EVA Air

✅ Verified Review | Flew Los Angeles to Bangkok via Taipei. I like EVA Air. But, lately after using this airline for 12 years, at least twice per year for trips from Bangkok to Los Angeles and back, they are becoming fabulously stingy with their perks. I used to have gold status, and that was no problem. I occasionally drop down to silver status. Up until now, I have had access to all of the lounges, for the past 12 years. Now, at LAX, they no longer allow access to the lounge. Their excuse is that they do not own the lounge. Well, in reality, they could still allow access. For a fee, or for free, by paying the fee the lounge charges partner airlines. Right? Cheap? yes, one could call it that. Also, they are very fussy with the weight of the carry on bags. All in all, they are a very good airline. But, this lack of customer service is annoying, and they sure know how to make a very good and loyal customer feel unimportant. Flyer beware?

✅ Verified Review | This is the first time we flew EVA Air from Singapore to Taipei (return). Good expectation as I have read many good reviews about them. Pros: cabin service is generally good. Excellent safety record and great pilot skill on landing. Cons: On both flights, the departure time was delayed. Food was awful - I did not finish the noodles. Online movies very limited. on return trip, the AC was too cold.

✅ Verified Review | My experience with EVA Air was a fantastic one. I had not heard of the airlines before but it had the quickest route from Seattle to Bangkok and back from Singapore to Seattle, both via Taipei. The ticket price was very reasonable too. The seats for economy were comfortable and wider than some airlines I have travelled with and had a reasonable recline. The food was alright on my flight from Seattle to Bangkok. I had ordered vegetarian food. It was not great but edible. On my way back from Singapore to Seattle I had ordered vegetarian oriental meal which, for me, was not edible. The air stewardesses were very polite and went out of their way when my entertainment system did not work. They moved me to Elite class to fix the issue. The inflight entertainment system was alright. The movies were not many but I still enjoyed watching them. Overall my experience with the airline was great and I would recommend it.

✅ Verified Review | Taipei to Chicago. Excellent in every way except for their airport lounges. Compared with business class on Lufthansa (recently BOS-MUC), Swiss (BOS-ZRH), UA (EWR-MUC), this is a new standard. Comfortable aircraft, excellent crew and service, superb food quality and presentation. The lounge at ORD is contracted with KLM/Delta, nothing to be proud of. The business lounge in Taipei: as if somebody tried to recreate a scifi ambiance from a 1960's movie, weird and not too inviting. Plenty of space but probably designed by computers, with no consideration for coziness or ambiance , not to mention comfort. Lufthansa Senator or HON lounge in Munich or KLM in Amsterdam, those are pretty high up on my list.

✅ Verified Review | Seattle to Taipei. EVA Air Boeing 777-300ER is very good aircraft and I feel really comfortable. The cabin crew are friendly. The Elite Class has really nice seats and food and it's a amazing journey. I will choose EVA Air next time.

✅ Verified Review | Bangkok to New York JFK via Taipei. This is the first time I have flown EVA Air and it was 5 star in all respects. I flew Business Class with a short 55 minute stop-over in Taipei (easy transit between planes), both planes B777-300ER. I have flown over one million miles on Star Alliance, usually business class, and EVA has to rate at the top of the list. Everything from their website, airport check-in, lounge, seat comfort, inflight entertainment system and incredibly great service by the flight attendants was 5 Star. The individual flat bed business class pods were spacious, comfortable and very functional, with the cabin staff preparing your bed for sleep with a mattress cover, comfortable pillow and nice duvet. I pre-ordered one of my inflight meals from the online menu which was very extensive. The rack of lamb was perfectly prepared and restaurant quality. I was able to get an uninterrupted 8 hours of sleep on my 14 hour flight and woke-up well rested upon my arrival in New York. I highly recommend EVA.

✅ Verified Review | This airline hardly feeds their customers. After the first meal about an hour into a 13 hour flight nothing else was offered. I was starving until 10 hours later. Flight attendants was nowhere to be found. I’m looking at alternatives airlines for my next flight that are not stingy with the food service.

✅ Verified Review | EVA business class seats on regional flights are 2x2x2 per row. It was an inconvenience while I was taking a window seat. I had to climb over my neighbour to move out of my seat. I felt less privacy than the Boeing 777 aircraft.

✅ Verified Review | New York to Bangkok via Taipei. Great airline experience. The economy seats were a good size in the 3-3-3 configuration on a Boeing 777 with good entertainment options on the IFE unit. Food was solid and the staff was great. Would fly again; top choice for heading to most Asian countries via Taiwan.

✅ Verified Review | Ho Chi Minh to Seattle via Taipei. This ground crew went above and beyond to help me in Ho Chi Minh City. My hopper flight was delayed due to thunderstorms and tardiness. I called the ticket counter from Nha Trang, VN and they checked me in and let me know I could still board if within 40 minutes of my flight. My flight (another airline) landed at 0102. We were scheduled to leave at 0150. When I ran up to the ticket counter, I had already been checked in and tickets printed and waiting for me. I had ditched my bag just to make my international flight. They offered to retrieve it out of the domestic terminal. They were very kind and went way above and beyond what was ever expected of them. It was because of the ground crew staff in Ho Chi Minh city that I made my flight with bag in hand that I never dreamed of making. Thank you ground staff.

✅ Verified Review | Taipei to Hong Kong. The plane is quite new. Although the seat looks thin, it is actually quite comfortable. There are plenty of legroom as well. No personal IFE, no socket but this only a 90 minutes flight. The meal was a sandwich that feels very cheap. The crew is quite friendly and blanket is available upon request.

✅ Verified Review | Hong Kong to Taipei. The A321 is a quite a new aircraft. The economy class seat is very spacious, much more spacious then expected, plenty of legroom. The seat is thin but comfortable. The only drawback is lacking of IFE. The only entertainment is a small monitor showing an unknown television programme, but the journey is only around 90 minutes long, so the lack of IFE is not a problem. Meal is included but is very simple, just a small pack of biscuit and a cold pie. It is not attractive at all. Note that this flight parks at a remote slot, so you need to take a bus to get on board, not great.

✅ Verified Review | I was on vacation and flew back to Toronto with EVA, the service at SGN was great. Onboard the SGN-TPE flight was very comfortable and the IFE was excellent, although I wish they had more K-Pop selections. The lavatories were very clean and the flight attendants were very kind. Connecting to Toronto in Taipei was very easy, connecting was just a few steps away from the gate. The TPE-YYZ flight was as comfortable as the first, and sleeping in economy on EVA is quite fine. The food on both flights was excellent. Overall, flying with EVA is great. I often fly EVA Air when going to SGN because the fares are cheap and the service is excellent.

✅ Verified Review | This was my first time flying with EVA flying from New York JFK to Hong Kong via Taipei. Everyone whom I asked about EVA had good things to say about it. Its service was very good. Its meals ranged from good to mediocre. (The mediocre meal was served on the Taipei-Hong Kong leg that lasted under two hours, so one could say that a complimentary meal on a short haul flight was better than nothing or even generous). IFE on the New York-Taipei leg was adequate, although I'd have liked to see more recent movies. My seat, however, could have been less uncomfortable had it been able to recline more.

✅ Verified Review | Hong Kong to Los Angeles via Taipei. The cabin crew members on both segments were very attentive and funny. The seat was very comfortable, especially when turn-down service was provided and an additional cushion was applied to the seat itself. The catering experience was an excellent one. I booked special meal for my TPE-LAX segment and the taste of it was awesome. Despite the fact that EVA Air indicates that Royal Laurel Class is a business class product. The overall experience was a first-class quality experience.

✅ Verified Review | Vancouver to Ho Chi Minh City via Taipei. I found the leg room in Economy class more cramped than the other long distance carriers that we have flown. The Vancouver to Taipei return legs were both overnight and we got served twice with meals (which were at least 7 hours apart), no snacks or beverages in between. My daughter missed her first meal and when she woke up all they could offer were crackers. I noticed that most of the raving reviews are from business class or at least elite economy. I guess you will have to pay more to get the better service. Also paid $11 USD for one hour of wifi because I needed to send an urgent email and the wifi was very slow.

✅ Verified Review | My mom and I recently flew from Taipei to Los Angeles with EVA Air, on Tuesday, August 15th 2017. Flight BR12. Boarding at 19:20. During this flight, everything was impeccable, food was delicious, and the flight attendants were very friendly. However, the one thing that stuck out to me the most was, while my mom and I were going through security, she accidentally left her camera bag at security, and did not realize she left it until we were boarding the plane. We decided to go back to the restaurant we ate at, to see if it was there, and it wasn't. So, we decided to just leave the bag and board our plane, since we were already late. While sprinting to our gate to make it in time, she asked some flight attendants to see if they could help her find it and deliver it to LA, where we would land. And they called back to security, and helped us track our bag, and even had the plane wait 7 minutes. Thank you for helping us track our bag, and for being extremely patient with us.

✅ Verified Review | Hong Kong to Vienna return via Taipei in June 2017. EVA Air is probably the best Asian airline I've ever flown. Their ground service in Hong Kong and Vienna were impeccable. It was no hassle to check-in my slightly overweight backpack from Vienna to Taipei (I had a one day layover) instead of tagging it all the way to Hong Kong. Also, they know how to handle delays well - my outbound flight from Hong Kong to Taipei was delayed due to bad weather but the EVA Air staff were able to handle the situation by providing refreshments before boarding. Service on board is probably on par with that of a 5-star restaurant or hotel on the ground. No complaints, lots of smiles on the faces of the crew, great attention and care, and a very friendly attitude to the passengers. The food on board all my flights was delicious and I really appreciate their regular hot coffee/tea service on the long-haul sectors of my ticket. Decent movie selection on board as well, and the seats on the 777s were really comfortable for the transcontinental flights. If you're hungry, you can grab a snack from the counter at galleys or ask the cabin crew for help. WiFi was a bit expensive though so I didn't purchase any of their plans. All in all EVA Air was definitely great value for money considering the price I paid for my ticket. Can't wait to fly them again soon!

✅ Verified Review | Shanghai to San Francisco via Taipei. I generally have a very positive feedback from EVA air flight. I originally purchased an Economy ticket PVG-TPE-SFO and return but due to overbooking and my status with another StarAlliance airline I was twice upgraded to Premium Economy on the short leg between Shanghai and Taipeh. On my way to San Francisco the seats in economy class are small as they configure 10 abreast on the B777 for that flight. The legroom was though good enough for me catching some sleep on the outward journey. On the way back I managed to upgrade to EVA business class via award points and I got a fairly good deal for doing so. The service on that leg was very attentive. The seat was excellent and I managed to get a good sleep on the return flight so I arrived fresh and agile back in Shanghai.

✅ Verified Review | Houston to Cebu via Taipei. I would like to commend staff for excellent customer service from the time I check-in until I am seated, all the crew are very helpful, friendly, respectful. This is my second time to fly with EVA Air and I will continue to fly thru this airline . My family and friends experienced the same excellent customer service too.

✅ Verified Review | Toronto to Hong Kong via Taipei with my family of four. The business lounge was under renovation so we were served at a temporary lounge which was not any impressive. But as soon as we board, the services and the smiling faces of the attendants made up for the bad lounges. Our seats were in the middle with the 1x2x1 arrangement so none of us has window seats which would be what I will travel in the future. We were handed a small Rimova amenity kit full of things that we would need on the air. Pyjamas given to each passenger and it was very comfortable. Dinner was excellent with very good French wine. Snacks choices were instant noodles, Singapore noodles or hamburger. I have scrambled eggs for breakfast. The washroom was clean after every use. I love their facial mist. Flight attendants checked me out constantly. A nice touch was they offer to make the bed for us. They use some kind of quilt sheet to make it more comfortable to sleep. the headset provided was a very good quality one. It was good to wear for a long time. I will fly Eva in a heart beat. Both legs were perfectly on time. I was also impressed with check in area. It was fast and efficient. During connection, we used the lounge by Eva Air, and was able to use the shower and it was equipped with all the necessary toiletries.

✅ Verified Review | Bangkok to London. What a revelation this airline was on my trip last week! Having used British Airways and Thai Airways for my flights to UK and back, I was persuaded by my travel agent to try EVA business class, and I will be back. Fabulous lounge at BKK airport that is so much better than Thai Airways offers. Boeing 777 seats in 1x2x1 layout and very comfortable - better than the others. Food was really nice, fabulous pork dish that was memorable. Crew service was impeccable and I now understand why this is a 5 star airline. Great airline, great service.

✅ Verified Review | Amsterdam to Manila via Bangkok / Taipei. My first trip outside the Philippines was memorable and awesome due to the extreme comfort I received from using EVA Air as my airline. The food was remarkable for my pre-order meals. The in-flight entertainment is up to date and it allowed to catch up on the movies that I missed in cinemas. The crew, both on the ground and in flight are attentive to the needs of the passengers. I am quite fascinated that the check-in crew because they also ensured that I would not encounter any conflict during my return flight by inspecting if my visa is valid and counterchecked it with management and immigration. It was a smooth trip, even if I had long transits in Bangkok and Taipei, which allowed me to have additional trips. EVA Air is indeed a 5 star airline. I can't wait to find another good deal for my trip to London this coming August.

✅ Verified Review | Taipei Taoyuan airport has Hello Kitty e-check in counter, it's very cute. A delay for more than one hour, ground staff offers cookies and drinks (apple juice or water). Boeing 777-300 seats are comfortable for Premium Economy class. The flight is very short but offers a cake and cup of tea/coffee. Eva Air is worth 5 star rating.

✅ Verified Review | Vancouver to Taipei. EVA's excellent service starts at check-in. At 4 hours prior to departure there was a huge mob of people with tons of luggage already lined up. Hoping to get an exit row seat, I asked the agent at the beginning of the line about this possibility. He asked me if I had checked in on-line yet. I said that I tried but I wasn't successful. He asked me to try again, and then head directly to the online check-in bag drop to change the seat. This worked exactly as promised! At the gate area, EVA had free coffee & tea ready for those who wanted it. They boarded a full 747-400 30 minutes prior to departure. The young female flight attendants were very friendly. EVA's seats are really comfortable. The food is excellent. They had fish curry with steamed rice and hot rolls. I actually slept on this plane which is a rarity. The plane's washrooms were very clean and had Escents products. The breakfast was really good too. Highly recommended. Made a 12 hour flight seem half that!

