EVA Air

✅ Trip Verified | Toronto to Taiwan. Unfortunately, they responded very poorly for their foreign customers during the strike. Not aware of the strike, I purchased the ticket just days before it and only had to find out about the strike in the media when I was in Taiwan. EVA made no attempt to communicate, besides a text that the flight was cancelled 2 days before departure, during the travel peak season of late June. Tried contacting the office and submitted refund request on their website. Received about 20% of what I originally paid for, in my credit card refund. The crews cannot speak English and they communicate poorly with their customers. I would not recommend it, especially if you are a foreigner. Very poor communication.

✅ Trip Verified | Chicago to Taipei. While EVA deserves its reputation as a top airline, my most recent experience with EVA was not my best. During my 6/2019 flight from ORD to TPE, I had to call for a Flight Attendant 3 times for a beverage before an attendant came over. The flight attendants just disappeared after the first meal, that often happens on USA airlines, but I have never experienced that on EVA before. Another note: the plane was just a bit too warm to sleep well. I have requested to lower the temp on other EVA flights and usually, FAs do lower it a bit, but this time, my fault, I just too dispirited to ask, and I will dress more lightly on the return. My TPE to ORD return trip this week was canceled due to the ongoing EVA flight attendant strike that began 6-20-19. After I received email notification my return flight was canceled, I waited in a queue overnight at TPE airport 10 hours trying to rebook, I was #1131 of 1375. I was grateful EVA kept the ticketing desk open all night for those of us who were waiting, however, the six EVA agents stationed in front of the queue doing nothing productive but chatting with each other could have been better utilized at the ticket desk assisting customers to find alternative flights and lessening the waiting time. After 10 hours of waiting, I was assisted and offered different options for my return flight to the US. The agents were mostly helpful but seemed annoyed when I refused their initial offer of return flights with no seat assignment or were a lesser booking class than my original ticket. In the end, EVA agents were able to rebook/reroute me on a return flight with one stop. I will likely continue to fly EVA routes when there is a choice, however, given my experience with EVA this time, when I next book a flight, I will look at all flights options instead of EVA first.

✅ Trip Verified | Tokyo to Toronto via Taipei. I must say this is one of the finest business class I had the pleasure to fly in. Flight attendants on both flights were excellent. Service quick and accommodating. Food was great. The flight attendants all had been extremely polite and always inquiring if they can be of assistance. The In Charge came around and introduces herself to all the business passengers. Plane was extremely clean on both flights. Washroom was obviously was continually cleaned during the flight. I would fly this airline again and would highly recommend EVA air.

✅ Trip Verified | Eva Air has one of the best airline lounges I have used. The quality of the food in their Infinity Lounge in Taoyuan Airport is excellent while the selection is wide. They even serve Haagen Dazs ice cream in their lounge. However, the A330 plane they used for the Taipei-Manila leg was old. The seat was hard and uncomfortable. Moreover, the food that they served on business class was the worst business class meal I've tasted. Eva Air's service may be good but the business class seats on this A330 and the food were bad.

✅ Trip Verified | San Francisco to Singapore via Taipei. Flying back from a holiday with my wife and a 3y/o daughter. Booked flights via an agency with a confirmed seat (all 3 of us seating next to each other). Expecting that the seats were all set, we were not able to see that the seats they had assigned are not seating next to each other. Upon sitting in the plane, a lady passenger said the seat is assigned to her, good thing she was okay swapping seat. Its just so disappointing that Eva Air knows that a single booking has been made and expecting to have all 3 of us seating next to each other (honest mistake, didnt bother to check the tickets for the seat numbers, expecting that they were all set since the booking made has assigned seats already) but then when you try asking for help from the San Francisco staff to check if we can have all seats together they say the flight is full and the tone is just not close to any customer service conversation. The flight was good, food was warm and delicious. I just found the cabin staff to be hurried and quite brusque.

✅ Trip Verified | Bangkok to London. Flight was delayed by 2 hrs on my outbound flight causing me to miss my connection, delayed by 40 mins on my return. I drank only around 450ml of fluid through the duration of each flight, I was suffering from dehydration by the time we reached Heathrow. I found the cabin staff to be hurried and quite brusque and impatient.

✅ Trip Verified | The flight was fine and I was very pleased with the outgoing flight cause we were served such delicious meals on board. Another passenger and I had discussed this on the waiting lounge for our connecting flight to Tokyo and how happy we were of the delicious meals we got served from Vancouver to Taipei. On the second leg of our flight to Tokyo, again we were served such delicious food. The other female passenger and I agreed again. Unfortunately, on my return to Canada on June 3, 2019, I was quite disappointed with the food. I left the rest untouched and the appetizer was awful plus the cake tasted like it's from a cheap bakery. Taipei to Vancouver, I picked the pork cutlet. It was terrible and I couldn't eat it. I asked the stewardess if Eva Air had changed catering service and she said she doesn't know. She told me she'll tell the supervisor but the supervisor never came to see me. It was so disappointing after I had been raving about how delicious the food was from Vancouver to Japan.

✅ Trip Verified | Bangkok to London on EVA Air's Boeing 777-300ER in Premium Economy. Check in has two dedicated lanes for Premium Economy, so check-in was a quick 5 minutes, the queue for normal economy was huge. On-board the seats have more legroom and recline more, IFE screens are a little bigger, however I found the Movie, TV, Music selection really limited and only watched one movie. No noise cancelling headphones. I found the food was low-grade. The most annoying aspect of the trip is for anyone sitting in the last two rows is the constant noise, light and smell from the toilets, and traffic from the economy section behind was constant. The 777-300ER is a noisy aircraft compared to the A380 and A350 I would normally choose to fly on.

✅ Trip Verified | Singapore to Vancouver via Taipei. Staff was very attentive and professional in service. Aircraft was clean and properly maintained with aisle access for every passenger. Food was nicely presented with good preparation as per my prerequisite. Comparable to world leader Singapore airline if not better.

✅ Trip Verified | Paris to Taipei. Fantastic experience in Economy Class. Very kind and professional cabin crew who make you comfortable and understand the challenges you face when traveling with very young children. Food was really good, entertainment system was top-notch. The seats were very comfortable and we didn't struggle to sleep during our 12hrs+ flight. Great wifi, not streaming fast but fast enough to browse the web. Arrived on time and luggage were delivered promptly in Taipei. One of the best airlines you can fly with.

✅ Trip Verified | Taipei to Bangkok. I think onboard catering is good. I'm flying with new aircraft version so the seat will be config 3-4-3 so the seat pitch is ok (32 inch) but seat width is to small. Cabin crew is good. Inflight entertainment is okay. EVA air is one of my favourite airlines.

✅ Trip Verified | Seattle to Ho Chi Minh City via Taipei in August 2018. The website is not user-friendly and it was very challenging to find information at the time we purchased tickets (May 2018). We didn’t see the info of extra charge for picking the seats while purchasing tickets. We only found out that we need to pay extra for standard seats after completing payment. We called customer service with hopes that our mistake would be forgivable by giving us seats without charges. We weren’t satisfied with the solution they provide that we have to wait till 48hrs before departing time to get a free seat or cancel the tickets.

✅ Trip Verified | New York to Bangkok via Taipei. Amazing! Great service and food. Staff was friendly and attentive. Beds were comfortable. Bathroom were clean. I would definitely use this airline again.

