EVA Air

Non-stop flight in November from Taipei (TPE) to Paris (CDG) on the Royal Laurel Class. The new lounge at Taipei is renovated with somewhat night club decor and mood lighting. Its spacious not over crowded and with a lot of food and beverage selections. However there was long wait for the showers so be aware to allow at least one hour before departure if you wish to take a shower. The new Royal Laurel class is indeed one of the best business class hard products in the industry. The seat is spacious and extremely comfortable. Each seat has direct aisle access and a lot of storage. The pillow and comforter are in good quality. EVA also serves Dom Perignon as pre departure drink which is indeed a plus on already quite impressive hard product. The service was a little disappointing. The crews seemed to be exhausted and just wanted to get things done as soon as possible so in general it lacked the personal touch and interaction with passengers. To be fair my glass was never empty and crews did come by promptly when I hit the call button. The food was adequate but not fantastic and portions were skimpy. A couple of small things I felt somehow to shadow the whole relatively positive experience. One is the crews retrieved the menus while passengers falling asleep. I felt it was sneaky and to be green in the wrong way. In short good hard product and adequate food and service. I will be happy to fly EVAs Royal Laurel Class again.

Flew from AMS-BKK-AMS in November 2013 and booked a seat in the new royal laurel class the business class of eva airlines. Without any doubt the best business class you can fly from AMS to BKK! Staff were extremely friendly and the food very good. The seat is great configuration 1-2-1 so if you travel alone you don't have a neighbour. The seat can be put into a very comfortable fully lie flat bed. If you compare the prices price / quality is also the best choice.

LHR to BKK return. Both legs were very good. Worth every penny and can not falter anything on the flights.

LHR-BKK-LHR. Checked in on line and used advance seat selection. Not all available seats show and on the return trip was advised at baggage drop that the cabin was full. Managed to swap pre-booked seat for aisle seat at front of cabin. The cabin was in fact less than 50% full. No one next to me and it appeared people travelling on their own had empty seats next to them. Staff very pleasant. Food pretty good and plenty of drink runs throughout the flight. Toilets kept clean on both legs. Departures on time and arrivals early. Very satisfied.

HKG-TPE-JFK first time using this airline I was very impressed with their service in general. The Lounge in HKG was nice the one in Taipei was even nicer. Flight attendants were very attentive and friendly. Excellent food very comfortable seats. I will definitely use this airline again and recommend it.

Just completed my 7th round trip from California to Asia on EVA Air. Prices are good for class of service the schedules keep flight times minimized and most flights are zero or one stops. Airport staff friendly and helpful willing to accommodate last minute changes such as seat change or even flight change if running late. I have flown mostly Elite Class but also Economy and Business and flight attendants are pleasant smiling and wanting to make sure you have what you need. In the 14+ hour flight across the Pacific they serve two meals but often come around with something to drink or snack on. Until recently EVA was the only airline to offer the Elite Class with 38" seat spacing and extra width over economy all for a reasonable cost increase over Economy. Much better than the United Airlines joke of Economy Plus which is maybe 35" and still skinny so you have to try to sleep with your arms tight to your sides! I loved the Business Class lay-flat bed - I slept and had no problem coming home to the 16 hour time change no jet lag. The only thing negative is the Business Class screen while a nice 15" it seemed dim and the resolution of shows was obviously not HD. But I am not complaining (I think I can live without my technology for 12 hours!).

I flew Business class return LHR to BKK this was my first experience with this airline and I was very impressed. Although 30 minutes late leaving LHR it was on time on the return. The Business class seating is excellent with plenty of private space completely flat beds and a warm duvet. The service was perfect on both journeys: helpful courteous and charming even at the end of 2 long flights. Although the food is not very adventurous it was good quality and there were western Thai and Chinese choices. A good drinks service which did not seem to be limited. The latest movies and other entertainment are on an excellent screen. I would highly recommend this airline and will try the economy service on another occasion.

LHR-BKK return in Royal Laurel recently. The fully flat seats are a vast improvement over the previous seats the inflight entertainment is reasonable. The quality of available drinks was good with Dom Perignon Champagne served and decent quality wines we pre-ordered our meals and they were satisfactory. Managed to get aprox 7 hours sleep outbound my only concern is that whilst the seating is comfortable in my opinion the pod style design does not allow much ventilation and therefore I got quite hot.

HK-Toronto via Taipei - Economy. It was my second time taking this route and I am just as impressed as the first time around at how well this airline is run. The seats are great for economy the food is excellent cabin crew are top-notch and most important this airline is by far the most 'on time' airline I've even flown with. We were about 15 minutes late out of the gate in Taipei but the pilots made up for it by getting us to Toronto an hour and a half early. With the consistent quality excellent pricing and value I am still not sure why this airline is still only four star. I normally take the same route with Cathay at almost double the price for a typically terrible customer experience. The Asia - N. America carrier scene is getting shook up by EVA and there should be more attention paid to it. Well done!

I like to fly elite class whenever I go to BKK from London as it's a long flight and the extra legroom and bigger seat is well worth the extra money. My only gripe is the small snack on the return to London which takes forever and seems even longer as it's a mid day take off could do with a bit more than a small meat roll in what must've been ten hours between meals.