✅ Verified Review | Amsterdam to Bangkok return in June 2017 with EVA Air. Both were really great flights. In my opinion it's one of the best airlines for flying long haul in economy with plenty of legroom, 9 abreast in economy, foolproof IFE and good, professional and reliable service on the ground and in the air.

✅ Verified Review | Before this trip from San Francisco to Cebu via Taipei, the last time my wife and I took EVA Air was in the early 1990's. I must say the airline has improved quite a bit from then. Cabin crew are very meticulous in providing good service to passengers. Inflight entertainment was ok although I wish there are more movie selections especially hollywood released films. Toilets are fine and are checked often by the cabin crews. Wifi connection is very poor and I was not able to connect even though my credit card was charged for the connection. Seats are ok too although for someone tall like me leg room is not as comfortable however I asked the flight attendant if I can be moved to the door exit seats which was empty at that time and she was fine with me doing that. Overall I am pleased with this flight experience.

✅ Verified Review | This was a rather pleasant flight from Los Angeles to Taipei on EVA Air. The service on EVA Air is always amazing, and this flight was no exception. The flight attendants were all friendly and attentive. The entertainment was pretty normal for a long haul. The seats were okay and the aircraft was very clean. We were on a new Boeing 777-300ER so it was super clean. The first meal was good, but the second meal tasted awful. (EVA air's catering is its weak spot). Overall, this was a pleasant experience and I will fly with EVA Air again.

✅ Verified Review | Toronto to Bangkok via Taipei. The Toronto to Taipei flight was superb; super clean aircraft, pleasant and attentive FAs, good and tasty food, always clean bathrooms. Taipei to Bangkok leg had no Premium Economy and was less pleasant. The aircraft was older too, and not the cleanest and the plane crowded. Otherwise it was ok. Bangkok to Taipei on return was similar to Taipei to Bangkok but I was annoyed that the pre-booked Economy window seat had been given to someone else and I was put in a seat in the dreaded centre area (2-4-2 configuration). The Taipei to Toronto flight was very good but it was crowded in Elite Class so was less pleasant than Toronto to Taipei. This is a good airline overall and I will definitely choose EVA Air again.

✅ Verified Review | Taipei Songshan to Tokyo Haneda on board A330 Hello Kitty livery. Cute interior and music. Even toilet papers are Hello Kitty-related. Delicious in-flight fruit meal (requested beforehand). Cabin super clean with well-behaved passengers. All in all, a very pleasant economy class experience.

❎ Unverified | Los Angeles to Bangkok via Taipei. I couldn't have been happier with EVA Air! We booked through a tour company, I had never heard of EVA air before this trip. The food was fantastic! The flight attendants were consistently hustling up and down the aircraft. Their English was outstanding. The plane was clean, the seats were comfortable. I will definitely be flying with EVA Air again.

✅ Verified Review | Singapore to Taipei. The flight was in good condition. Flight attendants were generally attentive although more smile will be good. The one who attended to me was not that friendly. Flight entertainment was limited. Food was okay although I expected more. Generally quite a decent flight both ways. Leg room is quite standard. Toilets are clean. Inflight Wifi is not free.

✅ Verified Review | Singapore to Taipei. Fantastic Airline. Clean aircraft, comfortable seats, nice touch with Hello Kitty theme, service was impeccable with professional attitude always with a smile. They use the Singapore Airlines lounges in Singapore which are great. Food quality and presentation is excellent.

✅ Verified Review | New York JFK to Kuala Lumpur via Taipei. Well deserved qualification. The staff, the aircraft, the quality and presentation of food and beverages really make this airline a 5 star. The lounge in Taipei is a great complement. The staff training is excellent, they are always willing to serve with a smile.

✅ Verified Review | New York to Taipei. There were no major problems, but one stewardesses was a bit snippy with me, telling me to fasten my seatbelt when it was fastened and bring my seat forward. No apology when I corrected her. The food was mediocre. The stewardess English was not very good and I had difficulty understanding when they spoke to me. Overall, the flight was a good experience given the length of the trip.

✅ Verified Review | Ho Chi MInh City to Brisbane via Taipei. Check in slow, lounge okay in SGN. Flight to Taipei was better than the one to Brisbane. Food was OK wine very good, crew attentive. Fully flat beds but didn't use them on this afternoon flight. Infinity lounge at TPE was very crowded and adequate re offerings but nothing special. Brisbane flight overnight and not flat beds so sleep was not wonderful. Crew again top notch, food bland and in large quantities, wine list the same as earlier flight. Asked for champagne with breakfast they had run out and was offered a white wine which I declined. Bags off very fast only waited two minutes at the carousel. Very dedicated crew made both flights comfortable however food was hit and miss.

✅ Verified Review | On my first flight from Manila to Taipei the agent at the counter in Manila was kind enough to upgrade me to premium economy at no cost. During my second flight from Manila to New York JFK I was in the regular economy cabin. Being this my first experience with EVA I was not sure what to expect but I booked because their 5 star rating here. During my first flight (Manila to Taipei - 2hrs) I received a hot meal (rice, meat, and vegetables), fresh fruit, a hot roll with butter, cake, wine, juice and water. No US carrier provides a meal like that on a two hour flight unless you are in business class or above. During my second flight (Manila to NYC - 14hrs) I received two hot meals (rice, meat, shrimp, vegetables, and pasta) fresh fruit, hot rolls with butter, dessert, wine, juice, water, snacks and 2 ham and cheese sandwiches. That is what I chose from the menu that we had in economy. Yes they hand you a menu with multiple choices and it's also displayed on the interactive screen you have in front of you. Their interactive entertainment choices are decent however for the 14 hour flight a more ample selection of movies would have been nice. The bathrooms in the economy cabin were equipped with amenities like you find in the business cabin bathrooms. Soap, lotion, body mist, facial mist, toothbrush, and sleeping masks were available in the bathrooms. On your chair you found a very nice and comfortable pillow with a blanket plus over the headphones. Next time I fly EVA I will book the premium economy cabin because the seat is extremely comfortable, double patted and a bit wider. (I'm 180lbs. 5'9") plus they separate the cabin with curtains giving you the feeling of a less crowded space. The seat in the regular economy cabin was comfortable however any seat that you spend 14 hours on at some point will become uncomfortable and I found myself having to stand multiple times during the flight. I had an aisle seat. My only observation as constructive feedback would be that even though everyone onboard smiled, happiness must appear to be genuine and that genuine feeling was not properly transmitted by the flight attendants. On the other hand I must say that they worked extremely fast, efficiently, and professional. I flew the Boeing 777-300ER for both flights and I have to say that it was not as quiet as the Boeing 787 and both planes while clean had signs of wear and tear. I definitely recommend EVA Air over any US based airline for the economy traveler.

✅ Verified Review | Brisbane to Ho Chi Minh City via Taipei. Crew members on both flights were really wonderful, responsive, genuine, good humored and always present in the cabin. We were last to check in so straight to the gate. Once on board felt as if all passengers were treated as special. Food was OK, wine was like first class including La Grande Dame 2006 Champagne. Cabin was old, seats did not go to full bed thus sleep was a little fraught. Transit in TPE brief, went to the lounge for half a drink, the Infinity Lounge looked more like a nightclub, didn't eat anything there seemed to be good variety of food but only wine was a single bottle of red. Next flight seemed to be delayed by connecting passengers, this wasn't explained however also very pleasant despite being "Business" rather that "Royal Laurel". Large quantity of food for such a short flight, again OK but had repeated ingredients so lacked variety - most simply looked reheated and lacked finesse. Arrived about 30 minutes late in SGN but bags off very fast. Given the high standards of service I was really happy with EVA Air and despite the mediocre culinary offerings and dated planes I thought the staff were pretty much as good as any in the sky.

✅ Verified Review | Taipei to New York JFK with EVA Air. Check-in was easy and the plane left on time. The flight attendants gave us a warm welcome: spotlessly clean plane, comfortable seating, complimentary pillows and blankets. We left on time. I ordered Asian vegetarian meals and they were all very good. Abundant entertainment options. The flight attendants came by often offering water and juice. We arrived early at JFK. Overall, an excellent experience.

❎ Unverified | Paris to Taipei. Excellent experience on this first EVA Air flight. Nice ground service, fast and efficient. Access to Star Alliance lounge in Paris, which is nice, cosy and with fine food and beverages. Priority boarding quick. In flight experience was great, starting with a top quality service from attendants. Seat is confortable. Mattress and pajamas are nice touches. Toiletries bag one of the best I ever had. Entertainment could have a larger and better selection of movies. Food excellent, wines good. A remarkable service quality overall that makes me looking forward to my next EVA Air trip. Also fly return, with same if not better experience, so consistency another plus from EVA Air.

✅ Verified Review | Taipei to Manila. From check-in to deplaning everything was super smooth. Taipei airport is very functional and well designed, ground staff is both impeccably polite and most diligent, also excellent, fast boarding procedure. Plane very new and clean, featuring warm, welcoming design and comfortable seats. Good was excellent for economy and the flight duration (limited drink selection though), crew through the roof in terms of kindness and will to make the passenger feel taken care of. So glad to see there are still actual airlines doing business out there. Anytime again, for sure. Keep it up!

✅ Verified Review | Flew EVA Air from Heathrow to Bangkok. Fantastic. Departed on time, they were organised with boarding etc. Plenty of legroom (in economy), pillows and blankets, friendly cabin crew. Free eye masks, toothbrushes and toothpaste in the loo which was a nice surprise as well. Food was nice with a choice of options. Will definitely fly with EVA again.

❎ Unverified | We travel to Bangkok frequently and wherever possible try and use Eva Air's premium economy service. Usually it is available at very competitive rates. My wife and I returned form Bangkok to London last Monday, 20th March and, for the price charged, it is difficult to see how the service could be improved. The seating was the older premium economy version which seems much more comfortable than the newer version which does not provide sufficient support for the thigh area. The food was economy standard but was served quickly and efficiently and was of good quality. The drinks service was also good with a reasonable selection of soft and alcoholic options available. Bottles of water were provided and the cabin crew frequently came through the cabin offering refills. The lavatories were kept clean and provided a small but welcome range of toiletries such as ear plugs and toothbrushes. Above all, the cabin crew, who were mainly Thai, were helpful and charming and gave the impression they were pleased to help ones journey comfortable. The flight was on time and we have found that normally to be the case with this EVA Air route It is always easy to pick holes in a particular product or service but the value for money this airline offers is exceptional. They deserve their high Skytrax rating.

❎ Unverified | I traveled from London Heathrow to Bangkok return with EVA Air. This is the first time we have traveled with EVA Air in premium economy. I have to say they are one of the best airlines we have used - way better than British Airways. From check in everything was smooth. In flight entertainment, seat comfort, food and cleanliness are very good. Flight crew extremely proficient and friendly and nothing was too much for them. I did not use wifi on the flight so unable to give a view. Thank you EVA Air

✅ Verified Review | Los Angeles to Taipei. I fly on EVA Air quite frequently. The level of service has always been good and consistent, the aircrafts have always been clean and comfortable, and it's ground staff are usually helpful and courteous, most of the time. At LAX, I am not sure if they outsourced the check in counter service to someone else (they wear different colours and type of uniform from the regular green EVA Air uniform), but the level and quality of service have been inconsistent, ranging from very friendly and personal, to the occasional rude. For service in the air, the aircaraft is good and clean, everything without problems, but the amenities and decor are outdated and would help with some updates. The worst part about flying with EVA, which was reaffirmed by this flight, is its food service. It is bland, it is boring.

✅ Verified Review | Bangkok to New York via Taipei. This was my first time traveling to Asia or using an Asian airline. This was by far one of the best airlines I've ever flown. The aircraft were so clean, and the hospitality on the flight was amazing. We had two meals, 3 snacks and endless beverages. The seats in economy weren't the most spacious I've had but it was perfect for me, and the seats are comfortable and the touch screen tv is great for a 16 hour flight. I will be flying with them again for sure.

✅ Verified Review | Flew from London Heathrow to Bangkok Suvarnabhumi on 24th February 2017. The flight times of EVA air meant I could depart on a Friday night so this was preferred over other direct flights to Bangkok. The flying experience in Economy was excellent, the seats were very comfortable and the armrest went all the way up. Excellent IFE, large clear screens, the latest release movie selections were some which are currently at screening at the cinema. Food was of a very high quality. The staff were extremely helpful. Although no amenity kit was provided, in the washrooms there were plentiful toothbrush packs, ear plugs and eye shades for the passengers to pick as they pleased. I genuinely have nothing negative to say from the flying experience and look forward to my next opportunity to fly with EVA air.

✅ Verified Review | Toronto to Taipei with EVA Air. The comfort of the Business Class cabin and quality of onboard service made this very long flight (15 hours) acceptable and pleasant. The lie-flat seats are very comfortable, pillow, mattress and pajama are supplied so that a good sleep is possible. Another advantage is that the cabin is divided in two smaller sections, thus limiting circulation and noise. Excellent, attentive service and good food (an exception: I chose the steak which was overcooked and tasteless) for dinner and breakfast. Acceptable selection of wines for dinner. I did not use the entertainment system except for the flight information, maps section which I found interesting and precise. My complaint is the loud, looping music playing before takeoff should be avoided. Concluding, an excellent airline which I would recommend.

✅ Verified Review | New York JFK to Taipei with EVA Air. A great experience for me. Food was excellent, seats are wide, comfortable enough to stretch my legs, FA is very friendly and very attentive, English speaking. Cocktail drink was excellent. Toilet is very clean. I will fly to this airline again. Always on time.

✅ Verified Review | Bangkok to London Heathrow. EVA Air is undoubtedly an efficient and well run operation, with pleasant staff at the check-in at BKK through to a tad less pleasant flight attendants. Leg room and seats were more spacious than the average Economy class, though it does look a bit dated. Food was disappointing, though not especially bad. The selection of movies was very mediocre for long haul. Despite everything being perfectly reasonable about the flight, it was one of those horrible flying experiences that left me grasping for sanity. Not really the flight attendants fault, but some particularly poor parenting to the rear of me, saw a toddler terrorize the entire flight by screaming and/or running around the cabin. This was book ended by a newly born infant adding to the cacophony at the front. It really is time to have the option that some airlines offer for long haul, such as Malaysia Airlines, of child free zones, or at very least some kind of quiet zone (or even a family only zone).