✅ Trip Verified | Seattle to Manila via Taipei. They made me move my luggage around so a carry on could weigh 2 kg less. They ruined my flight, experience, and I will never give them my money again. They have lost a customer.

Not Verified | San Francisco to Hanoi via Taipei. I'm glad I was able to check out EVA because Cathay disappointed me (review to follow). Check-in was pretty standard. It took a while because the person who checked us in was new. How did I know? Her name bar said "in training". The company decided it would be more fun to have passengers ask her how long she has been in training instead of her name. I think its funny and just a bit irritating when people queue up near the gate door when its not their time to board yet. They block the people whose row numbers have been called. That's not the airline's fault, though. Boarding an international flight seems easier than a domestic one. People move faster and get out of the aisle faster it seems. The flight attendants were super helpful with helping with bags. They were so proactive that there was no last minute struggle for bin space. We had some guy sitting in one of our seats and with a little help translating the ground staff was quick to find his correct seat. He was in the middle seat behind us and tried to take our window. Anyone would have tried to score a window seat in an empty row! The seats had lots of leg room. But I'm short so my opinion shouldn't count. One thing that's tough about being short though. Is sometimes I cant put my feet flat on the ground unless I scoot up in the seat. This made is a little hard to sleep. But I just reclined my seat and curled up on my side and did the best I could. I also had a face to face with my tray table. The food was hit or miss. My first meal was beef. I forget what the beef came with but the other items on the tray were fruit and a green vegetable I didn't like much. The beef was really good though! For breakfast the choices were congee or omelette. Since I'm sick of airplane omelettes. I chose the congee. It was really bland. I ate the yogurt and fruit and was happy. The flight attendants on our leg from SFO to TPE were all so so nice and it makes all the difference. From TPE to HAN it was a different story. Not that the flight attendants were mean but they definitely weren't as approachable as the first leg. It seemed like they just didn't enjoy what they were doing we had a chicken and rice dish for that leg and I really enjoyed it. There was no other option and I was expecting dry chicken but they surprised me. Overall I enjoyed my first experience with EVA very much. It wasn't the best I've ever had but its hard to fly for that many hours.

✅ Trip Verified | Taipei to Phnom Penh. I have flown EVA air many times and gained many reward points with the Infinity MileageLands. I received an email stating they would expire in April, so I booked a flight for March. It seemed good, as it only cost me to pay the airport taxes ($30), other than that the flight cost was covered by the points. Though I received a confirmation code, the bad news was that I was put on a waiting list. Customer service line is really difficult, nearly impossible to get a human on the line at their customer service number 1-800-695-1188. When I finally got a representative to explain what the waiting list meant, I was told, I may be taken off at any time, but probably be notified about up to 1 week leading up to the flight. I waited, but no notifications came. Finally 2 days before the flight, I contacted the Taiwan office and was told that the flight was sold out and I would not be able to get on the flight, or even buy a ticket for the flight. So, I was left without a flight option for that day. To get a refund of the $30 tax I paid, I would have to pay a $50 cancellation fee. Their loyalty program does not work or reward at all, only served to make things difficult, cause me to book an extremely higher priced and longer duration flight. I would not recommend EVA as their loyalty program does not treat it's customers well at all.

✅ Trip Verified | Bangkok to London in Premium Economy. Although the incoming flight from Taipei arrived slightly late we boarded on schedule. Seat configuration in Premium Economy is 2-4-2. My wife and I were seated in seats A and C, which gives good space. Cabin crew service was very polite although without the charm of some of the other Asian carriers. The meals served during the flights were good, we had the chicken and rice as the main course, which was tasty. Good selection of recent released films meant the 13 hour flight passed quickly. Although the flight had departed a few minutes late but because of the continuing avoidance of Pakistan Airspace we arrived in London around 25 minutes late. There was a quite a long delay for the luggage. When travelling this route in premium economy the choice is between BA and EVA, but until BA retires the near 20 year old cabins on this particular sector then EVA is the only real choice.

✅ Trip Verified | London Heathrow to Bangkok in Premium Economy. Check in at LHR T2 very quick and easy. Flight was about 20 minutes late due to the late arrival of the incoming flight due to the re-routing caused by airspace issues over Pakistan. This caused a late arrival in BKK and missed connection there but no fault of EVA Air. Seat was comfortable, I am 1.83m but no issue with legroom in premium economy. Cabin crew service was very efficient and the food was quite good, I chose the grilled chicken with noodles and it was quite tasty and moist. Drinks service is quite minimal, with small plastic cups for the wine, but not really an issue. I found the cabin a little cold for this overnight flight although the blankets provided were quite thick but a little small. Overall a good flight.

Not Verified | Toronto to Brisbane via Taipei. Customer service the best ever. I had issues with my reservation (entirely my fault) and they corrected them for me with NO charge over 1 week after I booked. Then, they helped me with all sorts of logistics and related complex issues. They were patient, very courteous and helped me with each and every need. I cannot say enough about how impressed I am with this airline. I will fly EVA air for business to AU going forward.

✅ Trip Verified | Ho Chi Minh City to San Francisco via Taipei. When my luggage arrived in Ho Chi Minh City it was damaged. After almost one hour of immigration line at SGN, I didn't want to stand in another line to report the damaged luggage so I reported it after one week when I got to SFO on my return leg. They took my complaint at SFO and informed me to email pictures, and a luggage tag once I arrived at my final destination, i.e. DFW, which I did. After some email contact, they never returned my request/inquiry and I was just dropped. I even followed up again for a final resolution but received no response. I asked for an aisle seat from Taiwan to SFO since I need to visit the lavatory often and at Ho Chi Minh City going back to San Francisco, I was confirmed an aisle seat by Eva Air staff. When I entered the cabin I was sandwiched between passengers even though I had an aisle seat confirmed. I asked the in-cabin personal to please give me an aisle seat and they couldn't accommodate. The in-cabin service was good but to ignore passengers' special requests and damaged luggage are not ok.

✅ Trip Verified | Jakarta to Houston via Taipei. This was my 5th trip in 18 months on Eva Air and as all other times this airlines does not stop to amaze me with their service. My flight from Jakarta to Taipei has always had a tight connection to the Houston flight in Taipei, however, this time our flight leaving Jakarta left and hour and a half late. About one hour before landing, I did mention to the flight attendant that I was concerned about the connection time due to the transfer process in Taipei. I was assured that I had a 40 minute window and should be ok. We landed at 9:40 p.m. then proceeded to a 10 minute hold for waiting for a gate. This turned out to be a 20 minute gate wait, we finally were able to deplane at 10:00. I was impressed because as I was exiting the plane the flight attendant I had spoken to earlier tap me to follow her and she rushed me out the door to a waiting EVA Air employee at the gate, in short order there was a relay of EVA Air employees from one place to the other until I arrive at the Houston flight just about as they were going to close the door. To my amazement, my luggage arrived in Houston with me as well. Short of amazing I really do not know how they did it. EVA Air, tops in customer service.

Not Verified | Chicago to Ho Chi Minh City via Taipei. I have flown on EVA almost exclusively since 1997 and in all that time it was the first time I had flown on the themed Hello Kitty flight. I didnt care for it at all. The flight was still good but the pillows were not good, the spoons and such were plastic and looked they were for infants, and the plane seemed a bit old. It was all the more evident when we changed planes in Taipei and the other aircraft was much nicer. I plan to continue to fly with EVA but will stay away from the Hello Kitty.

