✅ Verified Review
| I flew the same airplane both directions to Tel Aviv and return to Los Angeles. I recommend this flight. It is better than having a layover. My trip to Tel Aviv almost made me change my opinion which had previously been based on several previous horrible experiences on El Al. Trying to reach El Al by phone or even email is terribly difficult! I was trying to get signed up for Frequent flyer miles before the flight (the website didn't work) and I could reach no one. So back to the flight - the flight over was pretty good. The seat was the most comfortable I had ever had on El Al. The flight back, I paid an extra $150 for a seat with more leg room and more angle on the leaning back of the seat. The lady in front of me truly had more leg room and truly had more leaning back on her seat. In fact, hers worked so well, her seat back was pressed against my knees the whole flight and the lady also didn't want anyone touching her seat and let me know about it. Anyway, I paid extra for a better seat and it was less comfortable than the seat I was in going over that was just a normal seat. The movie, game, and watch where you are in the flight thing was out of order for the whole plane! There's more to the story, but this is enough. I can't get in touch with Customer Service. They asked for my opinion in a survey and I gave it, they did not respond to the reply that reported my dissatisfaction with the flight. It was a long 14 hour flight! And that woman kept her seat back until we landed! I can say the staff in the airports has improved their performance. I have been flying to Israel regularly for 27 years. The staff courtesy in the air has also greatly improved. The cleanliness of the bathrooms is remarkable, as they used to be filthy. I have said it before but really, I will never fly El Al again. You would think a country as technologically advanced as Israel could come up with some good customer service.