EVA Air

LHR to BKK return 8 December return 20 January. Check-in all smooth and hassle free departures and arrivals on time economy seats little hard but get what you pay for. Cabin staff polite and professional food good and entertainment ok for long haul flight. I have flown EVA on this route 4 or 5 times now and have to say very happy with them and will look to book again if price is right later this year.

My wife and I travelled to BKK on the 6/7 December returning on the 26 Jan 2014. We booked into Elite class. On the way out I was unwell and cabin staff found us a place in business class where I could lie down for most of the trip. They were very helpful and looked after me. They even asked how I was when they passed me in arrivals. They were equally supportive on the return trip though I was well.

London Heathrow Airport - Koh Samui 4th January 2014. Bangkok - London Heathrow 20th January 2014. First time travelling with Eva Air and we were very pleased as all our flights were on time and checking in was fast and efficient. The cabin crew very friendly and efficient and very smartly dressed. The seats in economy class were pretty comfortable and it was great to have individual televisions especially Sky compass. It was the longest flight we've been on and the experience was good.

Royal Laurel Class AMS-BKK Jan 5th. First time with Eva and overall very impressed. Check in was fast and hassle free although lounge at Amsterdam very basic with no hot food and a 17 Euro charge for a shower but once boarded impressed with cabin crew and service. Greeted by name champagne to start and asked when I would like my pre-ordered meal. Read many comments regarding the food but beef tenderloin was delicious and was followed by a terrific dessert platter and port. Seat was best that i had encountered during the last few years plenty of storage roomier than Swiss and Thai a380 probably on a par with ANA suite. Slept on the flat bed for a good 5 hours seat not so good in recline position as feet and lower legs tend to dangle over the end. Decent breakfast. IFE not on a par with Emirates but adequate screen was large and a good selection of movies. Would use again and highly recommended.

Flew Royal Laurel Business Class Bangkok to London LHR. First time on EVA and very impressed overall with the business class product. Comfortable single seat (a real bonus) with plenty of legroom. I had pre-ordered my meals and knew exactly what I was getting so no problems there. The service was very good but I would comment that the crew did not once come round with drinks inflight other than during the meal services. You are given a bottle of water at the start and I suppose that anything else is on request. Most airlines offer a regular supply of water and juices on a long flight. Having said that if you do ask for a beverage it is no problem. One other minor issue the main meal service (consisting of 5 courses) was served way too fast The crew were either being too efficient or couldn't wait to wrap up the meal service so they could have a good old chinwag in the galley perhaps that's why they never came round with any drinks either! Apart from that the service generally was good and as you would expect and I would certainly consider flying EVA in Business class again.

I wasn't sure about this airline when booking they far exceeded my expectations in just about every category. The Have flown premium economy for the last 15 years and it has gradually gone downhill. The old airplanes were much more comfortable in premium economy but the prices difference has continued to rise. Very simply all I want on a long flight is a leisurely meal and lots of wine and then I go to sleep. Although the crew have 11 hours dinner is literally thrown at you no pre dinner drink this is served with the food - a miserable little glass of wine and refills were non existent food pretty poor in general. Other airlines do it so much better recently flew Thai economy and it was great.

I wasn't sure about this airline when booking they far exceeded my expectations in just about every category. The one area that needs immediate improvement is the quality of the food or maybe our western taste buds are overmatched by the eastern style menu. In my opinion the food quality was horrible. But in every other category this airline is well above standard. It begins with the crew who hustles at every opportunity and provides an excellent customer service experience. The cleanliness of the aircraft was noticeable the bathrooms were kept clean and the staff were genuinely friendly. I'd rate these guys as 5 star easily 5 star. Two last notes due to the length of their flights I would recommend adding additional video content. And for some reason on our last leg (TPE-LAX) the a/c was set at an especially cold setting with most passengers resorting to their coats during flight All other legs (LAX-TPE TPE-BKK and BKK-TPE) were fine.

I flew out of LHR using premium economy and the return was economy. The premium economy is well worth the extra money although if I did the same configuration again I'd do economy on way to BKK and Premium Economy on way back as flight back always seems to take so much longer and the economy seats whilst not terrible are cramped if you sit next to someone large. Food in my opinion is awful in economy with Premium Economy no better although I think they serve ice-cream. Alcohol must have a very definitive service policy because I can manage two glasses of red wine in Premium Economy and one small glass in economy. asking for more is met with a "certainly sir" but then they immediately forget. This happens every time so it must be policy. I'd prefer them to tell me "no" rather than making me wait for nothing. Check-in staff at Bangkok were excellent. I have two small kids and they bent over backwards to help us get them through passport control quickly and easily and we boarded the plane first. I am very impressed with this aspect. Shame London can't come close to offering a similar service. All-in-all EVA is very good but prices are creeping up so I might be shopping around. Also the day-time return flight is not good for young kids who are wide awake and fidgeting all the time. An evening flight that they can sleep through is a better option.

Flew from LAX to Manila via Taoyuan on 21st Dec return last Jan 2. First leg left the gate on time but went back again reason was unclear. Delayed for an hour but made half of the time. Service was very good but the taste of food poor. Taipei - Manila leg in an old 747 but was seated on the elite seats which were great. Arrive Manila on time bur ground staff informed one of the bags was held up in LAX by TSA but should arrive next day. They told me they can forward the bag to my final destination in Davao which they did. Return flight uneventful all on time no hassles. Aside from the taste of food this a very good airline.

LHR-BKK. This was my first London - Bangkok flight since the new Royal Laurel Class was introduced on this route in August. The new herringbone seat layout is ideal for the solo traveller although I am not so sure it is ideal for families as the centre aisle seats are angled to face away from each other. However I was travelling alone so a window seat was great as the seat is fitted out like your own personal shell. At 180cm tall I had no problem in stretching out on the lay flat beds and the comfort able duvet and pillow enabled a few hours of sleep. As always the cabin crew were excellent and attentive without being intrusive. The flight left 5 minutes early and arrived in Bangkok 20 minutes ahead of schedule. Baggage handling at both ends was simple and efficient. All in all EVA have a great product at a competitive price.