Not Verified | Fantastic airline with the best customer service ever! I had a problem with my reservation and the EVA AIR ground crew in Chiang Mai airport were so helpful and professional. They took the time to help me, I felt like they really cared about my situation and they solved my problem in less than 10 minutes. Thanks to the Chiang Mai ground team! Plus, the flight was wonderful, the food was very tasty, the cabin crew were more than excellent and the plane was very clean.

✅ Trip Verified | San Francisco to Taipei. We have flown EVA every January the past 8 years. The plane is always cleaning comfortable and the stewardesses are always immaculate and professional. Our recent trip (Jan 9, 2019, BR0027) the cabin crew was exceptional and should be recognized as excellent employees.

✅ Trip Verified | Los Angeles to Kuala Lumpur via Taipei. I always fly with EVA Air when I travel to Los Angeles, because of seat comfort, food selections, accessories provided (blanket, pillow, earphones) and the friendliness of the flight attendants. The seats are so comfortable that I could sleep well during the longer leg of my flights. The servings of the in-flight food and refreshment are generous enough to make me full. Plus, the food tastes reasonably good. Their blanket is big and thick enough to keep me warm throughout the flight. The flight attendants are very attentive to the passengers' needs. One time, I had acid reflux and was feeling really uneasy. The flight attendant gave me lemon soda water to make feel better and constantly checked on me if I felt better until we landed. I came to like EVA Air more when I almost missed my connecting flight today. Our time of departure from LAX was an hour delayed due to air traffic. My connecting flight to KUL was supposed to depart at 7am and boarding gate opens at 6:30. I knew then that I would surely miss my flight to KL when the flight info showed that our ETA in Taipei would be 6:35. I was worried because I missed my flight with another airline once before. Then, our flight from LAX was 1.5 hours delayed. Even though the plane landed 30 mins before the ETD, I was no longer allowed to take my connecting flight and so I just had to fly the next day. But this morning with EVA Air, they waited for me and some other fellow passengers whose first leg of the flight also departed late. I truly appreciate the airline's consideration of such unavoidable circumstances. EVA Air is really worth my money. Keep it up!

✅ Trip Verified | Taipei to San Francisco. This was my first time flying on EVA air in Royal laurel business class class. The flight was awesome. From the Rimowa amenity kit to the comfortable and stylish PJ's. The food was delicious and the service was excellent. The experience was almost on par to when I flew first class with Lufthansa. Really great airline!

✅ Trip Verified | New York to Ho Chi Minh City via Taipei. That was the first time I flew with EVA, and I would like to confirm all the good reviews others had. EVA Royal Laurel class easily exceeded the level provided by many other business classes. First, the airline served Krug Grande Cuvee, which could only be seen on top airlines' first class such as CX or SQ. They provided pajamas, plus it was one of my preferred pjs that I kept using on subsequent business class flights that did not provide pjs. Catering was superb on both segments. Seats were comfortable, though they were just similar to other airlines' long-haul business class seats (it was amazing that the 3-hour TPE-SGN segment also offered similar seat). Boarding at JFK was a bit chaotic, but that was more a JFK thing. Overall, this is as close to first class as one can find.

✅ Trip Verified | Manila to Taipei flight was average. No In-flight Entertainment on 2hrs 20 mins flight, they should have device streaming. Food was delicious but there were no desserts. Drinks were minimal. However, it was a comfortable flight.

✅ Trip Verified | Taipei to London via Bangkok. Excellent airline. First time flying with EVA and it was the best business class experience I have had. I have flown a lot of airlines in business and EVA outdid them all. Fantastic service from an excellent, caring and attentive crew. Super comfortable reverse herringbone seat, great bedding and pyjamas. Ordered Indian vegetarian meal and it was wonderful! This was a long flight, 18+ hours in total, EVA made the whole experience exceptional - I look forward to flying with them again. Thank you.

✅ Trip Verified | Taipei to Amsterdam via Bangkok. The Business-Class product of EVA Air "Royal Laurel" is a near to perfection product. Food, service and seating are on a very high level and can easily compete with First Class products on the market. Impressive is, how they manage to serve high class gourmet food. I also appreciated the service of the cabin crew. They were incredibly friendly and efficient. The 1-2-1 reversed herringbone allocation of the seats offers a good amount of privacy. Airport services are really good. A welcome lounge service in AMS would have made the experience 100% perfect, unfortunately there is no such service available, but, I would choose EVA Air again for flights towards Asia and recommend them without limitations, especially in the business cabin.

✅ Trip Verified | San Francisco to Bangkok via Taipei. As expected, this was an excellent trip. The seats were comfortable and had good recline which made sleeping possible. The attention by the crew was excellent and they were responsive to passenger needs. The food was tasty and I enjoyed the meals but the presentation was not as good as it might have been. The dishes were a bit tacky and did not match the overall quality standards that were evident in every other aspect of the service. Minor thing, of course. I would rather have tasty food on plastic rather than crummy food on upgraded dishes. The IFE was excellent and provided more than enough options for the duration. It is very hard to fault them in any aspect of the trip. Highly recommend.

✅ Trip Verified | Manila to Taipei. Service is really impressive. I did not expect too much because it was just a very short flight. I was surprised that it was rather full service. Plane used was A321. Despite being a full flight, the cabin was not too cramp. It is good they have toilets in the middle of the plane. There was a decent meal. Blankets were provided. Earphones were provided. I particularly enjoyed the aromatherapy inspired amenities in the toilet, which I would only expect for longer flights. I flew the same route with Philippine Airlines before and noticed a clear difference of service.

✅ Trip Verified | Paris to Jakarta via Taipei. I was very impressed with the service of Eva Air. The food was excellent, seats comfortable in Economy and more legroom in comparison ot other 5* airlines and not to miss a generous 30kg luggage allowance. The flight attendents were always going through to offer water and juices between meals. The toiletes were cleaned on a regular basis throughout the flight. Even before arriving at the destinations the toilets were as clean as at take off. Leaving Jakarta, our seats were changed by EVA as the IFE was not working at our reserved seats. Would not hesitate to use EVA Air again.

✅ Trip Verified | Manila to Amsterdam via Taipei. Customer service and overall experience from the ground staff and the cabin crew are just excellent and way beyond what most legacy carriers offer. Politeness and attentiveness of all EVA Air staff, particularly the ground staff at TPE, is just extraordinary. An amazing and comfortable journey always with EVA Air. Looking forward to fly with them again.

✅ Trip Verified | Los Angeles to Chiang Mai via Taipei. Excellent service from EVA Air counter and gate crew to their onboard staff. EVA Air planes are always clean and this long haul flight across the Pacific provided me with EVA Air's great onboard service. IFE, meals, and smiling crew members are difficult to beat. Once again they met and exceeded my expectations.

