Fiji Airways

Enjoyed on time and very pleasant flight Sydney to Nadi. Attentive staff who stayed circulating and not disappearing after meal service like many others.

Flew SYD-NAN and return leg ten days later. Flights were punctual on both legs planes clean seats comfortable service very friendly and decent food. IFE was perfectly adequate for a 4 hour flight. Would happily use Fiji Airways again.

Very disappointed. Our trip from Sydney to Nadi was cancelled from a 6.30am departure to an 11.55am departure so lost 1/2 a day at the resort and our return flight was brought forward from a 6.30pm departure to a 9am departure which meant in total of our 7 day holiday was reduced to 5.5 days - not good enough. Unfortunately I have already booked and paid for a trip later this year and my return flight has already been changed to an earlier morning departure reducing that trip by one day can only hope they don't change the departure time from Sydney but not holding my breath. Would not recommend Fiji Airways to anyone.

Just back from a trip to Fiji. The only sour point of the entire trip was Fiji Airways. Like everyone else we bumped into our flight was changed. For us we were not notified of this change until we were in Fiji We lost half a day of our holiday because of this. In fact we had to fly another airline home (I give virgin Australia 10 out of 10). I will not fly Fiji Air again. Poor customer service bad food poor online tools and an old plane!

When attempting to fly back from Apia (Samoa) to Sydney via Nadi Fiji Airways moved the Apia-Nadi flight from 5.30am in the morning to 6.30pm. This meant I could not make the Nadi-Sydney connecting flight. There were no seats Nadi-Sydney the following day. At no point was I contacted by Fiji Airways. I approached the ground staff in Brisbane (where I departed from) and in Nadi. I didn't get any assistance let alone an apology. Gave up in the end and flew home with Virgin.

I was booked on a flight LAX to Nan FJ11 13th May. I booked a flight from Chicago to LAX on United as I was not sure what day I was going to travel. I was informed when I arrived in O'Hare that all flights had been cancelled but flights were being opened up and it looked like all would be well although less than the three hours. I called Fiji Airways to give them a heads up. I was informed it was the weather that caused the problem however then learned it was a fire in one of the main traffic towers. Again I called and informed Fiji Airways what was transpiring and that my flight was getting me in later. Finally we started to board and I called and said that I was going to miss the flight - this was a good 4 hours before FJ811 was due to take off. I was told that the fare was to be $120 for the change plus the change in fare which came to a total of $350. While I was giving my credit card information I was cut off. I immediately called back as I was in line to board and was then informed the fare was now $780. I do not know what sort of scam that was in motion but I am disgusted at the manner that the transaction occurred and feel I should be compensated back to the $350. A change of one day cannot be almost a full fare. I called numerous times to say I was going to be late and was accepting the change in price but to go to double in a matter of 2 minutes is contemptible and it would appear on the surface a way to extract more money due to duress. Very very disappointed in your airline.

Sitting here at the Sofitel (April 16th) in Denauru after Fiji Airways cancelled our return trip tomorrow to a day later. With that new schedule now they are wanting us to move for one night to another hotel. We are arriving a day later home plus with the new itinerary of our connecting flights have added an 10 hour wait in LA. Not fun. The least they could do is leave us here in this resort as we are being disrupted quite enough.

NAN (Nadi) to LAX (Los Angeles) on 24 Mar 2014. Very pleasant experience. Reassuring new A330-200 aircraft professional crew efficient and helpful ground staff. Flight was delayed and rescheduled to next early morning: transparent communication swift providing of transport accommodation and food in Nadi as well as in Los Angeles. Would recommend Fiji Airways over other airliners in the Pacific region.

I used Fiji Airways to travel from Los Angeles to Nadi on flight number FJ811 on December 31 2013. After we checked in and were waiting to board the plane the Gate number was changed and we were given another Gate number to go to. Once there the Supervisor announced that the flight was being delayed and kept announcing that every 30 minutes. Later that night we were told the flight was cancelled and was not going to fly at all due to maintenance. We requested that we be re-routed via Australia or New Zealand so we could arrive into Nadi on time but nothing was done to help us. After waiting for hours at the Airport Fiji Airways arranged hotel accommodation for us. Later they provided a taxi and we arrived at the hotel at 2.30am. Our baggage was already checked in and we did not have any clothes on us. Back at the airport we were told to go to the gate and our names will be called if there was space in the plane. To our surprise they fitted all passengers from December 31 and January 1st on one plane. Therefore they combined the passengers of December 31 and January 1 on that one plane which flew on January 1st.

Personnel very kind. Food ok and seat comfort great. The long flight from Hong Kong to Nadi was a pleasure. Drinks were served all the time. Checking my baggage through to final destination with another airline was absolutely no problem.