Finnair

Flew Hong Kong-Helsinki on AY070 10th Sep in business class. This was a connecting flight so the hope was our baggage would follow as planned. It did. Finnair use a generic business lounge in HK. Unfortunately it is not advertised anywhere or is any advice given where to find it. We ended up at a lounge which was not the intended lounge but the staff after a number of phone calls let us in. Evidently the lounge we should have used was at the other end of the airport and a distance away from the gate. Knowledge is good! Boarding was good and on time - priority boarding. Our aircraft was clean and the seating whilst not the most up to date arrangement it was comfortable - angled not lie flat. We did not sample dinner as this was an overnight flight and we were tired. We slept for 5-6 hours. Breakfast was a simple affair but was edible. The inflight entertainment was very average as far as choice was concerned. As we slept for most of the flight it was not a huge concern. We landed on time. The crew were terrific and helpful when needed. All in all not a bad experience.

Helsinki-Singapore Flight AY081 on Oct 1st - Business Class. Check-in in Helsinki was very friendly and efficient. The Finnair lounge was large and comfortable but food and drinks selection was very average. Food was almost non-existent. It was a shame as it spoilt what was on the first impression a quality place to stay. Priority boarding was on time. Aircraft was clean and inviting. Seating was ok but dated. Angled not lie flat bed option. Overnight flight left on time so slept for most of the flight. Entertainment was ok not the best selection for a long haul flight but adequate - unless you had seen the movies before? Did not avail ourselves for dinner but breakfast was ok! Just the usual offerings. Arrived on time in Singapore. The crew were good. They did what was necessary with a genuine smile.

Paid full fare for a non reclining seat with reduced leg room on an overnight 11.5 hour flight. Finnair advised they prioritise passenger numbers over passenger comfort! Also advised there is a 20 euro charge to pre-book a seat to make sure you can recline (60 euros for extra leg room). Food I believe was very average but don't really know as I couldn't really eat when the passenger in front reclined their seats into my face. Inflight entertainment was not on demand and very limited and somewhat dated but as screen was at the end of my nose it was impossible to watch. Anyway. My advice is don't risk flying with Finnair.

Finnair seems to be getting progressively worse every time I fly with them. On my return flight to Hong Kong from Helsinki Finnair were using old Air France planes which do not even have the business class seats you actually pay for when you purchase a Business class ticket. The seats in these leased old Air France planes are dirty old and extremely worn out and the equipment is completely outdated. Don't get me started on the entertainment if you can call it that. Next time I fly to Europe I will pay a bit more and fly Cathay or BA or even go with Emirates and you get what you pay for.

Oslo Norway to Brisbane Australia a couple of days ago. A few hours before my flight I was told that my flight had been cancelled and I was placed on a different route. This meant that I had to make one more stop (I was already going by two different airports) and I did not get to check in again. I have trouble sleeping on planes and have to use the bathroom a lot. I asked the man kindly if I could have a seat along the aisle twice. He didn't even reply. When I found out that my light didn't work on a 12 hour flight I was mad. The man refused to ask anyone if they would change seats with me. When I arrived in Singapore I asked for an aisle seat again no they refused to help. I paid more money to get a shorter flight. I got 3 extra hours. I am never flying with Finnair ever again.

BRU-HEL-HKG. Going there the flight had a delay of more than an hour. The flight went quite well however the in- flight entertainment was very poor. For a long haul flight it was really not adequate. Fortunately it was a night flight. Concerning the luggage there was no problem with the connection of only an hour. It arrived on time at our final destination. On the return trip the flight arrived a bit early.

Singapore to Amsterdam (via Helsinki). While the plane was comfortable enough the inflight entertainment was quite limited and dated amazingly compared to Jetstar even! For a long haul flight however the food was almost indelible. Dinner was no choice some bland rice and meat dish. The most hilarious was breakfast though some kind of instant quiche soggy potato chips (for breakfast) soggy green beans and a sausage. I was quite amazed. I've lived in Finland and know food is not their forte but wow. Throughout the flight the attendants were quite brusque and when asked for a beer I was told that they're busy and a drinks cart will come eventually. When they did I was told that hardly any of the drinks on the menu where available. So I just stuck with water. The in Europe flight was much more inline with what I have experienced with Finnair good friendly service and basic tasty food. I won't be flying long haul with Finnair again rather pay a bit more for one of the Arab airlines and get good food and open bar.

LHR-HEL-SIN Flight AY0840 and AY0081 September 13. Well I and my luggage arrived on time so that's a good thing. However this Airline has the worst inflight entertainment options I have ever come across. Choice of about five movies 2 or 3 of which were new. Made for a very dull return leg as none of these had been changed by the time I flew back two weeks later. Business class seat was very uncomfortable and beaten up and the airline was facing a catering strike so the food was simply appalling and not up to standard which I would have found acceptable if they let me know at check-in so I could have stocked up before the flight. Overall I felt as though the airline has done nothing since that aircraft went into service in 1990. No upgrades no replacement of broken parts no moving with technology no development of service. There are several other airlines I would happily fly in economy in rather than fly business for 15 hours again with Finnair.

Helsinki to Budapest on business. Because of Finnair catering strike only food I got was tiny salad in plastic same as on economy. No newspapers no ice paper cup etc. Apology does not feel enough considering how much I paid for ticket.

I flew from Singapore to Helsinki on a 11.5 hour night flight with 2 other people and we were giving seats at the back of the plane which did not recline at all. After 5 hours we complained to the cabin crew who tried to find other seats but because they were among sleeping passengers who were taking advantage of the extra seat next to them we declined to take them. They still woke up a sleeping passenger and asked them to remove they legs so I could sit in the seat he wasn't happy and I declined. We lodged a formal complaint and were told that "At the moment the seats on the last row are in normal use despite of the fact they do not recline. We want to be able to offer as many seats as possible to our destinations". So the comfort of passengers is not their main priority.