✅ Trip Verified | Houston to Jakarta via Taipei. This trip makes my 16th trip on Eva Air, (Houston/Taipei/Jakarta/Taipei/Houston in the last year and a half. This being my 4th trip to Indonesia, I have become more astute in looking at the available airlines to Jakarta from Houston. While the selection is not huge there are enough to offer some level of competition. The comment is due to the fact that I have been able to find cheaper air fare to Jakarta for this trip, I still opted to fly on Eva Air because I know I will be first class service in Economy. I cannot say enough about the level of excellent service in this airline. The seats, the entertainment selection and the food in economy are just tops. The service from the flight attendants, it is just above and beyond any US airline. The flight to Taipei was on a 777-300 and I selected seat 64G, it was an aisle seat very close to the rear bathroom and allowed me to move about the cabin without having to bother anyone. The seat was comfortable with ample leg room and enough seat recline for me to sleep comfortably for several hours. I also prepaid for the WIFI and was able to use my social media accounts without issue. I was not able to find a power outlet under the seat but the entertainment screen had outlets for power for my iphone and it was charged the entired trip. This was another excellent experience in Eva Air to Asia !!

✅ Trip Verified | Taipei to Los Angeles. It was a really good journey. Flight attendants were very attentive. You got champagne as welcome drink and it was really good. The pajama provided on the long haul flight is very comfortable. I'm still wearing it at home. I had duck breast and it was surprisingly good. I'll totally fly with Eva again.

✅ Trip Verified | Taipei to Chiang Mai. Excellent service on an excellent airline. The staff is incredibly patient and fast. Aircraft is clean and I always have an on-time departure and arrival on EVA. This flight is with a single aisle aircraft but the mid-cabin lavatories make it easier.

✅ Trip Verified | Vancouver to Denpasar via Taipei. I have been living in Indonesia for the past two years, and have flown in and out of Indonesia every two months because of the temporary visa. I arrived, and to my surprise said I was told I was not allowed on the flight unless I had a ticket flying out of Bali. I have always booked my ticket from within Indonesia and never needed or purchased a ticket before entering. Having done this for the past two years, I was quite surprised and very confused. The staff at Vancouver were extremely rude, one of them even said, "how about instead of telling us how it is, you go and buy a ticket!" I was so shocked at how rude she was. There was no sympathy from these people. I was so angry, but fortunately I kept my cool. I will never fly with them again.

✅ Trip Verified | Taipei to Bangkok. Check-in at a dedicated area, no fast track for security/customs though, but all went very fast. Nice lounge (Infinity), all you need is there. The best part of the flight is the flight attendants, both outbound, and inbound flights, they really are genuinely friendly, going out of their way to make you comfortable. Nice food, wines, and superb service. Many airlines can learn a lot from the way EVA treats their business class passengers!

✅ Trip Verified | Hong Kong to Taipei return. A short get away flying with EVA on business after a 3 year break. This airline still got what it takes to earn the 5 star rating from Skytrax! The ticket was sold at a very competitive for J class, and luckily they deployed their nice 777 (with their lovely Royal Laurel Class fully flat bed), return with the solid A330 2x2x2 angle lie flat seat, both are more than sufficient for such a short flight of 90 minutes. The crew were lovely and proactive, a full hot meal with 2 choices were served, a great wine list and drinks available. In Hong Kong they use the newly renovated United airlines lounge. In their home ground Taipei the Infinity lounge, both were wonderful to spend time in. If they do promotions at low seasons, this is very worth considering.

✅ Trip Verified | Chiang Mai to Los Angeles via Taipei. Excellent service and clean aircraft. Check-in is orderly and my flights were on time. EVA is wonderful. The crews on this and all EVA flights are so well trained and professional.

✅ Trip Verified | Denpasar to Chicago via Taipei. Took care of me the whole trip! Staff is extremely courteous! I felt so good about my choice with EVA AIR. Had a 19 hour layover and they booked me a beautiful hotel with breakfast and arranged transportation. Amazing airline. Very impressed

✅ Trip Verified | Chicago to Manila via Taipei. I arrived at the assigned check-in counter about 45 minutes before it was due to open and I was surprised to see a long line snaking around about 3 lengths long. I couldn't check-in online and I was worried that I couldn't get my desired seat. To my surprise the line moved quite quickly and I was soon up front. The lady at the counter wasn't very polite and seemed to be having a bad day. Luckily I was able to pick up the last window seat which I had wanted. At the boarding gate, we were told that our flight which was due to leave after midnight would be delayed. The group staff kept us constantly informed about the status of our flight. Boarding was done quickly despite the rush of passengers when it commenced. The cabin staff did a great job in serving the passengers needs despite the late departure. The person beside me made quite a few requests during the flight and it was calmly dealt with by the staff. The food I thought was good. A choice of beef or chicken for dinner. While the refreshments served a few hours before landing. The in-flight entertainment had a wide array of programming. Movies from Asia, European and Hollywood. The ear buds given were sufficient but I would have preferred a headset. For whatever reason I could not charge.my phone using their USB Port. I did not bother trying out the Wi-Fi as it was quite expensive. Overall my journey with this airline was a good one highlighted by the good service by the cabin staff.

✅ Trip Verified | Bangkok to San Francisco via Taipei. This is the third time I have flown EVA business class to the US from Thailand in the last year. It just doesn't get any better! I can easily see why they are one of the top five airlines in the world. Everything from check-in, lounge access, in-flight experience, seat comfort, food quality is excellent. The flight attendants are friendly, well trained and make you feel very special during the flight; from making your bed to remembering your choices, incredible service second to none. The individual business class pods (1 x 2 x 1) on the 777's are the best in the industry and I have flown over one million miles. I pre-ordered my dinner selection from an extensive menu. The meal served was on par with any fine restaurant. EVA is always my first choice - highly recommend!

✅ Trip Verified | Seattle to Bangkok via Taipei. We have travelled to Asia every year with various carriers. For the first time after 7-8 year, we flew EVA to Asia this summer. It was a pleasant surprise and we had a much nicer experience from checkin to luggage pickup. To start, the online checkin was without glitches. We were able to find information we needed, for example the number of luggage and the maximum weight of each piece. Checkin was efficient. Ground personnel at both SeaTac and Bangkok was pleasant and professional. We got enough time to use EVA lounge at Bangkok Suvarnabhumi Airport and were very impressed with the food & drinks. We were able to relax and catch up on the last minute things we had to do before flying out - thanks to the free wi-fi in the lounge! Onboard, we were impressed with the creative safety video which gives a creative touch to the same old content. Although the food was nothing to write home about, we did find the service exceptional. The cabin crew were helpful, friendly and professional. What we particularly like was the fact that they kept the washrooms clean throughout the long flight. We loved the inflight entertainment and the relatively bigger screen monitor although I personally missed the handheld controller which could make playing games much easier than touchscreen. Both ways, our flights were on time. This is very important especially when our flight is 10-12 hours long. The only downside we found was that the seats in our flights from/to North American are narrow and cramped, although we think EVA has bigger leg room than most carriers we had flown to Asia. We are thinking of flying EVA every time from now on and, for extra comfort, in premium economy!

✅ Trip Verified | Los Angeles to Manila via Taipei. Check-in from lax was a breeze as well as my transit through Taipei. I ordered the seafood meal in advance which was a little disappointing though since I felt like the food that I had all throughout the flight were just the same food with somewhat of little variation in sauces. I also like that they place snacks and drinks in the galleys so passengers can just get some in the middle of the flight if they get hungry. I do wish though that they did have a more filling mid-flight snack like sandwiches or what-not. Inflight entertainment was good although not excellent, wishing to have more choices in movies. Flight attendants are courteous but could be better. Overall a pleasant flight!

