EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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10/10

EVA Air customer review

(Australia)

Travelled business class Osaka to Taipei on an A330. Excellent service with comfortable and spacious cabin. Staff were attentive and food was plentiful and well presented. Seat was comfortable although TV screen was small. This airline is as good as other major Asian airlines and Taipei was easy to transit through.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Thailand)

My second trip with EVA this year direct from BKK-LHR on 777ER and pleased they have joined star alliance network. I bought a promo fare from travel agent and checked in online easily. At the airport the check-in opened on time and the staff helpful and changed my seat without any fuss. The boarding was swift plane clean and seats comfortable with good legroom. There were firm pillows and fluffy blankets but no amenity kits. After take off nice snacks and drinks were served (with no ice). Lunch was a choice of pork steak or chicken. I tried both and chicken was better. It was served with a container of fresh fruit small cake and small mixed salad and dressing and warm bread roll and butter. The food was adequate but not that interesting and the mash with the pork steak was particularly bad. After lunch an assortment of low quality crackers/cookies were put in the galley. Later chicken rolls were served and then at the end of the flight another hot meal and I thought the fried rice was tasty. The PTV had a good movie selection and sound. The service was great and I found all the crew to be polite and humble and efficient and they maintained the bathrooms very well. Besides the food quality being a little 'cheap' I really could not fault this economy flight or this airline at all - they are now my carrier of choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

EVA Air customer review

(France)

Paris-CDG to Taipei Taoyuan airport. My global impression of this flight is good. Cabin crew friendly and very professional. Service was efficient. Inflight entertainment quite good. However there were some bad points. The meal was very poor (just the main course with appetizer and desert but no salt no pepper and other things like in other airlines) and incredibly tasteless. Plus our flight had suffered from 2 hours of delay due to airplane problem. The problem was not the delay (it may happen sometimes) as we were provided food and water but the airport staff had apparently forgotten to tell me about the delay so I discovered it a little bit late! Yet the delay had been scheduled hours before departure. However my impression is that EVA Air is a good airline with a good cabin crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

LHR-BKK. Wanted to try this service for ages but it was too many FF points to leave on the table however now they are in Star Alliance. Check in was a breeze skipped the lounge in favour of playing the piano that faces gate 23. Boarding was orderly and was shown to my window seat in the last row of Royal Laurel business class. Seat is spacious and appealing angled towards the windows. Pushed on time and took off to the west. Only complaint about the catering is that it did not include any Asian options. I had a nice steak for dinner and scrambled egg and bacon for breakfast but would have loved some nice Chinese food for dinner and pork and noodles in the morning. Crew could not have been more attentive coming by during meals and drinks every couple of minutes specifically to check if anything was needed / needed to be collected. Seat reclines full flat got some hours sleep under a very thick and comfortable duvet. Landed on time and after a very long walk immigration took only a few minutes. Priority tagged bag was one of the first on the carousel. Flawless performance from EVA my first time but not my last.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

Usually I fly Elite (Economy plus) but I received an upgrade to Business Class at LAX probably due to Diamond status. Great experience: lay-flat seats with lots of space very functional mini cabin with privacy the multi- course meal was accompanied by excellent wines. No complaints. The IFE could have a bit better selection but given that one can really sleep in those seats it is not possible to watch more than two or three movies. Restrooms were kept very clean and cabin service was First Class! Much better than on any US or European airline. Baggage came within a few minutes after reaching the belt. Overall a memorable experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(Hong Kong)

BR 857 TPE-HKG. The Hello Kitty flight was fine. Adjustable headrests decent recline. The seats had a Hello Kitty headrest and the toilet was Hello Kitty themed. Inflight entertainment was excellent somehow unequipped with my favourite type of movie (family comedy). Downsides was not so enthusiastic service and the fact that the jet was called "Happy Music". What kind of name is that?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

EVA Air customer review

(Australia)

TPE-LAX and SFO-TPE: Staff members at check-in transfer desk lounge and in cabin were all very polite and helpful. Seat was comfortable with enough leg room and space (9-abreast instead of 10 in B777). All meals were excellent. Personal IFE is also good although the library is a bit small for long flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

EVA Air customer review

(Thailand)

Recently traveled BKK-LHR-BKK in Premium Economy. The reason we chose the airline was price and being a new member on Star Alliance. Overall the flights were okay nothing too bad but also nothing to be very excited about. BKK- LHR we sat in 20A/C - first row of Premium Economy. The seats are comfortable and recline very generous. In the Bulkhead rows monitors are in the armrests of the seats making them a little less wide than the normal premium seats. Legroom was also slightly restricted due to the dividing wall with business class. I could not stretch my legs completely. Food was is best described as okay. I have to agree with other reviewers and say that drinks services were very poor on this 12 hour flight. 2 rounds of drinks during the meal followed by two water runs until the snack before landing was served. In Premium economy passengers get a half litre bottle of water after take off which in theory can be refilled by crew. I walked to the galley in economy mid flight and was told that they had run out of water. I did get a refill from the business class galley. On the way back to BKK we sat in 22A and C which was much more comfortable than the bulkhead seats. Food and drink services on this flight were much better. Cabin crew was also genuinely more friendly than on the outbound flight. Overall we were okay with the product particularly given the good rates we had for our trip. We will use them again if rates are favourable.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

EVA Air customer review

(United States)

Flew return from New York JFK to TPE. Check in was pretty smooth. Food service was given twice with a snack in between which was decent for me. The food tasted pretty decent. The seats were a little too thin so it made it hard to sleep only got 4 hours of sleep total which wasn't enough for a 15 hour flight. The cabin crew were very nice and kind. The IFE system was decent enough. We departed on time and arrived 25 minutes early. However things went pretty bad on the way back to NYC. First of all the plane that I rode on arrived late from its previous flight. The ground crew were not ready for 40 minutes after our boarding time. Then when we got onto the plane and just before the plane left the gate the IFE system broke down. In the end it took them more than 1 hour just to replace the entire system altogether. A lot of passengers seemed upset for a very late departure time which was around 9pm. We arrived in NY more than 1 hour late. Though the IFE system was replaced I couldn't watch any movies or TV shows which was pretty sad. But other than that everything went well. Hopefully this will be the first and last problem that I will have with EVA Air.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(United States)

Used my miles to upgrade from Economy to Elite Class. Not much of a big difference seat wise was a bigger seat but wasn't able to fall asleep comfortably. Water is given at the beginning of the flight. Food tasted better than Economy and also included a menu to choose. Liked the fact that haagen dazs ice cream was offered after one of the meals. The table is stored in the arm rest which is better than the table in Economy because it offered more space. Overall Elite class was better because of the food and the table. Also more movies are included throughout the flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes