El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
5/10
3 star Skytrax Rating
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8/10

"business class seats are 2x2 manual"

(Israel)

Verified Review | Tel Aviv to Milan. The Boeing 737-800 is the oldest version as El Al is replacing it with the 900ER The business class seats are 2x2 manual and faraway from a bed position. Anyhow this is a very good service within Europe. Watch out for row 10 (the first) as the leg room is not good due to the galley wall.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteTel Aviv to Milan
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was happy to find the 767"

(Israel)

Verified Review | Milan to Tel Aviv. I was happy to find the 767 in the route usually El Al used the 737-800. The 767 is old but it is clean and have the entertainment system called dream stream - you need to download the APP before the flight or you will get an IPad in business class with the app already there. Seats are 2x2x2 with the old version as it used to be standard in the industry 5-8 years ago. Service was super, great crew with professional pursuer, dinner was great - salad, main course, and deserts. Overall one of the best flight I had in the last year.
AircraftBoeing 767-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMilan to Tel Aviv
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"El Al do not take care of business class passengers"

(Israel)

Verified Review | Flew Venice to Tel Aviv. Boarding was on time from gate 19. Upon arrival the air crew welcome was very nice. El Al offer real business class with 2x2 configuration, full business service and meals. The 737-800 is the old version of the El Al short - Mid distance aircrafts. Most of the 737 they have are 900ER, the 800 is mostly for the low cost "UP" airline by El Al. Well, looking at the 737-800, the aircraft was old and needs proper refurbishment. Seats are very tough and hard and upper sides of the seat have seen better days. No WIFI and no proper entertainment system – headline group screens. Arrival to Tel Aviv the plane directed to out of the terminal parking and used the bus to the luggage and passport control, unfortunately El Al do not take care of business class passengers with dedicated van or transportation so the moment you leave the aircraft they treat you like an Economy class passenger.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteVenice to Tel Aviv
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"full business service"

(Israel)

Verified Review | Check in at Business class was fast and warm, than visiting the King David lounge that is ok, and even below average if you consider it ad the home lounge of El Al. Boarding was exactly on time with a warm welcome of the crew. El AL operate "real" business class in those single aisle aircraft meaning 2+2 and about 150* titled with full business service - separated from the economy with full service. Right after take off the team close the windows shade (we left 0530 AM) in order to give us a proper sleep. Breakfast was served about 1.5 h before arrive to Venice, I ordered fruit plate and it was good and fresh. The variety was good include melon, kiwi and pineapple.
AircraftBoeing 737-900ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteTel Aviv to Venice
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the team were nice and welcoming"

(Israel)

Verified Review | Flew Athens to Tel Aviv. Check in started 20 min late, upon arrival to the jet the team were nice and welcoming. This new 737-9 looks nice although I hate this narrow body aircraft. Nice blue coloring for economy and grey in business. Seats are ok and complimentary WIFI is great. Even for a short flight we received a small sandwich and drinks.
AircraftBoeing 737-900ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAthens to Tel Aviv
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"it had a low price"

(Israel)

Verified Review | Tel Aviv to Amsterdam, thy flight was late by a hour. After take off, the cabin crew served food to random people around the cabin, they just had no order. The cabin crew itself wasn't good, very impatient and unfriendly. The food itself was no more then fine, and the old IFE didn't even work. I slept most of the flight so I don't know what happend after the food. So flying El Al is okay if you don't expect a lot and I'll recommend it because it had a low price.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Amsterdam
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Had the worst experience"

(Israel)

Verified Review | Had the worst experience flying with El-Al from Paris to Tel Aviv. Repeatedly questioned by 4 different officers. Provided them with all the documents to satisfy them, still they confiscated my passport and cellphone. Was escorted for full body pat down and forced to stay under the vigilance of the officers till the time I boarded the flight. If you are a Non-Israeli national be sure to be treated badly with El Al.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteParis to Tel Aviv
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I won't be flying El Al again"

(United Kingdom)

Verified Review | Tel Aviv to Luton. Pretty appalling everything! Staff were unfriendly and uncommunicative. Our flight was very bumpy and the captain kept putting on the seat belt sign - but not once did cabin crew come round to see if we had complied. And nor did they come round with water during the flight. Very poor! The flight was 30 mins late departing, with no explanation or apology. But at least it was bettter than the outbound flight which was 50 minutes late departing - again with no explanation. Food was bland and unappetising - very poor. Movies were acccesed on this aircraft on your own tablet (note - you have to download the El Al Dreamstream app before you fly) - but the movies were mainly pretty old. I won't be flying El Al again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Luton
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I will never fly El Al again"

(United States)

Verified Review | I flew the same airplane both directions to Tel Aviv and return to Los Angeles. I recommend this flight. It is better than having a layover. My trip to Tel Aviv almost made me change my opinion which had previously been based on several previous horrible experiences on El Al. Trying to reach El Al by phone or even email is terribly difficult! I was trying to get signed up for Frequent flyer miles before the flight (the website didn't work) and I could reach no one. So back to the flight - the flight over was pretty good. The seat was the most comfortable I had ever had on El Al. The flight back, I paid an extra $150 for a seat with more leg room and more angle on the leaning back of the seat. The lady in front of me truly had more leg room and truly had more leaning back on her seat. In fact, hers worked so well, her seat back was pressed against my knees the whole flight and the lady also didn't want anyone touching her seat and let me know about it. Anyway, I paid extra for a better seat and it was less comfortable than the seat I was in going over that was just a normal seat. The movie, game, and watch where you are in the flight thing was out of order for the whole plane! There's more to the story, but this is enough. I can't get in touch with Customer Service. They asked for my opinion in a survey and I gave it, they did not respond to the reply that reported my dissatisfaction with the flight. It was a long 14 hour flight! And that woman kept her seat back until we landed! I can say the staff in the airports has improved their performance. I have been flying to Israel regularly for 27 years. The staff courtesy in the air has also greatly improved. The cleanliness of the bathrooms is remarkable, as they used to be filthy. I have said it before but really, I will never fly El Al again. You would think a country as technologically advanced as Israel could come up with some good customer service.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Tel Aviv
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"One of the worst airlines"

(Australia)

Verified Review | Tel Aviv to Hong Kong. One of the worst airlines I've flown. Staff is rude, not helpful and unapologetic. Interior of the plane looked old, dirty and broken in some places. Entertainment system stuck in the '90s. Our whole row's entertainment system was broken, after 2 hours of flying and numerous attempts to notify staff (looked like I had to apologise for bothering them) we were given 3 ipads for 5 people. No sorry or apology - nothing. Anyone should be crazy to fly a second time with them, or a first. Do yourself a favour and choose a different airline.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Hong Kong
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no