Fiji Airways

We were a group of 7 flying Business class from NAN-HKG. Upon check in shocked to be told that the flight was cancelled. No one called us beforehand. Total chaos at the airport and apparently there were other flights to MEL and SYD from a day before that were also cancelled due to technical reasons. Total incompetence prevailed and just 1 staff serving a huge line of pax at the service desk. Absolutely no consideration or preference for premium fare pax. Not for all the money would I ever fly this airline again or recommend it to anyone.

SYD-NAN in economy and NAN-LAX in business class. Air Pacific economy is rudimentary and that's putting it politely. There is an extra inch of legroom over most other airlines' economy classes but that's where the superiority ends. One major bugbear was the time it took to collect the trays after dinner - a full two hours after putting them in front of us. Dinner itself was less-than-ordinary pasta made with mystery-meat. Wines were the cheapest bulk-buy available. IFE was a tiny screen with a serious colour-balance and contrast problem but it worked in the front economy cabin unlike the seats down the back. The staff were pleasant and polite but I got the impression they felt intimidated by the passengers. Air Pacific economy is pretty awful. Air Pacific business class is a throwback to the early 1990's but it's much better than their economy. The cabin is in the nose of the 747. Seats recline to about 150 degrees. Food quite good - delicious fried-rice snack on departure from Nadi and a huge breakfast before arrival at Los Angeles. Breakfast was substantially larger and tastier than the offering in Qantas business a couple of weeks later. The FA who looked after Biz on our flight was charming and professional. We arrived on time at LAX and unfortunately we parked at a remote gate so disembarking before the economy passengers was of no benefit. I was happy with Air Pacific biz and for the bargain-basement fare we paid it was great value for money. Economy was not great though which markedly effects my overall score.