Fiji Airways

LAX-NADI. Business. What a great change this airline has made with fantastic crew superb planes and great food. The new A330 is a dream as are the seats one of the best angle flat I have slept on and got 6 hours sleep. The seat is incredibly comfortable. The cabin looks spacious. The crew are great and charming with nothing being a problem. Everything was delivered on a tray with a smile and bedding pulled out after dinner. Amazing surf and turf with good NZ wines breakfast was filling and delicious. We now have another Fiji Airways to AKL. Although the TV screens are large the film selection could be a little more current although not shabby. The overall performance is somewhat better than the Australian and New Zealand airlines. Would fly them again.

SYD-NAN-SYD. Price was approx 40% higher then other airline due to inflight entertainment/meal. Entertainment was Ok. Would have been better with sound. Meal was smaller than the kids meal chicken curry and rice. One of the worst crew I've ever seen in my 35 years of travelling. Jetstar Virgin Australia is 100% better.

MEL-NAN-MEL. Booked to fly out Saturday midday. FJ cancelled this flight and moved us to Friday night. 737-800 island of gau. Packed in sardines. Flight was delayed so much that ended up leaving just before 10 am SAT. New crew had to be called in. Seats were old uncomfortable dirty and falling apart. Food was ok. Crew not seen. Flight back was packed. Lady was throwing up during boarding and went through tonnes of sick bags. They ended up giving her a large garbage bag. Toilets would not lock. The next person in line would have to hold the door shut a sign said "fix in BNE". Plane was quarantined in MEL. Crew not seen. MEL-NAN 763 due for retirement next month. Still had lots of life left. BIZ half full mini economy cabin packed main cabin only had 15 people. Could stretch out easily. Food was chicken covered in avocado and rice served with salad chips and a bread roll. Plane was clean. Flight back was packed. Left on time. Food was just brown slop with a bone in it and rice. Blankets not clean nor was the plane. Entertainment poor crew not seen. Very disappointing.

Flew Melbourne to Nadi return in 2012 both legs delayed 1 hr. No reason given. Food I edible and service friendly but poor. Did same trip in August 2013 business class. Flight 2.5 hrs delayed with no warning. Sitting at the airport in Melbourne with three very small children until 2 am was awful. Plane downgraded to 737 from 747. No kids meals. Despite having 4 out of 8 business class seats we did not get a meal choice. No individual televisions except bright overhead ones that kept our kids awake the whole flight. Who needs TV at 4 am? Luggage lost. Flight back delayed 2 hrs but no communication. I can honestly say this airline is a disgrace. Would never fly them again.

SYD-LAX-SYD. Traveled on their 747 - the plane was in appalling condition. My wife was 5 months pregnant and her tray table had to be held up with a cushion TV did not work on any of our 3 seats (row 65 - but spoke to a lot of other people and their TV's did not work either) - food not fit for economy! Staff were pleasant enough but plane was falling apart cosmetically and because they retire the 747's in November no effort is made to make the journey more comfortable and no apology or compensation for putting up with such low standards. We requested to change to the newer planes hard enough to entertain a 3 year old for 17 hours but we booked as they said they had personal screens. Would help if they worked. I was very polite on the phone and asked if they could make this date change to travel on the Airbus a few days later and they said not without a high date change fee per person! Would never recommend them to anyone.

SYD-NAN 22 Sept 2013 early afternoon on FJ910 4 hours in transit lounge at NAN then straight onto FJ 810 on the airbus. Returned Tues 8 Oct 2013 FJ 811. Bags: Only allowed 1 bag as to check in anymore would cost 120 usd each - no notification on ticket or booking ref about this. Water: security take all your water off you even water purchased in transit lounge but sadly apart from a drink with so called meal there was no more water offered on LAX to Fiji flight. Food: would hardly feed it to my dog. Entertainment: if you get a seat that the wires work to the earphones you have done well. Speaker above us screamed some hideous noise for about a minute every 20 or so minutes for the whole trip and even though aircraft sat on tarmac during transit no repair was done so from Fiji to SYD same very loud screeching occurred. Legroom: new airbus had less room by far than what should be offered on a 10 hour leg 747 was better but still poor. Do not fly with them if you have the option!

Flew from LAX to NAN then to SYD. TVs and radio don't work for me or the 2 people next to me. The seat did not lie back. Did not get a choice in meal and could not eat the main which was given. Did not even get offered a drink from NAN to SYD. Cabin crew disinterested. And during the change over at NAN airport the staff were very rude searching all my carry on emptying everything and just leaving it so I had to re pack. I will not fly with them again!

Booked a flight via Qantas website so expected quality of a full flight airline which is code shared with Qantas. Bitterly disappointed MEL-NAN-MEL - 5.5 hour flight is extremely uncomfortable - even the new A330 has the most uncomfortable seats I have ever experienced. Food on a previous Jetstar flight to Hawaii was far superior to the chicken burger (mini) and mushy salad (mini). The flight to NAN was the coldest I have ever experienced. Entertainment was at a cost (except for one movie and three TV programs) - even music was at a cost. Staff were pleasant but not interested - so different to the resort staff and other tourist staff in Fiji. The airline has made a lot of the change of name and change of uniform - a change of value for money as a full priced airline is in order. Will not be going back to Fiji as am not prepared to fly Fiji Air again - looking for a more appropriate Qantas choice.

Recently flew Nadi to HNL 9 Sep FJ853 and I thought it was a very impressive service. Excellent food wine customer service. I will defiantly fly again on next trip to Hawaii.

Flight Nadi to Brisbane 23 July A330 delayed due to female cabin crew running late. At least we had an update once she was located at the airport entrance. Food was really bad gooey substance squashed inside softish bun crew consuming something completely different (don't blame them) probably business class version. Cabin crew generally disinterested. Plane circulating over Brisbane Gold Coast repeatedly for around 45min until permitted to land.