✅ Trip Verified | San Francisco to Manila via Taipei. The check-in counter at SFO was quite rude, maybe because of misunderstanding during the seat assignment. While it was me who asked her to change seat to window side instead of an aisle seat, she insisted that she assigned us to aisle and middle seat because the window seat is vacant anyway. Instead of answering to me directly, she talked and gave her explanation to my companion instead. The cabin crew service was excellent as they were quick to respond and provide drinks and snacks when I needed these because I could not sleep throughout the flight and was just doing my paperworks and watching movies.

Not Verified | Toronto to Bali via Taipei. Staff are efficient, courteous, and friendly. All spoke English. Food was amazing - we had breakfast lunch and dinner with a full menu. Seats were amazing. Strongly recommend.

✅ Trip Verified | Cabin crew superb are let down by abysmal catering. Row 27 seats don't recline as much as others. No mention at time of booking. These seats are near toilets but problem is compounded by the acceptance of Economy class passengers being allowed into Premium economy cabin to use.

✅ Trip Verified | Kinmen to Taipei Songshan. Domestic flight of Eva Air is operated by its subsidiary UNI air. This was a very short flight but the journey was seamless. Drinks was served and the cabin was really clean and tidy. Staff was really friendly and tidily dressed. The ticket price was slightly higher than other competitors, but you can really feel the differences. Surely will take their flights again.

✅ Trip Verified | Taipei to Vancouver on May 31, 2018. During the 10-hour flight, EVA cabin crew offered top-notch service that has made EVA AIR synonymous with customer satisfaction. For over 20 years, EVA AIR has been my only choice of airlines when travelling between Canada and Taiwan. As I always say, I have found the best airline, why bother with the rest? On May 31, 2018, EVA AIR did it again, proving one more time that a happy customer is indeed a repeat and loyal customer.

✅ Trip Verified | The lounge at Star lounge at TPE had no TWG tea bags. The salad bar moved to canned peas. On boarding the ground staff were chatting behind the desk and there were no pre-checks in the Zone 1 line. I looked around and noticed that I was the only one around in the Zone 1 line with a Zone 1 status. When the boarding started, everyone cut the lines and it was chaos. Not the service I had expected. The inflight service was still top notch. The flight amenities in Rimowa bag is unbeatable, personal seat covers and one of the best lay-flat seats in biz class I've flown in. The attendant service and food are five star.

✅ Trip Verified | Manila to Taipei. This is my first time flying with EVA Air, I was so lucky that I got the best price for this short-haul flight. Even though the plane that they've used was a Airbus A321 which is normally used in domestic flights the legroom in the seats are beyond normal. The food is great and the flight attendants are alert to your needs. The best flight that I rode for short-haul international flight.

✅ Trip Verified | This trip from Hong Kong to Toronto was a seamless five star experience. Check-in at HKG terminal one was instantaneous and my suitcase was tagged through to Tampa. The priority security line took perhaps two minutes and immigration was equally quick. The Star Gold lounge closest to our departure gate was the United Club, which was satisfactory. Boarding was disciplined and business class passengers were shown to their seats and greeted by name. We were immediately offered sparkling wine or juice and received the menu and wine list for the short flight to Taipei. The full meal was served on HKG-TPE; I chose the sweet and sour pork, and it was excellent. Once airborne, a good champagne ( DeLamotte Blanc de Blancs ) replaced the sparkling wine. In hindsight, I indulged myself too much in the lounge and on the short flight so that I was not able to really appreciate the headline long-haul flight TPE to YYZ. On that flight, they served Veuve Clicquot La Grande Dame, but I was only able to sample half a glass. I also short circuited the eight course dinner meal and skipped straight to the fruit plate. The flight attendants could not have been more eager to serve and please. They addressed passengers by name throughout the flight and did their best to anticipate any request. The seats on EVA's 777-300's are arranged in a 1-2-1 pattern and are wide and comfortable. However, passengers who choose window seats to enjoy looking out may be disappointed because you are seated a good distance from the window. We departed on-time, arrived 30 minutes early, and my suitcase made the trip unharmed. My principal regret is that I didn't discipline myself to have an appetite for food and drink on the long haul flight.

✅ Trip Verified | My luggage was damaged during the flight and one of the wheels came off. At HKG airport we reported the damage and were offered a new luggage of the same size. Waited almost an hour to see a smaller one brought over. They then asked me to wait for another 20 min so they bring a bigger one over. Our trip started out nicely with business class all the way from Toronto to Hong Kong via Taipei but ended quite disappointingly with luggage damage and a wait time.

✅ Trip Verified | Manila to San Francisco via Taipei. Great Flight, definitely recommend. Spacious leg room for economy Class, good food and clean rest rooms. Just improve on the the Inflight entertainment and everything Will be perfect. Definitely my kind of airline.

✅ Trip Verified | I did not succeed in releasing boarding pass on internet. Ticket was bought in 2017 on Internet. Credit card was immediately charged. Now, at airport, in May 2018, because the airline requested the original credit card. As bank had released a new one, and changed the ultimate 4 digits, my check-in was initially put in hold during 20 minutes. At last, chief appeared and I was compelled to sign a document where I would authorize a new charge. Extremely unpleasant. Plane was 1 hour late. Food was very poor.

✅ Trip Verified | Traveled with my wife and daugther on economy class from Los Angeles to Manila via Taipei. One of their ground crew noticed that my daughter is a special needs child and politely asked if she is so. They then offered to transfer us to another set of seats where we'll be more comfortable (and even said they'll try block off seats for us in the process). We did not request any of this by the way. This trip was our first time as a family to fly EVA Air. Food was on par with other airlines. But the service we received in flight is to be commended. The flight attendant went out of her way to make my daughter as comfortable as possible. She would check on us every so often. She was very friendly, accommodating, and cheerful. She and her purser also did something for us which we appreciated very much (and again, no request was made on our part). We travel by air as a family three to five times a year and this (our LAX-TPE leg) is by far the best service we received from any airline be it business or economy class. Thank you EVA Air, and a special thank you to our flight attendant.

✅ Trip Verified | Taipei to Tokyo Narita. Quick and smiley check-in. Star alliance Gold lounge only offered cheap options of food and beverages. Aircraft was new and clean, but no individual screen. Flight delay on departure but the arrival was on time. Two meal choices offered on board.

✅ Trip Verified | My third trip to Indonesia in 10 months and this time I decided to fly Premium Economy. It turns out that the premium economy only applies to the Houston/Taipei leg of the flight and the Taipei/Jakarta was on regular economy. Given that at the time that I bought the ticket, which was about two days before the flight and the fact that the additional cost to upgrade to Premium Economy was minimal, I think it was a good deal. The seat is wider than economy and the meal service a bit upgraded as are the pillows, the blanket and the amenities kit but in all honesty for me if the price difference is big, like double economy, I would not fly it. On this airline the economy product is great and really in my previous two trips I had no complaints on the service whatsoever. On an ongoing basis for me if travelling this airline the only way I would upgrade to premium economy is if the price is right, (and I have seen it as low as $200.00) All in all it was a great experience on a great airline.