✅ Verified Review | Manila to San Francisco via Taipei. This is the second time I have flown EVA Air from the US to Manila and back. As a disabled passenger I found the airline to be extremely caring in their handling of my needs from checkin to deplane. The flight crew were all very helpful in my care during the flight and the aircraft was clean quiet and on time.

✅ Verified Review | What excellent flights from New York to Taipei return. I flew out on Christmas Day 2016 and returned on 13 January 2017. This was the first time we took EVA Air and tried out their Elite Class (premium economy). I used to take either premium economy or business with Cathay Pacific. As I was not happy with the service of CX I decided to try EVA Air which received good reviews and offered cheaper tickets. I am so glad I did! The planes were new, which made a lot of difference for air quality on a long-haul flight. The seats were much more comfortable than that of Cathay Pacific Premium Economy. They were wider and could lean back much more. There were plenty of flight attendents who responded to requests promptly and always with a smile. They also kept the toilets clean and well-supplied throughout the long flight. The food choice was excellent, and meals were tasty. The service was top-notch. All attendants were polite and attentive. I had a slight stomach problem when flying back. The nice attendant noticed that I skipped meals. She cared enough to ask me if I was feeling better and would I like a sandwich to bring home. This is the kind of service that wins hearts. Bravo EVA Air.

✅ Verified Review | Kuala Lumpur to Toronto via Taipei. I am an EVA Air convert. Seating is comfortable and the service is great. There was a stop overnight stay in Taipei and we were looked after as soon as we arrived. They quickly took us to the airport hotel. As it was a stop for about 24 hours, a day tour was offered but we took the bus to Taipei to see the famous 101 building. Savoured the local delights and bused back to the airport. The airport hotel has good selection for breakfast. Overall it was a great experience and we would definitely fly EVA when we next travel to the east.

✅ Verified Review | Taipei to Seattle return in Premium Laurel (business class) on a soon-to-be-retired Boeing 747. Business class seats are not as good or private as those found in the 777s. Thoughtful, proactive staff made up for it, as did the food. The biggest drawback was the lounge used in Seattle. They use the British Airways lounge, which was a disappointment. The only food available was instant noodles or some sorry-looking sandwiches. The attendant who was supposed to be serving drinks to lounge guests was busy having a rest in the first class portion of the lounge.

✅ Verified Review | Chicago ORD to Taipei. My flight to on EVA Air started off well. The staff at check-in were welcoming and helpful. After I went through TSA I realized I had left my cell phone at the counter, and I frantically ran back to the check-in counter and the check-in staff held it for me. I believe ORD to TPE is a new route and the EVA gate staff still has a few things to work out, boarding was a bit chaotic, even though they called by zones, several people pushed past those of us lined up by zone. On the plane, it was a mostly good 15 hour trip. I believe EVA has improved its catering because both my meal choices were terrific — the chicken with rice dinner was delicious and the morning breakfast scrambled eggs and bacon was amazing — it seems to be tough for any airline to do eggs well, but EVA got it right. A plus is that we were served with silverware and that elevated the experience. Unfortunately, throughout the 15 hours the cabin was just too warm. I asked the passenger seated at the aisle near me if he felt warm and he agreed it was hot (and he was wearing shorts). I asked the FA if she was able to lower the temperature a bit, and 20 minutes later, it was not as warm, but the temperature in the cabin never approached comfortable and I could not sleep during the flight. The odd part is I walked back through the Economy section a few times during the flight to stretch my legs and those cabins were so much cooler and almost everyone was asleep. The FA for my section seemed a bit distracted and forgot to bring my drink order even after the person next to me was served drink orders twice. Overall, I feel like this flight experience with the chaotic boarding, and the inconsistent service onboard fell just short of EVA’s usual high standards.

✅ Verified Review | Bangkok to London in business class and a truly excellent flight. The EVA lounge at BKK airport is fabulous and far, far better than anything Thai Airways offer at this airport (their home airport!). Staff friendly, food great and really nice lounge design and décor. Boarding was quick, cabin staff very friendly and efficient throughout the flight and lived up to 5 star expectations. Lunch served shortly after departure and a light meal before arrival into London, food standards and meal presentation were very good. Definitely choose EVA again on this route as they exceed anything that BA or Thai offer.

✅ Verified Review | Bangkok to London. Following a disappointed outward trip on EVA Air Elite class (Premium economy), I was pleasantly surprised by the return journey. Check in at Bangkok airport was easy and quick - EVA occupied the whole R row and there was no queue. Boarding 10 minutes behind schedule but it was well organised as they called passengers by zone. The flight itself was around 85% full in Elite class. There was a bottle of water on the seat as well as ear phone and amenity pack and slippers - a typical EVA standard for Elite class. Menu was distributed after boarding. The two cabin crew in charge of the Elite class were probably the most professional crew I've encountered. They were friendly, smiley, efficient and enthusiastic. The Thai and Taiwanese Crew worked well as a team. I even think the service was one step above my favorite SQ. And on this particular flight the deck announcement from the pilot was professional and clear (which is always an issue with EVA). We landed at Heathrow on time. A great flight with EVA overall.

✅ Verified Review | Flew EVA Air from London to Bangkok on Elite class. This is not my first time using EVA as they are my preferred choice when flying to BKK or Taipei. The online booking is pretty straight forward but I wish they allow passengers to edit their profile and input passport information prior to check in. I checked in online 24 hours before departure and dropped my luggage at Heathrow. There is never a queue for Elite class passengers which is a plus. Boarding was on time. The plane was 8 years old and has just been refurbished - new seats for Elite class as well as new entertainment system. Personally I think the entertainment system is decent - the screen is large with good resolution, but the programme is limited, and the flight map is not interactive. I prefer the old seat as it felt more comfortable. However the advantage of the new seat is that the chunky entertainment box has now been removed. They have upgraded the amenity pack but it was just the packing that is changed. Service on this flight was the biggest disappointment. The crew serving my area did not smile once - not a typical EVA standard. Food and wine were ok although I sensed some cost cutting this time. The flight was pretty smooth and we landed on time.

✅ Verified Review | London to Taipei via Bangkok with EVA Air. I have mixed feelings about this trip; I cannot fault the actual flight itself, because it was genuinely wonderful, but there were some issues with all other parts of the trip. During booking, for example: I only realised that there would be a stopover in Bangkok after I'd paid for the ticket (the flight was advertised as 'direct to Taipei' with no mention of the fact that there would be a 40 min technical stop). Technically correct, yes, but I wish the EVA Air website had made it clearer during booking. It was also very difficult to find out whether or not we would need to change plane. Boarding at Heathrow: my first time at Terminal 2, it seemed rather hectic. I have the EVA Air app on my phone and had my boarding pass on there, but 3 hours before going to the airport, the QR code disappeared from the app, so I needed to do check-in again to obtain a paper boarding pass. No directions were given during the technical stop/transfer in Bangkok - I just followed a couple whom I heard speaking Chinese - needed to go through security again, but otherwise no problems, BKK airport was lovely, free WiFi. Final issue: I somehow managed to earn 0 miles on this trip, even though there was nothing particularly 'saver' about my booking (sometimes the inflexible, cheaper bookings are not given very many air miles, but even then 25% is the minimum I should have expected). The flight itself was lovely - comfortable seat in economy, the food was delicious (we were given a menu, and the alcohol selection was great), cabin crew incredibly polite and friendly, everything (even the bathrooms) very clean, in-flight WiFi (a bit expensive, but works well - it cut out for about 2-3 hours while we were flying over India, though), good entertainment system. I'd fly with them again, but I'm still upset about the mileage issue - this was my longest flight for a long time and I didn't realise I'd get nothing back for it at all.

