easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1492 reviews
5/10
3 star Skytrax Rating
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1/10

"never got off the ground"

(United Kingdom)

Luton to Faro with easyjet and never got off the ground. Flight delayed by over 6 hours. No Easyjet staff available to explain or provide any information. Their ground handling staff (Menzies) were dreadful. For 6 hours of delays, we received a poultry £3 in meal voucher. After cancelling the flight at 11:00pm there then proceeded to be a pantomime of several groups of passengers trying to leave Luton airport but with no customer assistance. What a joke.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLTN to FAO
Date FlownMarch 2016
Ground Service 12345
Value For Money 12345
no
7/10

"value for money"

(United Kingdom)

Bournemouth to Geneva. Very pleasant cabin crew and no manic boarding like some airlines. Seat not particularly comfortable nor was the inflight food great, but on a 1hr 20 min flight its not a deal breaker. All in all Easyjet is value for money and my airline of choice for short haul flights
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBOH to GVA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the price you pay is fair"

(Germany)

Verified Review | Hamburg to London Gatwick with easyjet. The crew was very friendly and helpful. The seats were comfortable and legroom was okay. Also the prices for drinks and snacks were fair. The only negative point was the two hours delay we had on our return flight from LGW to HAM. Nevertheless I would fly again with easyJet because the price you pay is fair for the great service you get and the refreshingly friendly crew.
AircraftA320 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAM to LGW
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat comfortable, legroom ok"

(United Kingdom)

Fast and easy boarding at Southend and good welcome by crew. Seat comfortable, and legroom ok. Flight left on time, and arrived about 30 mins early into ACE. Airbridge at ACE. Food on flight was good value for LCC and served pleasantly. Return flight was equally good, greeted by the Captain at top of boarding steps (no airbridge this time). Early departure due to headwinds and pilot wanting to try to hit scheduled arrival time (which he did). Only issue was inordinately long time for bags to appear at SEN, due to Border Farce (spelling intended).
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSEN to ACE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"heavy and oversize bags"

(United Kingdom)

Both the outward flight to Bologna from Gatwick and the return trip were spoiled by passengers taking on to the aircraft bags that were a lot larger than easyJet stipulated. Loading and unloading of bags into overhead lockers became dangerous with heavy and oversize bags. Even the cabin crew told me that they wished that the company would obey their own rules on carry on bag sizes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to BLQ
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew was refreshingly friendly"

(Germany)

To spend a weekend in Manchester, I booked easyJet flight from Munich - Manchester return at a very reasonable rate. My experiences were positive throughout. The crew was refreshingly friendly, the seat pitch sufficient, there was space for my suitcase in the overhead bin and, most important, both flights were on time. The cabin on the Munich outbound flight was not very clean though.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUC to MAN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"great value for money"

(United Kingdom)

Madrid to Gatwick was a nice flight, with a friendly crew who so were professional dealing with a very intoxicated person they decided to remove from the flight. The aircraft was clean although the cabin was displaying signs of wear. Updates from the flight deck are welcome and we arrived 25 minutes early. EasyJet's product is basic, but is great value for money and it's still my favourite low-cost airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAD to LGW
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"reasonable for low cost airline"

(Portugal)

Berlin to Madeira via Lisbon with easyJet. Very efficient and flights departed just with small delays and arrived earlier than scheduled. Legroom, by no means sufficient to call it comfortable, is reasonable for a low cost airline. The seats on their A320's which seem to be the newer ones, were less private, as between each seat there is a huge gap which me and my partner didn't like.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSXF to FNC via LIS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Berlin to Gatwick a nightmare"

(United Kingdom)

I usually love easyJet but every time flying from Berlin to Gatwick is a nightmare. They are checking in 4 flights and have 1 check in desk open. It's ridiculous and the worst service ever! The average waiting time is over 1 hour and the same for security. Once you are onboard the service is great.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSXF to LGW
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"attendants were friendly"

(United States)

I bought a ticket online to fly out on Saturday from Gatwick to Budapest. Once I arrived at the terminal, I had a problem with my passport due to EU policies would not allow passengers to enter the EU if you passport expires less than 2 month. No refunds allowed and they couldn't let me fly until I get it fixed. So, I had to go to the Embassy in London to renew it as an Emergency passport. I went back to Gatwick on Tuesday and I flew that day for another £80 fee. The seats didn't recline, but the positive thing was that airline attendants were friendly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to BUD
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no