✅ Trip Verified | San Francisco to Manila via Taipei. The ground staff was helpful. Particularly in Manila. While that is a different zoo altogether, SFO staff was particularly good. I do have to say that the check in staff in Manila was excellent. The food on all ways was nothing special. I wish they would provide beverage service at the same time. Sometimes, you have to wait for the beverage cart. The seats are comfortable enough for long haul flights. If you can get the exit seats, even better. The crew on all my flights spoke good English; sometimes, the purser is really hard to understand over the PA system. Transit thru Taoyuan International is also a non-issue. Just follow the signs. It can be unnerving if you have a short connection between flights because the second screening lines can be long. I wish they have two or three lines open all the time. Not sure if that’s EVA’s concern. I totally recommended this airline.

✅ Trip Verified | Taipei to Hong Kong, they only provide one cake and one juice for this flight which left me disappointed. I will choose other airlines to Hong Kong or Macau for my flight.

✅ Trip Verified | New York JFK to Brisbane via Taipei. EVA Air first 16 hour flight of my life. I was lucky enough to get 3 seats to myself and sleep. Also they have mobile service and WiFi on board. That's been a first for my experience. The foods amazing. Pillow, blanket and slippers supplied free. The staff are the best, most courteous and helpful I've ever come across. Toilets are cleaned constantly throughout the flight and include floss picks, ear plugs, eye masks, face moisturiser, and a face mist that makes you feel new again and toothbrushes. Their in flight entertainment is extensive and the leg room is generous. Over the moon with EVA Air! I'll be flying them again where I can.

✅ Trip Verified | Houston to Jakarta via Taipei. Having flown EVA Air to Jakarta in May and having had such a wonderful experience, I decided to try them once again on the same trip. I had round trip on EVA Air to Jakarta in mid November for two weeks. This time the flight left around 40 minutes past midnight from Houston. The checking in and boarding was a flawless experience. My flight to Taipei was excellent and I experienced no issues whatsoever. I am really a very laid back person and do not bother the attendants unless I have to. During this flight there were a few people around me that made extensive use of the flight attendants and as always they are just very customer service focused and seemed fine with all the passenger issues they had to deal with. As before meal service was excellent as were the choices of meals and the quantity of food in economy. The seat was comfortable and I was able to sleep fine during the flight. The bathrooms, spotless, its actually quite amazing in an airplane with these many people for 16 hours plus.

✅ Trip Verified | This was my first time to Asia in a very long time and the first time flying with EVA Air. My experience started at check-in where the entire process was very professional and fast. Then on to the boarding. EVA Air boards by groups and they have the process very well defined as there was no crowding on to the boarding area because the lines queued pretty far from the gate agent. Once in the airplane the flight attendants all very friendly and efficient to make sure we make it to our assigned seats. This was to be a 16.30 flight to Taipei. I choose an aisle seat so as to have the ease to be able to get up at my convenience without having to bother anyone. The inside of the airplane was very nice and to me seemed spotless. My seat was very comfortable and I was able to sleep about 8 hours without any problems. We were served 2 meals and a snack, the meals offered a Chinese entree and a western entree, I chose the western entree on both meals and the food was excellent and plenty of food. The snack was a sandwich also very tasty. The lavatory that I used several times during the flight was always spotless, I was very impressed in the fact that I did see flight attendants going there during the flight and cleaning it. Very impressive. The service was flawless, the flight attendants service was impeccable and very professional. Upon arriving at Taipei, the transfer process to the next flight was impressive and very well handled. The flight to Jakarta was on a different airliner but the service was just as impressive. My return trip to the US on this airline was also flawless.

✅ Trip Verified | This was my second time flying EVA Air (return flight from Cebu to Vancouver via Taipei). I wrote an earlier review of my Vancouver to Cebu flight. Check-In - Quick and painless. Paid online for window seats through Flight Hub when I bought the return ticket in the fall but that was not honored by EVA. Was told that there is no such paid pre-flight seat selection arrangement between EVA and Flight Hub. Grrr! I griped about that in my previous review. Settled for an aisle seat. The check-in staff were efficient and courteous. Flight to Taipei - The plane was a gleaming A321 with the Hello Kitty livery. I thought that was cool as it added to the festive atmosphere inside the plane that was packed with returning tourists. Meals and IFE were identical to my previous Taipei to Cebu flight. The cabin service was fine but a notch below that of the longer Taipei to Vancouver leg. I suspect EVA uses less experienced flight attendants for the shorter flights within the ASEAN region. Flight to Vancouver - The screening of passengers from the waiting lounge to the actual boarding area one floor down left a sour taste in my mouth. I witnessed how a stern-looking young lady, possibly in her mid 20s, was berating a middle-aged Asian couple for supposedly "not having the right documents" to travel to Canada. A big part of the problem was communication as English was a second language to both parties. How I wished the EVA staff was more professional. Instead of being overbearing and raising her voice in the hope of getting her point across, she should have discreetly pulled the couple aside and then asked another staff, possibly with better communication skills and more empathy than her, to sort the matter with the passengers, who were visibly humiliated in front of so many passengers in the queue. Incidents like this make me really angry. The flight back was excellent. New Boeing 777-300ER. Decent warm meals albeit with minuscule serving of drinks. Five-star IFE. Skilled and attentive flight attendants. (I mentioned in my first review that they needed to hone their soft skills though.) The only negative was the inability of the flight attendants to handle some of the passengers, who were part of a tour group. During boarding, some of them were in near stampede to get available overhead bins as others barked instructions to members of their group. Others were completely oblivious to their invading the personal space of other passengers while lining up for the washroom. I was seated at 69C which was three rows from the last row in the rear. Beware of that aisle seat. It did not have a restful 10-hour flight given the constant flux and occasional chatter of people going to the washrooms. In spite of the negatives some of which were beyond the airline's control, EVA represents a good value for the money. I will fly EVA again given its competitive ticket price.

✅ Trip Verified | Vancouver to Cebu via Taipei. My first time to try EVA, which is unfamiliar to me. I did an internet search and was pleasantly surprised to know that EVA has a 5-star rating. That set the tenor of my expectation when I flew in early January 2018. Arrived at YVR airport 4 hours prior to my flight and the lineup was already building up at the counter assigned to EVA. I waited only 20 minutes from the time the staff started the check-in process. I paid for window seats when I bought my return ticket from Flight Hub only to be told that EVA does not honour such arrangement with Flight Hub. The staff told me that this was an ongoing problem. (It is incredibly hard dealing with Flight Hub and getting back what I paid for the window seats for the 4 sectors.) My main carry-on was 7 kg. I thought my smaller bag with my laptop, tablet, chargers, etc. would be okay given what the online baggage guidelines say. Was wrong and asked to transfer some of my stuff to one of my checked-ins, which was below the limit. In fairness to EVA, the staff were very courteous. Boarding was organized and uneventful. The flight was fully booked. The Boeing 777-ER300 was either brand new or newly refitted. I was assigned to a middle seat next (46J) to the emergency exit. Acres of legroom but no overhead bin for my bags. The meals were decent but drinks were consistently served in minuscule volume compared to what I am used to with North American airlines. The washrooms must have been cleaned and restocked at least twice during the 13-hour flight to Taipei. In-flight entertainment was top notch featuring the latest Hollywood offerings. 5 stars! In-flight service would have given 5 stars too but I cannot. The cabin staff were efficient albeit in a cold manner. They need to beef up their soft skills and learn the art of making passengers feel genuinely welcome. Smile and say welcome in a way that jives with your non-verbal cues. Gently take the bag of someone who is struggling to find space in the overhead bin instead of brusquely grabbing the bag without saying anything or making eye contact to assure the passenger you are there to help. Transit in Taipei was smooth and quick. We changed to an A321 for the flight to Cebu. The boarding gate was changed the last minute. I had difficulty understanding the instructions over the PA. A few other non-Chinese passengers had the same challenge. I got to Cebu in one piece after a three-hour flight. Thanks to EVA Air. Overall, it was a very good flying experience.

