EVA Air

✅ Verified Review | London Heathrow to Bangkok with EVA Air. This airline was excellent. The ground staff were excellent and friendly at both airports. The inflight entertainment was more than adequate. The plane itself was immaculate - I can see why this airline has been voted the cleanest in the world. The flight all round as extremely enjoyable and it was an 11 hour flight. The food and beverage were spot on as well.

✅ Verified Review | I'd heard good reports of EVA Air business class and was pleasantly surprised that the reality exceeded my expectations. Flew from Hong Kong to Los Angeles via Taipei. Transit in TPE, both outbound and inbound were seamless. Exceptionally friendly and professional crew, very comfortable seat, great range of video and audio on the IFE and extremely good food and wine (I’d pre-ordered dinner on the long haul sectors and they were both near restaurant quality). The pyjamas and the Rimowa amenity kit were very nice touches. EVA are very good value for money for business class travel across the Pacific if you don’t mind the short stop in Taipei.

✅ Verified Review | Los Angeles to Tapei with EVA Air. Unusually for EVA our flight was 30 minutes late taking off and we arrived about 40 minutes late due to congestion at TPE. Ticketing and boarding at LAX was quick and efficient. The flight itself was fine and there was great AC throughout the flight. We noticed several new small amenities - a cool towel to refresh was offered, eye shades, tooth brush and ear plugs were available in the lavatory, which was maintained and fairly clean the entire 14 hour flight. EVA catering seems to be experimenting with the menu and offering updated menu items. I did not care for the tuna snack or the pasta meal, but the chicken roll and fruit tasted fresh. The FA ran out of the beef meal my husband requested by the time she served our row but she made sure he received his first choice for the second meal. We tried the melon and plum liqueur, both were sweet and bracing. Our FAs were kind and attentive, smiling and worked consistently to make the experience more comfortable throughout the flight. Overall, this was our best flight and I am tough to please.

Los Angeles to Singapore return via Taipei with EVA Air. The flight took off at 12:30 am, dinner service was abbreviated, which was fine. The cabin staff were all truly lovely and cared about our comfort. I preordered my meal online and was impressed with the service. The food was beautifully presented. As far as the complaints about the food, I would disagree. It's still plane food and I though everything was fine. The seat pod was very comfortable and felt very private. It took a little while to get myself organized in the space, since there was a lot of nooks and crannies in which to store your things. After playing with the many seat buttons, you are really able to put the seat in any position to get comfortable. The entertainment system was very good with the noise canceling headphones. There was an extensive selection of current movies of all genres. Mood lighting from pink to purple to twinkling stars help set the mood for sleep. I always used the forward bathroom for which there was never a wait. Bathrooms were immaculate any time I went in. I enjoyed the Rimowa kit, PJ's, and slippers. I was able to sleep a solid 5 hours and I'm sure I dozed from time to time as well. I loved seeing the plane travel route with the current time of LAX, duration left of the flight and time at destination. Arrived Taipei where I was really able to refresh in the lounge. A 2 hour layover and the a 4.5 hr trip to Singapore. I flew back with EVA Air on 5/12 from Shanghai to Taipei to LAX; Flights BR711, BR12. Another fabulous experience. I actually looked forward to the trip home. Best thing was I didn't experience jet lag either way! Totally amazing. Probably my only criticism would be the way the boarding process is handled. Although there are separate zones for business vs economy, I still felt it was pretty much a cattle call since everyone is lining up in their labeled zones. Felt a little like flying SouthWest. But I loved EVA Air! If you can possibly fly business class, go for it! It wasn't cheap but worth every dollar.

✅ Verified Review | Even though Taipei to Hong Kong is a vary short flight, the onboard service, was quite good. There was a full meal service, and if you checked-in on line, there is a broad range of alternative meals you can choose if you don't want to take your chances with the standard coach class meal. On the outbound flight I rolled the dice and ended up not eating the curried fish that was served. Today I pre-ordered a fruit plate that was quite satisfactory. The Boeing 777's that EVA uses on some of the TPE-HKG flight are configured in 3 classes: business, premium economy and economy. They only sell two classes, so if you reserve early enough, you can select a premium economy seat at no extra charge. Check in for Star Gold was friendly and efficient, and boarding was disciplined and orderly. There is a large selection of AVOD options, and the seat-back screens are large and clear. This was a pleasant flight experience.