✅ Verified Review | Taipei to Vancouver. I have been flying with EVA Air for over 20 years. As a highly satisfied and repeat customer, EVA Air is the airline of my choice whenever I travel between Vancouver and Taipei. Not only has EVA Air met my expectations, it has exceeded them. I have a trip to Taipei coming up in early 2017; I will be flying EVA Air. Again! EVA Air’s Skytrax-certified 5-Star status is well deserved.

✅ Verified Review | Taipei to Ho Chi Minh City. I had never heard of Eva Air (the national airline of Taiwan) but was very impressed - professional, knowledgeable staff and a good service. The aircraft, IFE and in-flight meal all good standard. The ticket sales staff were helpful and kind. I would fly with them again and recommend them.

✅ Verified Review | Singapore to Los Angeles via Taipei. This was my first trip Eva air and was told by travel agent it is better than Singapore and Lufthansa and it was true. The seating 1-2-1 is very spacious and comfortable. The toilets are great and the hostess were very supportive and took care of carryon bags and helped us. But they need better their english and when I was asked to pronounce my name to address me by name they giggle as if the name is funny.

✅ Verified Review | Manila to Taipei. Website and booking easy enough to navigate including seat selection. Prices were good and competitive for the route. I was pretty excited to fly EVA Air for the first time as I was hearing and reading about sparkling reviews for the airline, but maybe the excellence is applied only to their long haul product. Seat width and pitch were acceptable, but no personal TV screens and had to rely on drop down screens for this short, 2 hour flight. Flight crew were robotic with no warmth. Food was passable on the outbound but I did not eat anything on the return flight. As long as the price is right, I'll consider EVA Air.

✅ Verified Review | Singapore to Taipei. EVA Air's hard business class product is great. I love the reverse herringbone seat layout of 1-2-1 which means that my window seat was angled toward the windows so I could look out with getting a neck ache. The seat is fully flat, highly adjustable, and really enormously comfortable although the footwell area for fully flat is a tad confined and the seat itself is quite narrow. There is quite a lot of storage space but none of it very useful since one is not permitted to stow anything in it for take off and landing, and there is no floor level storage for the carry-on, unlike the Singapore Airlines business class product which allows me to put my quite big carry on in an alcove near my feet. The color scheme is very nice, and the whole finish is excellent. As for the soft product: not so much. The FAs were attentive but their English and Japanese language skills were really limited. They were not proactive when it came to service. I had ordered the main course online and since the appetizer looked great and tasted even better, was looking forward to it, in as much as one can look forward to airline food. When the FA brought my main, it was ghastly. I left my fork standing up in the mess, and you know, the FA came by to refill my wine several times and never once inquired about the main course which sat there the whole time. I could have asked her to take it away and bring something else, but I thought I'd see how long it went on. Nothing happened. After a while she came and took it away and replaced it with a dessert selection which was as good as the appetizer. In my experience on Singapore Airlines and ANA in business, the FA would notice the mess sitting there uneaten and do something about it without being asked. I'm flying with them again in a few days, so we shall see if the food is better, and if the FAs see service problems without being told and deal with them.

Pleasantly surprised - chose EVA over Thai for business trip - very low cost (about £450) but excellent on-time flights on a 777 with decent comfort in economy. Plenty of food and drink - almost too much - and very good service. It would have been nice to have had some more eastern style food though. Would have preferred to plug in my own earphones for the movies but had to use supplied ones. Some decent world cinema films among the Hollywood dross, including a Cannes award winner from Turkey. Only major gripe was 40 minute wait at Heathrow T2 for bag. It came much faster at Bangkok.

✅ Verified Review | Tokyo Narita to Taipei. First time flying Eva Air. I was skeptickal so this helped to have lower expectations. I never have felt attracted to the EVA Air image - it looks old, serious, not fresh, however I was surprised starting at the check in of the friendliness and professionalism of the staff. The flight was on time, the cabin was in good condition, individual entertainment system for a short light, 2 choices of hot meal in a decent size. Super professional and attentive cabin crew. The comfort of the seat was not bad. Shame those sad corporate colours otherwise a very good airline sure above the average.

✅ Verified Review | Flew EVA Air from Seoul to Kaohsiung. We took off heading to Kaohsiung in the middle of the recent typhoon. Halfway there they announced that the plane would be diverted to Taipei because Kaohsiung airport was closed. We descended into Taipei but the storm was so strong there that we couldn't land. The captain gave announcements to explain what was going on and we eventually flew halfway down the coast and landed smoothly in Taichung. In Taichung the ground staff were friendly and efficient in helping us transfer to buses to complete the journey and they provided some decent snacks and drinks. In terms of their normal service, the planes were modern and clean and the food and drinks on offer were good, except they only offered pork on the first flight, which I can't eat. It could be good if they offered a second option. The service was very good from start to finish. Overall I would definitely recommend this airline and wouldn't hesitate to fly with them again.

✅ Verified Review | Bangkok to London Heathrow. I was expecting more. The cabin staff were pleasant but disappeared for much of the flight, the inflight entertaiment system is easy to work but the selection of movies was quite limited. The seat lies flat but the area where your feet go is a bit too small and feels a bit cramped. I was disappointed with the level of cleanliness of the cabin. I will choose an alternative carrier next time.

✅ Verified Review | For the first time, my wife and I flew with EVA Air from Toronto to Manila via Taipei. Checking in at YVR, there was a long queue but I was relieved to find that there was a separate lane for Premium Economy passengers thus check in didn't take that long. The flight was fully booked, however, the staff who checked us in was able to arrange for my wife and I to be seated next to each other. The flight departed on time, and about and hour and a half later dinner was served. Having flown Premium Economy previously with fellow Star Alliance member carriers Air Canada and Turkish Airlines, I was expecting more from EVA or at least something similar to what AC and TK have. That EVA serves meals to its Premium Economy passengers using plastic utensils was a letdown to begin with. While the meals maybe considered satisfactory, drinks were served in child-sized plastic cups including the wine which for some may be somewhat unappealing. Overall the impression I got was that there was no real difference between Premium Economy and Economy except for the extra leg and shoulder space. Choice of movies wasn't that up to date.

✅ Verified Review | Vancouver to Taipei. I have flown EVA before and they are a great airline with excellent service. The service that is provided from the check in counter to airport destination is great. The comforts from amenity bag with pyjamas to the quality of food is excellent. The crew was attentive to needs and comfort. I was not sure how my ability to sleep would be on this flight given that the 747 does not have flatbed pods, however the seat reclines sufficiently and with enough adjustments to be comfortable enough for me to have slept 4 hours. I then took the connecting flight from TPE top BKK and again, on the 777 I could not have been more pleased again with EVA's service. This will be an experience to be repeated as soon as I am able. I appreciate their excellent service. I also appreciated being able to make meal selection online prior to check in.

