer service perspective. My refund was approved in March 2022 and I still not get the money, despite extensive e-mail correspondence. They only find excuses not to pay.

✅ Trip Verified |   Business class on Finnair is not business. Seats are horrible without any adjustments. Either you sit straight up or lie down. Nothing in between. Cabin crew is mostly out of sight and the menu is poor.

✅ Trip Verified | In fairness to Finnair I'm writing this review after flying them from Bangkok to Copenhagen in October 2023. I'll still never flying Finnair again but will note these improvements: the Singaporean staff were gracious and helpful and the extremely long flight was broken by having the lights dulled so we were able to sleep. What hasn't changed is the barely edible food and the 10-hour wait between the first and second meal. This time we were prepared by bringing on our own sandwiches and snacks.

✅ Trip Verified | The journey from Bangkok to Helsinki took 12h 20m. We boarded at 07:30 and were fed breakfast of scrambled eggs, tomato, potatoes and spinach, all overcooked, 2 hours later. Dinner arrived at 18:00 - 8.5 hours later! Once again, there was no choice of meal and, although we'd waited so long, the couscous was inedible and we left it. Both meals were served in unappealing brown boxes. During this time the flight attendants weren't to be seen, except to very occasionally walk through and offer water. Cordial, water, coffee and biscuit were available self-serve at the back of the aircraft. A small blanket of inadequate size was provided but no pillows. None of this is acceptable on a flight of this length and we're dreading the return flight which will take 12h 35m overnight.

✅ Trip Verified | Customer service level was poor, would not even expect this in economy class let alone business class. Very cold and unwelcoming cabin crew and not a personalised service. Unfriendly. Avoid this airline if you want to enjoy your flight with friendly cabin crew.

✅ Trip Verified | First leg from Stockholm to Helsinki was fine, short flight, on schedule. Platinum section in the Finnair lounge in Helsinki staffed by friendly enthusiastic team, good selection of drinks and al la carte dining. Boarded flight to Bangkok on time, unfortunately the IFE screen was faulty, moved to another seat without a problem. Food was the worst that I have had on a long haul business class trip, greasy and unappealing. The new seat design is one of the most uncomfortable that I have ever sat in...made the 12 hour flight very long! Crew visible in the cabin frequently, always friendly and helpful. Dreading the return with those terrible seats, made a note to eat at the airport before I board.

✅ Trip Verified | On time departure from HK just before a thunderstorm. Local Chinese crew, very friendly and polite, maybe except a somewhat grumpy male FA.. Two starters were once again served together with the main course. Tasted good. The dessert was rather boring. Early arrival to Helsinki. Then a short flight to Stockholm. Once again a lovely purser who served the usual sandwich with a big smile.

✅ Trip Verified | Horrible experience with Finnair. Flying from Singapore to London. After checking-in and going through the boarding gates, I received an email that said that I had been rebooked on British Airways (direct flight). My happiness was short-lived as the transfer counter shared that the flight did not exist. The email was erroneously sent with no explanation. We were wrongly sent to the transfer counter and we queued in vain. There was confusion and a lack of staff to assist and guide. Another staff tried to send us back to the boarding gate, moving us around like sheep with no explanation. Eventually, the flight to Helsinki retimed by 11 hours. We had to go back home, only to check in again in the wee morning. We arrived to find a long queue as they did not have enough staff to check in. We only boarded another 2 hours later. Upon reaching Helsinki, the staff shared that they had no idea about my connecting flight from Helsinki to London. They were making things up as they went. Eventually they rebooked us on an afternoon flight to London the next day. Our family had to spend the night in Helsinki instead of the original 2 hour layover. We essentially lost 2 days of our vacation in London. No words can fully express my disappointment in the airline's planning and staff. It was my dream to bring my elderly parents to London for their retirement trip but this experience thoroughly ruined the start of it. Please think twice before flying with Finnair.