Finnair

✅ Verified Review | Hong Kong to Helsinki. Intended to experience the new A350 of Finnair. Both flights were on time and eventles. Good entertainment system, specifically the flightpath information. Cabin is very spacious do to the lack of overhead bins in the middle of the business class cabin. Inflight cabin climate is comfortable due to the higher humidity. A359 is one of the new breed of aircraft which will be the template for the future.

✅ Verified Review | Helsinki to Tokyo Narita on 2nd December. Cancelled flight "because the pilot is sick" - yes, that is the official explanation I got. An unfriendly user web page when it comes to the customer care. And very slow service : I contacted them a week ago for a refund, no answer yet. I heard from a friend it can take 2-3 weeks! The chat system bugs all the time, you end up chatting with three people and you have to re-explain everything at every time. If Finnair wanted to keep distance from its customers, it would act another way. I will avoid them in the future.

✅ Verified Review | Bangkok to London via Helsinki. Overall good experience, easy online check in, print your own boarding passes so no waiting at a desk to check in. First leg Bangkok to Helsinki I was impressed with the A350 and with the cabin service. It was a nearly full flight but meals and drinks were served quickly and efficiently, also in between meal services the cabin crew came round regularly with cold drinks water and juices. The food was good with a choice of dishes on each meal service. I really can't fault the service it was excellent. The second leg Helsinki to London on A320 was a standard run of the mill short flight, 2.45hrs and no meal service but you could purchase snacks drinks. They did offer free water on the flight. Having never flown Finnair I was impressed and would travel again with them.

✅ Verified Review | Barcelona to Stockholm VST via Helsinki. Terrible service. Flight cancelled - it happens ok but Finnair couldn't care less - reluctantly rebooked on next morning flight and provided hotel. The next morning it turns out flight was not booked - again ground staff couldn't care less and actually were pretty rude, 10-15 passengers continued to argue with them. I just booked myself on another airline at own expense. Will avoid Finnair from now on - you would expect some reliability and service attitude towards customers as they try to charge more but fact is you get friendlier service and responsibility from low cost airlines, at least in the Nordics.

Very smooth 10 hour flight with Finnair from Helsinki to Bangkok with new A350 aircraft. Cabin crew was friendly and the aircraft was clean and entertainment system kept me busy during the flight. Wifi on board was a big plus as well! I can't wait to fly this aircraft again.

✅ Verified Review | AY937, MAN-HEL. November 12th 2016. OH-LKM, Embraer E190 After an enjoyable flight from Manchester, we decided to upgrade to Business Class for our return journey. Check in at Helsinki took no time and staff at the priority security area were polite and very efficient. The Finnair Business Lounge at Helsinki was very well equipped with daily food specials, soup and a very good range of complimentary wines, beers, spirits and soft drinks. The lounge is large with floor to ceiling windows overlooking the departure gates with very comfortable reclining seats and great WiFi. Once on board the modern Embraer we were given menus after takeoff followed by drinks (we opted for Champagne) before a very good quality meal, served on special Finnish china. We were then served more coffee, more drinks and plenty of refills. We loved the special Iittala Thule glasses which Finnair use. The way that we were served by the staff in the Business Class made us feel very special, and we enjoyed every minute of the flight. We have flown Business Class on other airlines, but Finnair offer a fantastic service, and the quality of everything and very friendly personal service would make us choose Finnair again. Highly recommended.

✅ Verified Review | Finnair Economy flight from Paris to Gothenburg via Helsinki. Had to book it last minute after my other flight was cancelled so paid the full price for a one way ticket. Flight from Paris on time, helpful and pleasant crew. Checking in was slow but efficient, and boarding was messy (they just called everyone for boarding time and we all had to queue to get in at the same time). Flight on a crowded Embraer 190. It was very small and tight. Seats were comfy but just like everywhere, legs and back start feeling achy after some time for the lack of space. "Sky bistro" offered pricey snacks and drinks, my neighbour bought a quinoa salad and despite it being packed it did smell very good, so I don't think it looked industrial, it was probably worth the price. I got unlimited glasses of water, coffee, tea and blueberry juice for free. And that juice was yummy. Zero entertainment device apart from a magazine. Would fly again. At least the staff were actually working and caring, not like my other airline.

✅ Verified Review | We wanted to fly the new A350-900 and Finnair. Flew from Paris to Bangkok via Helsinki. Easy transfer at Helsinki (we arrived from Paris). Cabin and seats are wide and large storage in the racks. Very nice food, excellent wines, relaxed atmosphere during service. Congratulations on the flight attendants who spoke with all the passengers before take off and were so friendly with us during the flight.

✅ Verified Review | Helsinki to Shanghai. I had the pleasure of flying Finnair's new A350 from Helsinki to Shanghai recently. As a very frequent flyer, it is unusual to fly on a new aircraft, so I was looking forward to it. The first thing that strikes you is how wide this aircraft is. The headroom alone was a bit of a surprise, but in business class, the girth translated into a massive amount of room for each passenger. The seats are wide with a large amount of storage, excellent controls and a right-sized screen. In both the the seated position and lay-flat, the seat was comfortable with plenty of room to spread out. I am a big fan of the B787 Dreamliner, but this airframe rivals it in every way and the Finnair configuration takes advantage of the space. Outside of the seat, the bathrooms were roomy, clean and had great amenities. The Finnair service far exceeded my expectations. The attendants were pleasant, attentive and always available. They were gracious with all my requests including my repeated requests for a juice that apparently you can only get in Finland! The food was excellent, as well, with a wide choice. The lower pressurization allows you to taste the food which is beneficial as it is well prepared. Overall, this was one of the best flights I have been on in recent memory. Obviously, Finnair has tried to make the most of their investment in the A350 and it is paying off.

✅ Verified Review | Osaka to Dusseldorf via Helsinki. I enjoy flying Finnair on Long-haul routes to the far east, as the Transfer is in Helsinki, a part of the Long distance is already behind you. it is a medium size airport, so transfer is easy, and there is free wifi at the Airport. Finnair may not be the most modern airline but they have a relaxed and friendly attitude, are generous with drinks, and the food and IFE are OK. Seating in economy is as cramped as everywhere but you can buy a seat with more legroom at a decent surcharge, and you get a noise-cancelling headphone when you book that. A relaxed airline with a good value for money.