✅ Trip Verified | London to Bangkok. Travelling with 2 passengers with special needs and wouldn’t let us all sit together. Due I’m told by Heathrow ground staff to odd system of spitting cabin seat allocation between Bangkok to Taipei leg and Bangkok to London leg. Extremely disappointing start to holiday. No help from twitter feed and no confidence they’ll fix for return journey. Hence low overall score and value for money. Food and inflight service good.

✅ Trip Verified | Flew A321 from Taipei to Incheon. Overall a good flight! I received an email before the flight to say that I'd been automatically checked-in, though when I arrived at the airport, I still needed to go to a machine to print my boarding pass, then line up to drop off my bag and answer the question about the contents of my luggage etc. Therefore I really wonder what on earth is the point of auto check-in — it seems pretty much redundant. Plane was clean and comfortable and in good condition. We waited over an hour on the tarmac before taking off from Taipei, seemingly due to heavy traffic at the airport, but the crew gave little information about this, which was a little frustrating. I got a gluten-free meal, which was really tasty - much better than the one on the flight to Taiwan from Korea. The seats were comfortable and spacious enough, although there is no personal entertainment — this is a little disappointing for an otherwise high-quality, full-service airline. Once we finally took off, the crew were friendly and efficient and responded efficiently to my requests for extra drinks. There is some need for the crews, captain included, to improve their English pronunciation ability.

✅ Trip Verified | Flew A321 from Incheon to Kaohsiung. Overall a good flight. I got a gluten-free meal, which, as is mostly the case, was a bit tasteless, but okay. The meal service felt a little more rushed than it need to be. The seat seats were comfortable and spacious enough, although there is no personal entertainment — this is a little disappointing for an otherwise high-quality, full-service airline. The seat-back tables are quite small and slippery, with an ineffective drinks storage spot, also the flight was a bit turbulent, so the crew were only able to hand out tiny amounts of drinks; lest they slide off the tables, I guess. Therefore if you are thirsty you need to keep asking for refills. Plane landed ahead of schedule. Crew were friendly and efficient although there is a lot of room for improvement with English — especially pronunciation.

✅ Trip Verified | Another faultless flight with EVA from Bangkok to London Heathrow. Great staff, friendly and helpful. The seat is one of the best business class products around with comfortable bed, good TV and plenty of storage. Although the food is primarily Asian there are Western options, and more is available to pre-order. After trying numerous other carriers to the Far East I have yet to find one that matches EVA for a consistently good product and service.

✅ Trip Verified | EVA Air is the cheapest premium economy for this journey from London to Bangkok and it seems that myself and a lot of other people booked it thinking that we were getting a bargain on a top 5 airline. What a surprise we had. The seats are good, the boarding was organized, and those were the best points. The food was amazingly rubbish. The main meal was three small pieces of chicken thigh, with a small potion of rice and veg, the breakfast was an omelette with half a sausage! Would it have been a big deal to give us a full sausage each! I have had much better meals on both Thai and Singapore economy, flying the same route. So for the extra £400 on top of the economy fare, I got a small bag with eye mask, toothbrush and paste etc, a slightly wider seat, a crowded cabin and boring meals. And the economy section was less crowded. If economy is less crowded on my return trip, I'll ask to be downgraded from premium to standard economy. I fail to understand why this airline is rated so highly, I found Thai and Singapore to be of much better quality.

✅ Trip Verified | London Heathrow to Bangkok. I fly regularly to SE Asia but hadn't used EVA for some time, preferring instead services and deals with Emirates, Qatar and - occasionally - Thai. However, a great price came up that included a return Bangkok Airways return flight between Bangkok and Samui - and I was really very impressed. The new 1-2-1 herringbone layout in EVA business is a significant improvement and makes the cabin much calmer and more relaxing. It is the crew, however, for which I must reserve the most fulsome praise. On this flight (and indeed on my return) they were utterly delightful - efficient, friendly, attentive and with lovely personalized service. Check-in at Heathrow was effortless, the Air Canada lounge in terminal 2 was lovely and tranquil (I think that had much to do with the late evening departure of my flight) and boarding was equally as easy. The food on EVA is not as good, in my experience, as that of Emirates or Qatar, but the crew seemed to be endlessly on-hand (not disappearing mid-flight as with some carriers) with drinks and the offer of snacks. I'm not a fan of the daylight return flight from Bangkok but, at the right price, I would use EVA again without hesitation.

✅ Trip Verified | Houston to Bangkok via Taipei. An excellent flight overall. Aircraft interior appeared fairly new and was in good condition. The 1x2x1 seat layout offers sufficient privacy. Flight crew gets extra points for keeping the bathrooms clean and tidy throughout the flights. Many airlines simply ignore this very important function. Meals were actually some of the highest quality we have experienced on all 5 star carriers. Only 2 complaints: a) Inferior entertainment offerings, which are the least favorite of all 5 star airlines. EVA definitely needs to improve its entertainment. Very disappointing. Ground service is sloppy and unprofessional. Business class passengers are offered zero boarding benefits. Boarding is just one massive crowd push with little or no direction from ground staff. EVA's boarding in Taipei is the least professional of any 5 Star airline we have flown and it was no better in Bangkok or Houston.

✅ Trip Verified | I heard great things about EVA so I was really excited to fly with them. This was a return flight from Vancouver to Bangkok with a 6 hour layover in Taipei. I was impressed with the menu, which included two options, Asian meal or continental/western meal. Livery was also excellent. While they don't give every passenger in economy slippers, toothbrushes and other amenities, the flight attendants will give you one if you request them. The food was so-so. I thought it was weird that their Asian option included a dinner roll. It would have been nice if they picked an Asian side instead. Inflight entertainment was limited. They have a lot more options for Chinese passengers but if you are not familiar with Chinese movie stars or singers, you are stuck with the weird selection of Western music. The headsets were terrible I could not hear the crew announcements so I switched to my iphone earbuds. I was frustrated with the outbound trip because I picked a seat just behind the engines and this particular plane had really loud engines. Their seat diagram online did not show the location of the wings so I did not realize I picked a seat behind the engines. The return trip was much better. At the check-in counter, I requested for a different seat once I found out I was sitting behind the engines again! The check in person was very helpful but could not find me a better seat since it's the day of the flight and good seats are gone. Same food and limited options for movies and music. I had high expectations for EVA but I was not impressed.

