✅ Verified Review
| Lucky the travel agent kept seats for us in advance because the online check-in is really not good on El Al. They don't even give you the choice to pay for a better seat or to upgrade with an additional cost. Lucky we have Israeli passports, so the security check in Luton was fine. Non-Israeli passport holders are subject to harsh security questioning. There was a delay in boarding – more than an hour. The monitors at the terminal kept showing that everything is on time – bad joke. We were sitting at the gate, I was looking for an electricity point to charge my phone, so asked the guy at the gate (not an El Al worker) if I can use the electricity point. He said "sure, it's just another ten minutes till they finish cleaning the plane". So I understood that the ground service company working for El Al at Luton, isn't really a good one. Makes sense, as Luton is a low-cost airport and El Al operates a regular full service commercial flight, bit of a clash between the two. After boarding, the captain announced that due to bad weather the flight was delayed. Really? It was hardly raining all that time. What bad weather was there? Took off 70 minutes late. Upon arrival at Tel Aviv, about 50% of the passengers did not receive their luggage. Yes, approx. 50% of the passengers on the flight. We were told that due to bad weather the luggage could not be loaded on the plane. Again, really? Come on, flights take off when snowing. A few drops of regular, normal English rain can't to that bad to a flight procedure. Just admit that you have a lousy ground service company and that you don't really care about your clients! Friday morning the lost luggage claim was opened. Till now, Saturday night, almost 48 hours later, the tracking website shows "still tracing luggage", the El Al representatives on the phones tell you a different story each time you call. To conclude – last time I flew with El Al was 5 years ago. Now I know why. There are better options at better prices and at better service.