EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 493 reviews
8/10
5 star Skytrax Rating
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10/10

EVA Air customer review

(Portugal)

Amsterdam to Bangkok and back on B777-300 : out on a night flight and return on day flight. Even though the seats do not recline to a flat position for sleeping we got a good sleep. You get a large pillow plus duvet. Food and drinks fantastic. Wide choice of menu made even larger if you pre order on line before your flight. On board service is very good with good attention to your personal needs. In flight entertainment with a good choice of movies and music and high quality head sets.
Cabin FlownBusiness Class
Value For Money 12345
yes
7/10

EVA Air customer review

(United Kingdom)

LHR-BKK return a lot cheaper than other non-stop flights. Flights on time new aircraft and reasonably comfortable trip. Service efficient if lacking slightly in a human touch however staff courteous and helpful. Food was a bit bland but I don't expect much more from air travel. The real negative is their strange ticket amendment policy - you cannot change the outbound date but you can change the inbound date but only after you've flown the outbound! Not sure why this is so given that they charge to change dates (which I expect from a cheap ticket) and EVA didn't seem to know either when I called them. Anyway in short it was a comfortable flight and good value for money.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

EVA Air customer review

(Australia)

Brisbane-Taipei-Paris Premium Laurel Class. Both flights great however more room on 777 then A330. Seat is not flat in sleep mode which was a bit of a pain however still managed some sleep. Food great on both flights. Cabin crew very friendly and came down aisle on both legs offering drinks and snacks. AVOD had sufficient choice to keep me occupied on both legs and the new lounge in Taipei is excellent and much better then Qantas lounge in Brisbane which EVA use.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

LHR-BKK return Economy. Flights on time smooth check in and departures on both legs. Staff friendly and nice enough. Got a pretty decent last minute deal with EVA. What lets them down really is the food and beverage. Seating is more comfortable in a 3x3x3 economy configuration in fairly new 777-300. Leg room not bad but glad I am not over 6 foot. IFE not bad enough choices though interface is slow and crashes regularly. Food very bland disappointing with options running out on both legs. Little in the way of snacks and beverages. In fact pouring generic cheap soft drinks into cups and serving them as popular/common brands I felt was very cheeky. Overall good service if somewhat indifferent.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

EVA Air customer review

(Hong Kong)

HKG-TPE-HKG premium laurel class. The service and food quality good ambience of cabin is fine neat toilets fairly good AVOD with touch screen. Seat pitch wide and fairly comfortable although it is not properly flat - angled lie-flat does make one feel like sliding down. Staff English ability has some room for improvement but they make an effort to pamper their Biz class passengers. Airport check-in is efficient and courteous. From HKG it uses Virgin Atlantic lounge which is great. In Taipei the EVA air lounge in terminal 2 is very roomy fantastic food selections. Priority luggage handling and delivery was very efficient and prompt.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United States)

I've been flying EVA for 8 years. I have been a gold card member for most of that time. The weak link in EVA is its customer service. When I have to deal with a live person and am lucky enough to get through by telephone they rarely speak English comfortably and they have the Taiwanese attitude about customers - if you don't like their policies or decisions too bad for you. I think this is getting worse. heir upgrade policies are not written in standard English and when ambiguous they are construed against the customer. My wife and I will be trying new carriers if we are able to use our many accumulated miles and clear the balance sheet with EVA.
Cabin FlownPremium Economy
Value For Money 12345
no
9/10

EVA Air customer review

(United Kingdom)

The seats were pretty comfortable decent amount of leg room. Excellent inflight entertainment with a good library of movies and TV programmes. Staff were very attentive friendly and willing to fetch many glasses of water for my pregnant wife throughout the flight. The reason I can't give EVA 10/10 is the rather low standard of main meal food. It was edible and there was quite a lot of it but it was soggy sweaty and rather tasteless. On the plus side staff regularly brought out soft drinks snacks and fruit. Overall I would highly recommend EVA to anyone flying out to Thailand as a friendly comfortable and best of all cheap airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United Kingdom)

First time flying to Bangkok from Heathrow with Eva Air (usually go Thai but Eva was cheaper). The planes looked pretty new legroom OK in Economy and I thought the food no better or worse than other economy class offering. The seat-back screens were clear to see but the entertainment options were pretty poor. Eva make a big deal about their memory foam seats but these are the hardest seats I've ever had and made for a really uncomfortable journey! Also if you wait for the cabin crew to bring around drinks you'll be seriously dehydrated. I made sure I bought some water with me on the return journey.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(Canada)

Toronto-Taipei-Singapore return. Check-in fast and efficient. Cabin crew very pleasant and helpful. The slipper pillow and duvet were a nice touch for the flight YYZ-TPE. Entertainment system sufficient with enough movies and CDs to keep one occupied. Food was good and there was no lack of beverages. The plane and washrooms were kept very clean. The seats were not the most comfortable in the sleeping position - one feels as if one is sliding down and had to reposition every so often. I would use them again.
Cabin FlownBusiness Class
Value For Money 12345
yes
4/10

EVA Air customer review

(United Kingdom)

LHR-BKK return. In comparison to other airlines (including Thai Airways) EVA economy class is 2-3 star at best. Temperature control in the cabin is almost non existent constantly shifting from freezing cold to very hot. Staff unhelpful and sullen food is inedible.
Cabin FlownEconomy Class
Value For Money 12345
no