Fiji Airways

Flew BNE-NAN as part of a longer itinerary in business. I wasn't provided with an express pass in BNE for exit immigration when I checked in though I barged my way through when they saw the biz class ticket. The ordinary line was 150 deep. The Qantas lounge in BNE used by FJ leaves something to be desired for an int'l biz lounge but it's adequate. The cabin condition on the 737 was worn. Service was excellent. The salmon in my lunch was rather desiccated from overcooking. Wines ok good spirit selection. Dessert was delicious and simple: a strawberry mousse cake. Would recommend.

Flew FJ from LAX to SYD via NAN LAX-NAN was on a A330-200 the plane condition was good and clean still had the new plane smell the seats were comfortable even it was angled flat the meal and the service was good and was able to get 6-7 hours of sleep. We had 5 hour layover in NAN as we arrived at 4am every shop and lounge was closed until after 6am. The lounge condition at NAN was OK at best. Originally was booked on a A332 from Fiji to Sydney but noticed that they have switched equipment to B738 was looking forward to stretch out on flat bed seats and watch couple of movies on the 4 hour journey but unfortunately had to put up with regular recliner seats and provided tablet to watch the movie the service and the flight crew were excellent.

29th Dec 2013 Sydney-Nadi-LAX then return on 29th Jan 2014 with 3 other family members. Very pleasantly surprised-all cabin staff on all 4 flights very friendly and polite. I asked for a hot tea during cold drink service and it was brought to me as soon as service had finished. Sydney-Nadi boarded 10mins late but managed to leave only 2 mins late and all flights arrived 30 mins early. Nadi was longest transfer as only 1 person on desk. The food varied from ok to really good. It is airline food in Economy Class and Fiji Airways is not your top end Airline. Flight from Nadi-LAX left at 9.40pm so we had a small roll with vegetable patty served as snack but a large breakfast of scrambled eggs grilled veggies fruit muffin yoghurt juice and a breakfast bar. On return trip was prawn cocktail beef and rice fruit juice chocolate bar and scone. Both large meals were very tasty and vegetarian rolls also had a great flavour. Water was on offer regularly during flights. My only negative was that I had requested Vegetarian Meals for all 4 of us however this information did not get through. On trip to LAX there was a vegetarian option (although not booked) however on return flight there wasn't. The planes were new which was a bonus and seating although a little uncomfortable at times was probably more to do with being on a long flight than anything else. It felt no different to the 5hr flight Sydney to Perth on Qantas. Toilets were exceptionally clean at all stages of all flights. We went with Fijian Airways mainly due to cost. I was more than happy with the service and happy friendly nature of the cabin staff.

We booked our holiday's return flight trips to Fiji with Qantas airline. The route from London to Sydney was superb. Unfortunately Qantas have code shared with Fiji Airways and the trip from Sydney-Nadi-Sydney was operated by the Fiji Airways newest fleet. There's nothing good to say about the flight crew airline and services. The plane may be new but the inflight entertainment wasn't working properly and was told to pay if my family wanted to watch movies! There's no option when it comes to food. The only option including kids was a horrible wrap stuffed with scrambled eggs/chicken/tuna. The flight attendant looked disinterested and almost unwilling to help most of the time. Overall I personally wouldn't recommend Fiji Airways to anyone travelling to Fiji in the future.

Nadi to Melbourne. Flight was on time however there were multiple problems with the flight. Service staff was rude. They never handed out headsets so there were movies on but you couldn't hear them. I did ask an attendant for a headset but she said it would be a while because she had to serve everyone food and then she'd be able to bring it to me. Well I never did get the headset. The food is awful. Nobody expects great food on a plane but what they serve is just a small bun with some sort of nondescript patty coleslaw juice and a biscuit. Lastly we travelled with small children and they do not let people with small children board first. They also call people from certain rows and then just let anyone from any row board so it is a real free-for-all in terms of getting on the plane. Improve the service and the food and this airline could be considerably better.

Flew AKL-Nadi-LAX-Nadi-AKL in December 2013 and January 2014. Excellent service. Very nice clean and fresh cabin. Always on time (on the dot). Will definitely fly with Fiji Airways (Air Pacific) again in the future.

Air Pacific now Fiji Air went from Melbourne - Nadi return over Christmas. The plane took off on time with the new cabin fit out on the Airbus the seats recline flat with lots of space the screen in fixed position with an easy use remote control. Food And Drinks excellent without having to ask. The check-in areas at both ends very good as well.

LAX-NAN-BNE. Check in at LAX efficient and friendly. Boarding and departure smooth and punctual. The cabin crew were polite and efficient. The airbus still had that brand new feel about it. The personal IFE worked well though the selection was limited. The two meals served LAX to NAN were actually pretty good. Regrettably the seat width and pitch seemed the most constricted I had ever experienced in an economy class on any airline. After two hours in the air I was very uncomfortable and eventually just being there was something like torture. I was glad when we landed at Nadi and I had a chance to get off the plane. The flight from NAN to BNE was on a rather dated 737 but the seats were wider with more legroom. Unfortunately the uncomfortable seating conditions on the airbus preclude me from ever flying with this airline again no matter how cheap.

Nadi-LAX. Business. Return evening flight back to States from Fiji. Fiji Airways performed to the great standard flying down here a weeks ago. Full cabin with children in business but very well behaved. Service was prompt and friendly as crew tried to give us as much time to sleep. Meals very good and seat was comfortable enabling 6 hours sleep which is great. I don't get that on BA club world. The angled flat sit is very good as I am not a fan of this seat at all. Breakfast wake was very cool with passengers lightly woken up which was a great touch. Will fly FA back to south pacific Australia and NZ again.

Booked to LAX out of AKL Dec 21 2013. Flight overbooked so many hours wait for an Air NZ flight. Return flight on Dec 31 didn't eventuate due to a breakdown. Over 6 hours spent in a remote departure area with few announcements and not even a coffee. Sent to a hotel with no bags and not even a toothbrush provided. Finally caught Air NZ flight 24 hours later.