London Heathrow to Bangkok. Superb value for money, excellent leg room, friendly service and clean modern plane. The only minor downsides I will mention are that drinks are limited, water, soft drinks and alcohol. The flight attendants come round at limited times and then you are only offered a small amount! My recollection of this flight was of being very dehydrated. Take bottled water on board with you. The in flight entertainment boxes are intrusive and on over half of the seats in economy you lose at least half of your leg room - so whilst they technically have great leg room, it depends on where you sit. Check the airlinequality seat plans and try and book a good seat in advance (if you can) - which leads me onto the online booking system which would not allow us to login (at any time) to select our seats and we ended up being allocated 15 rows apart, which was quite stressful. However when arriving at the airport, the ground staff were very helpful and allocated us the extra legroom exit row seats - so a win in the end. Overall a great value, good quality carrier, our only advice would be to take food and water with you for long haul flights.

Kansai to Denpasar via Taipei with EVA Air. The service was really excellent: excellent staff both on-ground and on-board, excellent food, excellent punctuality, seat very comfortable. However, not enough drink was served which left me thirsty, and I regret the absence of IFE on the smaller aircraft (A321).

✅ Verified Review | Toronto to Manila via Taipei. It was my first time taking EVA Air because I would always take Philippine Airlines to go to Manila. I was excited that this was going to be my best flight so far and it actually was. The food was amazing and the seat had a lot space and legroom. I was sitting at seat 56J by the way. The inflight entertainment system was the best part. It had a lot of new movies from 2012-2016. The restroom was clean too. The staff were really helpful and nice. I'm going back to Manila on Dec 2016 and I'm definitely taking EVA air!

✅ Verified Review | San Francisco to Taipei. Have been flying EVA twice a year from the US to Thailand for the last 4 years, normally elite class. This trip I was the second person to check in at SFO. I reserve my seat selection in advance, a side aisle seat. I checked in and headed to my flight without looking at my boarding pass. When I boarded the plane the stewardess pointed to the middle as my seat and to my surprise they had switched my seat and stuck me in the middle row. Was pretty livid but flight was full nothing to be done. Once I landed sent a message to EVA customer service, received a reply that they would investigate but a month and a half have gone by and no reply. Lesson learned, have to check boarding pass.

Flew EVA Air from Hong Kong to Taipei. Pleasantly surprised to be upgraded to business class, although the flight is only 90 minutes. Despite a 20 minute delay and the limited flight time, the flight staff did an excellent job to take care of the passengers. The seats were comfortable and the food and beverages were great. If I can get such upgrades on longer haul flights, that would be even better.

✅ Verified Review | I discovered EVA Air at the beginning of the year and yesterday flew with them to Bangkok for the third time. Service has been consistently excellent, on the ground and in the air. Living in Geneva, I have to transfer and Amsterdam, from where EVA flies three times a week, is a convenient connection. In brief: great value for money. Checking in in Amsterdam is a well-run operation, check in counters open three hours in advance. On-line check-in is easy and fast, and then it is just a matter of dropping the bag at the Royal Laurel counter. The Aspire lounge for EVA AIR passengers (shared with a number of airlines) is excellent - and now that renovation at Schiphol is progressing, also better accessible; however, it is quite a distance from the usual EVA Air Gate G5. Boarding is orderly, and after the preliminaries (champagne, amenity kit, cold towel) the plane took off on time. Inflight service is great - staff anticipate your needs, catering quality high level (including the option to choose your meal in advance - which I did, and I enjoyed a delicious lobster thermidor). Strikingly, all cabin staff is female, and they are well trained. Friendly, service oriented and confident. The staff regularly checks for passengers' needs. Flight captains provide useful information. With the great lay out of the cabin, I get a good nights sleep and arrived rested in Bangkok, 40 minutes ahead of schedule. Business class provides a full size toilet where you can easily change into the pyjamas provided.

✅ Verified Review | Flew with EVA 4 times in June both economy and Elite class. Always professional and kind service with quite good inflight food! Boeing 777 has a great leg rest for Premium Economy and I wish they had kept it for their new planes. Only disappointment is no PTV's on the brand new A321 to Cambodia and no wifi.

Toronto to Taipei with EVA Air. I went back to Taiwan for summer vacation with my family. Personally, I feel EVA Air is one of the best airlines in Asia. Flights from North America to Taiwan usually takes sometime between 12 to 15 hours. The seat in Premium Economy was pretty decent. I cannot say that it was the best ride because the seat cushions were quite hard. The food was good. Unfortunately, the journey wasn't that pleasant because other passengers were so loud but apart from the people, the flight was smooth and relaxing.

✅ Verified Review | London Heathrow to Bangkok with EVA Air. This airline was excellent. The ground staff were excellent and friendly at both airports. The inflight entertainment was more than adequate. The plane itself was immaculate - I can see why this airline has been voted the cleanest in the world. The flight all round as extremely enjoyable and it was an 11 hour flight. The food and beverage were spot on as well.

✅ Verified Review | I'd heard good reports of EVA Air business class and was pleasantly surprised that the reality exceeded my expectations. Flew from Hong Kong to Los Angeles via Taipei. Transit in TPE, both outbound and inbound were seamless. Exceptionally friendly and professional crew, very comfortable seat, great range of video and audio on the IFE and extremely good food and wine (I’d pre-ordered dinner on the long haul sectors and they were both near restaurant quality). The pyjamas and the Rimowa amenity kit were very nice touches. EVA are very good value for money for business class travel across the Pacific if you don’t mind the short stop in Taipei.

✅ Verified Review | Los Angeles to Tapei with EVA Air. Unusually for EVA our flight was 30 minutes late taking off and we arrived about 40 minutes late due to congestion at TPE. Ticketing and boarding at LAX was quick and efficient. The flight itself was fine and there was great AC throughout the flight. We noticed several new small amenities - a cool towel to refresh was offered, eye shades, tooth brush and ear plugs were available in the lavatory, which was maintained and fairly clean the entire 14 hour flight. EVA catering seems to be experimenting with the menu and offering updated menu items. I did not care for the tuna snack or the pasta meal, but the chicken roll and fruit tasted fresh. The FA ran out of the beef meal my husband requested by the time she served our row but she made sure he received his first choice for the second meal. We tried the melon and plum liqueur, both were sweet and bracing. Our FAs were kind and attentive, smiling and worked consistently to make the experience more comfortable throughout the flight. Overall, this was our best flight and I am tough to please.

Los Angeles to Singapore return via Taipei with EVA Air. The flight took off at 12:30 am, dinner service was abbreviated, which was fine. The cabin staff were all truly lovely and cared about our comfort. I preordered my meal online and was impressed with the service. The food was beautifully presented. As far as the complaints about the food, I would disagree. It's still plane food and I though everything was fine. The seat pod was very comfortable and felt very private. It took a little while to get myself organized in the space, since there was a lot of nooks and crannies in which to store your things. After playing with the many seat buttons, you are really able to put the seat in any position to get comfortable. The entertainment system was very good with the noise canceling headphones. There was an extensive selection of current movies of all genres. Mood lighting from pink to purple to twinkling stars help set the mood for sleep. I always used the forward bathroom for which there was never a wait. Bathrooms were immaculate any time I went in. I enjoyed the Rimowa kit, PJ's, and slippers. I was able to sleep a solid 5 hours and I'm sure I dozed from time to time as well. I loved seeing the plane travel route with the current time of LAX, duration left of the flight and time at destination. Arrived Taipei where I was really able to refresh in the lounge. A 2 hour layover and the a 4.5 hr trip to Singapore. I flew back with EVA Air on 5/12 from Shanghai to Taipei to LAX; Flights BR711, BR12. Another fabulous experience. I actually looked forward to the trip home. Best thing was I didn't experience jet lag either way! Totally amazing. Probably my only criticism would be the way the boarding process is handled. Although there are separate zones for business vs economy, I still felt it was pretty much a cattle call since everyone is lining up in their labeled zones. Felt a little like flying SouthWest. But I loved EVA Air! If you can possibly fly business class, go for it! It wasn't cheap but worth every dollar.