✅ Trip Verified | Flew EVA Air Incheon - Paris CDG via Taipei Taoyuan, Feb 2018, Business Class. EVA uses Asiana Business lounge in ICN, they have expanded but their lounge is a little overcrowded. Might have had something to do with the holidays. ICN-CDG flight was very comfortable, boarding and seating fast and easy, service very courteous. A little heavy on the Hello Kitty livery but no big deal. Flight was comfortable, a little turbulence but nothing serious. Food choices very good, flight attendants were very accommodating when I wanted to change the meal time. Return flight 7 days later CDG-ICN was also ok, seats comfortable, Wifi service very good over Europe but spotty over the pole. Boarding on final leg very good, overall excellent service with regards to flight attendants, courtesy, food, boarding, seat comfort, IFE could have a bit more variety in music and movies. Would easily fly EVA Air again.

✅ Trip Verified | EVA air is very competitive for the route from Hong Kong to Taipei. I choose EVA is mainly because I want to experience it. The ground service in Hong Kong and infight service are very great. All in all , it deserves a 5 star airline.

✅ Trip Verified | New York JFK to Manila via Taipei. The airline crew is courteous and helpful. Food is delicious and in flight entertainment is good. But seats are uncomfortable, space is narrow. Good value of money and the only airline that provide free shuttle to their passengers which is great help. I will definitely fly with Eva Air again. One thing that I'm not satisfied is that the employee in Manila gave me different seat from Manila to Taipei while I pay window seat for my flight which I didn't notice when he gave me my boarding pass because I'm confident that since I pay for seat selection they will gave me the reserved seat that I choose when I purchased my ticket.

✅ Trip Verified | Hong Kong to Toronto via Taipei. EVA Air has one of the best service! They are ready to help for whatever related problem you have. The staff may not have the best knowledge but they will find out whatever it is needed for the passenger. Had a 15hour flight delay from my flight back to HK from NY. There are no extras given to passengers but they make food vouchers available when needed. There is never a need to argue, they are already doing the best they can before you even ask.

✅ Trip Verified | Paris to Bangkok via Taipei. Good comfy seats in economy, on the way up to Bangkok had the pleasure of having a Hello Kitty plane, friendly cabin crew, food good. The entertainment system could be upgraded lots of old film and music not realy up to date. Otherwise good airline keep in mind Taipei airport is a busy airport if you don't have lot of time go quickly trough boarding gates again.

✅ Trip Verified | Toronto to Brisbane via Taipei. The flight from Toronto to Taipei was 15h 45m in the air, but I wasn't uncomfortable at all. I'm not excessively tall (180cm), but big enough that I fill in the seat and can use every bit of legroom I can get. On this particular flight, legroom was not an issue for me at all and even the width of the seat was plenty for me. Being a new plane we had the wide(r) touch-screen entertainment system and the selection of movies and television shows was adequate. Even tried out a couple of the games and they were entertaining enough to pass some time. Food was hit-and-miss. On the flight to Toronto they served a pesto chicken pasta that was actually really delicious. Other meals were good or just okay. There was always something on the tray to my liking though. Service was good as well, no issues to report. The best part is that I was comfortable enough to sleep the majority of the 15+ hour flight. Comparatively, the next leg was on a much older plane (also EVA) and the comfort of the seats and the age of the entertainment system certainly fell compared to the flight prior. EVA was the cheapest option I could find for the busiest time of the year and I got my money's worth and more. I will definitely look at them first for my next trip. All rating selections are for my cumulative 4 flights from BNE to YYZ and return.

✅ Trip Verified | This was the second flight segment for my return trip to Vancouver. The shorter BKK to TPE flight was flawless and I was eager to see how the longer, 10 hour, flight would play out. I was not disappointed, in the least! I've never encountered such kind and engaged flight crew members. The boarding process was calm and organized and I was met with a genuine smile at each point. I was shown to my Royal Laurel seat which offered great privacy and comfort. Soon (after the glass of Veuve Clicquot champagne and hot towel on a tray), I was presented with comfortable pajamas, slippers, and a hard shell Rimowa amenity kit. Food and beverage choices were ample and very well presented. My only suggestion would be to expand the IFE range of selections. The highlight for me, however, comes back to the absolutely wonderful cabin crew. The five star rating is truly well deserved!

✅ Trip Verified | First time flying on EVA Air. Flew Kuala Lumpur to Los Angeles via Taipei. Both the B777 and A330 aircrafts were impressive. Clean and comfortable. Connection was seamless in Taipei. Smiling and attentive crew members. Food choices could be improved (eg chicken/beef & chicken/pork combos instead of beef/pork combo). Overall, it was a pleasant journey altogether.

✅ Trip Verified | San Francisco to Kuala Lumpur via Taipei. Their new slimline seats in the Boeing 777 are very narrow and uncomfortable in the row where you can attach a bassinet. Your shoulders and arms will hurt unless you raise the arm rest. They also screwed up and didn't get my wife's seafood meal on one of the legs of the flight. Other than that, pretty good overall.

✅ Trip Verified | San Francisco to Taipei. So far this is the best economy experience on an airline. Paying a bit more for the elite or premium class was definitely worth the $400 extra for the modern seating with noticeable improvements in width, legroom and recline (including a footrest) They also made sure it was a special cabin with check-in, boarding, screen dividers, amenity kits, bottled water, etc.Touchscreens that can be moved to accommodate the recline of the seat in front of you were perfect (but selection to watch was terrible) and staff was the friendliest and most professional for economy. Staff spoke perfect English and came around frequently with service items to ensure comfort including allowing passengers to take 2 snacks, etc. When my neighbor started crying from ear pain on the descent, staff were caring and helpful. Much appreciated was staff also keeping passengers in line-like telling them to sit down when we are 10 minutes from landing! Only downside was the food-main dishes were unappetizing, but I could at least eat the fresh fruit which was ripe, the roll and fresh vegetables.

✅ Trip Verified | Los Angeles to Taipei. Excellent, a true 5-star airline. Service flawless, the cabin was clean and food was awesome. I've flown EVA Air just twice. This time it's a LAX-TPE round trip in its Boeing 777 business class. The seat is a 1-2-1 herringbone configuration that provides individual isle access with good privacy. The food tasted fresh, presentation was great. After a nice sleep, I got hungry in midflight, so I asked for some instant noodle. I was expecting it in a Styrofoam cup or bowl. On the return trip, in midflight I asked for some snacks and coffee. Again it was just wonderful Once the meal service was over and the lights went off, little twinkle stars show up on the ceiling. It's a nice touch. My only complaint is the monitor 15.6" size is smaller compared to some airlines. I didn't watch too many movies because I had nice sleep in both trips.

✅ Trip Verified | Excellent, a true 5-star airline. Service was flawless, the cabin was exceptionally clean and food was excellent. I've flown EVA Air just twice. This time it's a Los Angeles - Taipei round trip on its Boeing 777 business class. The seat is a 1-2-1 reverse herringbone configuration that provides individual aisle access with good privacy. The 5-course meal was delivered as if there is a traditional kitchen on board. The food tasted fresh, the presentation was great. But I'm sure too many people are praising their meals, so I'll skip that review. After a nice sleep, I got hungry in midflight, so I asked for some instant noodle. I was expecting it in a Styrofoam cup or bowl. See the picture how it was presented. And it still tasted great! On the return trip, in midflight I asked for some snacks and coffee. Again it was just wonderful. Once the meal service was over and the lights went off, little twinkle stars show up on the ceiling. It's a nice touch. To nitpick, my only complaint is the monitor is kind of old and the 15.6" size is smaller comparing to other airlines' new equipment. But that did not bother me at all. I didn't watch too many movies because I had nice sleep in both trips.