✅ Verified Review | I recently travelled on EVA Air flight BR0106 'Hello Kitty Jet' between Taipei and Fukuoka. I have been looking forward to travelling on the Hello Kitty Jet for around four years and finally got the chance to board on 14th April 2016 at 08:10am along with my partner. Upon arrival at the airport, we were handed our boarding passes and my excitement began. Walking to the gate, we thought it was strange that the standard green EVA Air plane was waiting to be boarded, and not the Hello Kitty 'Love Apples' Jet as advertised. I made a query with two EVA Air staff members who informed me that the interior of the plane was Hello Kitty but the exterior was not, as they told me 'the airline choose to switch the jets sometimes'. As you can imagine, we were left disappointed and cheated as we had paid a lot of money to get the full Hello Kitty experience. There are many other airlines that travel this route that are much cheaper at much more convenient times. However, we had booked the Hello Kitty Jet specifically. Boarding the plane, we also noticed that the Hello Kitty interior was very limited and not what is advertised online that we had booked and expected to find. We merely experienced a pillow, seat cover, cutlery and a pack of playing cards. On the Hello Kitty Jet website, there is much more Hello Kitty branded interior advertised. If we had known the jet wouldn't be the same as advertised online then we wouldn't have booked it, due to the high price.

✅ Verified Review | Seat 5A in Royal Laurel Class with EVA Air flying from Bangkok to London Heathrow. The new lounge at BKK is excellent and it was not too long a walk to Gate D6 for the flight which was 20 mins late. Pushed back promptly at the revised time and was airborne around 40 mins behind scheduled departure time. I had booked my lunch online where there is a decent and wider selection of options and this worked well. I was asleep when service started but I was left to snooze but after stirring was approached and asked if I now wanted to dine. The cabin staff were quite superb throughout the flight, SQ levels. I struggle to find a better carrier on the LHR-BKK sector.

We travelled from Bangkok to Heathrow with EVA Air. We took off about an hour late - not great, but we've had worse. We found we had no inflight entertainment in our block of 3 seats. I ended up sitting in darkness for pretty much the whole trip as we had to draw the shutters shortly after taking off - in the middle of the afternoon. We were told to do this by one of the stewardess. The cabin crew did their best by trying to reset the inflight system but they had no success, but it was a long way to travel without entertainment. After getting back to the UK, I reported the problem to EVA and my wife and I were offered $50 compensation each, together with a form to sign. I appreciate EVA has no legal requirement to compensate us for such a dreadful service but their compensation offer was in the wrong currency for us - we use sterling and it was in the form of EVA tokens with a deadline of 1 year from issue. So it wasn't compensation at all. It was an offer to fly with EVA again in the next year for about £30 each less than we would otherwise have to pay - or nothing - so we rejected it. Their customer support is poor.

✅ Verified Review | Taipei to Istanbul with EVA Air. Check vin at TPE was a breeze. The checkin staff were welcoming, I was very promptly checked in and explained where the lounge is. The crew greeted me onboard and showed me to my seat, assisting with my luggage and stowing it away for me. I was offered a welcome drink, newspapers, pajama set, amenity kit, a beautiful and cute little Rimowa kit with Harnn toiletries, toothbrush and socks. There were also very comfortable slippers. The Business cabin is a 1-2-1 layout, and offers a fully lie-flat bed with great privacy and lots of personal space. There is a large touch-screen AVOD, noise-canceling headphones with hours of movies and audio selection. Shortly after take off came the hors-d'oeuvres, accompanied with a glass of Krug Grandcuvee (Eva is famous for offering good quality bubbly in Business Class). The beefnoodle soup with accompanying condiments, vegetables and scallop was exquisite, and a taste of Taiwan. Bottles of water were offered and left next to the galley. Also available throughout the flight were assorted fruits, snacks (biscuits, chocolates, nuts and dried fruits! I had a great sleep, the crew had told me about the possibility of making a bed if I wanted to sleep, but I did not do this. Shortly after I woke up, a flight attendant asked if I wanted a snack. I ordered a burger, which came with potato wedges. Breakfast was a full meal, and I had ordered traditional Taiwanese congee with a variety of side dishes. I also recommend their selection of Taiwanese oolong and teas. The washroom was very clean. The toiletries are Harnn. The crew were welcoming, warm and paid attention to detail. The only downside is that there is no wifi, but these appear to be gradually introduced into the long-haul fleet of Eva Air. Otherwise, a great flight experience by an attentive cabin crew, and a very smooth landing at my destination.

I've been a loyal EVA customer for about 5 years, travelling approx three times a year to Thailand from London in both economy and premium. Prices are good and the flight times are perfect on each leg. I'd still recommend EVA but feel the quality of service has dropped. The planes on this route are starting to look a little tired inside. Films and music could be better. The food is never great on EVA and you are made to feel like you are begging for alcoholic beverages. The main issue tho is the quality of some passengers, maybe down to recent competitive prices. Noisy and rude, talking all night and opening blinds during sleep hours. The stewardesses for some reason will never ask these disruptive passengers to be quiet or close the blinds, so we all suffer light in the cabin/lack of sleep. So I'm back on Thai Airways on the Monday nightflight for the first time in 5 years, let's see how they compare.