✅ Verified Review | Even though Taipei to Hong Kong is a vary short flight, the onboard service, was quite good. There was a full meal service, and if you checked-in on line, there is a broad range of alternative meals you can choose if you don't want to take your chances with the standard coach class meal. On the outbound flight I rolled the dice and ended up not eating the curried fish that was served. Today I pre-ordered a fruit plate that was quite satisfactory. The Boeing 777's that EVA uses on some of the TPE-HKG flight are configured in 3 classes: business, premium economy and economy. They only sell two classes, so if you reserve early enough, you can select a premium economy seat at no extra charge. Check in for Star Gold was friendly and efficient, and boarding was disciplined and orderly. There is a large selection of AVOD options, and the seat-back screens are large and clear. This was a pleasant flight experience.

✅ Verified Review | I recently travelled on EVA Air flight BR0106 'Hello Kitty Jet' between Taipei and Fukuoka. I have been looking forward to travelling on the Hello Kitty Jet for around four years and finally got the chance to board on 14th April 2016 at 08:10am along with my partner. Upon arrival at the airport, we were handed our boarding passes and my excitement began. Walking to the gate, we thought it was strange that the standard green EVA Air plane was waiting to be boarded, and not the Hello Kitty 'Love Apples' Jet as advertised. I made a query with two EVA Air staff members who informed me that the interior of the plane was Hello Kitty but the exterior was not, as they told me 'the airline choose to switch the jets sometimes'. As you can imagine, we were left disappointed and cheated as we had paid a lot of money to get the full Hello Kitty experience. There are many other airlines that travel this route that are much cheaper at much more convenient times. However, we had booked the Hello Kitty Jet specifically. Boarding the plane, we also noticed that the Hello Kitty interior was very limited and not what is advertised online that we had booked and expected to find. We merely experienced a pillow, seat cover, cutlery and a pack of playing cards. On the Hello Kitty Jet website, there is much more Hello Kitty branded interior advertised. If we had known the jet wouldn't be the same as advertised online then we wouldn't have booked it, due to the high price.

✅ Verified Review | Seat 5A in Royal Laurel Class with EVA Air flying from Bangkok to London Heathrow. The new lounge at BKK is excellent and it was not too long a walk to Gate D6 for the flight which was 20 mins late. Pushed back promptly at the revised time and was airborne around 40 mins behind scheduled departure time. I had booked my lunch online where there is a decent and wider selection of options and this worked well. I was asleep when service started but I was left to snooze but after stirring was approached and asked if I now wanted to dine. The cabin staff were quite superb throughout the flight, SQ levels. I struggle to find a better carrier on the LHR-BKK sector.

We travelled from Bangkok to Heathrow with EVA Air. We took off about an hour late - not great, but we've had worse. We found we had no inflight entertainment in our block of 3 seats. I ended up sitting in darkness for pretty much the whole trip as we had to draw the shutters shortly after taking off - in the middle of the afternoon. We were told to do this by one of the stewardess. The cabin crew did their best by trying to reset the inflight system but they had no success, but it was a long way to travel without entertainment. After getting back to the UK, I reported the problem to EVA and my wife and I were offered $50 compensation each, together with a form to sign. I appreciate EVA has no legal requirement to compensate us for such a dreadful service but their compensation offer was in the wrong currency for us - we use sterling and it was in the form of EVA tokens with a deadline of 1 year from issue. So it wasn't compensation at all. It was an offer to fly with EVA again in the next year for about £30 each less than we would otherwise have to pay - or nothing - so we rejected it. Their customer support is poor.

✅ Verified Review | Taipei to Istanbul with EVA Air. Check vin at TPE was a breeze. The checkin staff were welcoming, I was very promptly checked in and explained where the lounge is. The crew greeted me onboard and showed me to my seat, assisting with my luggage and stowing it away for me. I was offered a welcome drink, newspapers, pajama set, amenity kit, a beautiful and cute little Rimowa kit with Harnn toiletries, toothbrush and socks. There were also very comfortable slippers. The Business cabin is a 1-2-1 layout, and offers a fully lie-flat bed with great privacy and lots of personal space. There is a large touch-screen AVOD, noise-canceling headphones with hours of movies and audio selection. Shortly after take off came the hors-d'oeuvres, accompanied with a glass of Krug Grandcuvee (Eva is famous for offering good quality bubbly in Business Class). The beefnoodle soup with accompanying condiments, vegetables and scallop was exquisite, and a taste of Taiwan. Bottles of water were offered and left next to the galley. Also available throughout the flight were assorted fruits, snacks (biscuits, chocolates, nuts and dried fruits! I had a great sleep, the crew had told me about the possibility of making a bed if I wanted to sleep, but I did not do this. Shortly after I woke up, a flight attendant asked if I wanted a snack. I ordered a burger, which came with potato wedges. Breakfast was a full meal, and I had ordered traditional Taiwanese congee with a variety of side dishes. I also recommend their selection of Taiwanese oolong and teas. The washroom was very clean. The toiletries are Harnn. The crew were welcoming, warm and paid attention to detail. The only downside is that there is no wifi, but these appear to be gradually introduced into the long-haul fleet of Eva Air. Otherwise, a great flight experience by an attentive cabin crew, and a very smooth landing at my destination.

I've been a loyal EVA customer for about 5 years, travelling approx three times a year to Thailand from London in both economy and premium. Prices are good and the flight times are perfect on each leg. I'd still recommend EVA but feel the quality of service has dropped. The planes on this route are starting to look a little tired inside. Films and music could be better. The food is never great on EVA and you are made to feel like you are begging for alcoholic beverages. The main issue tho is the quality of some passengers, maybe down to recent competitive prices. Noisy and rude, talking all night and opening blinds during sleep hours. The stewardesses for some reason will never ask these disruptive passengers to be quiet or close the blinds, so we all suffer light in the cabin/lack of sleep. So I'm back on Thai Airways on the Monday nightflight for the first time in 5 years, let's see how they compare.

✅ Verified Review | Ground service was fine before the flight - I asked if it were possible for a seat change from middle to aisle and they were willing to help me do that. In the air service was with a smile and the flight attendants actually listen when you have a request. Flying out from LAX to TPE, the cabin was warm and on the return, this flight from TPE to LAX, was still too warm for my liking during the flight, just a few degrees lower would be great. The premium economy seats make the 12-15 hour flight a much better experience, there is room to move and power outlets at the seats. The big difference from economy to premium are the larger seats with more legroom, a small amenity kit, bottled water, a menu with more choices than economy, and earlier boarding time. One area EVA can improve is the meals/menu. I am not expecting 5 star cuisine, but there is room to grow in meal taste and variety. That said, I do not hesitate to recommend EVA to anyone flying from USA to Taiwan and we will fly them again.