easyJet

easyJet from Gatwick to Hurghada return on an A320. Outbound we had a 2 hour delay due to a spillage on the runway at LGW. On reaching Hurghada the captain was forced to divert to Luxor due the runway being closed due to debris. We re-fuelled at Luxor and flew back to Hurghada, and crew dealt with this in a professional and understanding way. Concerning seats on the A320, outbound we had the 'old' seats, and on the return flight we had the new seats. We were able to make direct comparison. Our verdict is that the new seats offer more legroom and are more stable and comfortable. I was relieved to see that the seats do not recline, a big reason that we select EasyJet. One criticism is that on the return flight the cabin crew had run out of food (rolls, baguettes, etc) by the time they reached us. We were told that this is a frequent thing. I noted that they had plenty of duty free perfumes and goods to sell. I would suggest more food is loaded at Gatwick and less perfumes etc.

easyJet from Gatwick to Marrakech with smooth boarding. Overall a good flight, flight attendants helpful and the seating was comfy. The flight took off on time and arrived 10 minutes early. The food on flight was nice. Looking forward to using them again at some point.

Found the service great. It was an hours flight from Bristol to Edinburgh and flights were on time. The handed baggage service was great! Staff were polite and good at their jobs. I would fly easyJet again, thank you.

I fly regularly with easyJet and for the price the flights are okay, but be warned if you have a cancelled flight! Last November my Gatwick to Amsterdam flight was cancelled, easyJet's internet connection went down and the passengers were left to fend for themselves, with the assurance from the easyJet ground staff that all expenses would be reimbursed. I have contacted them dozens of times since with no progress. I'm now in the midst of a 45 mins call (yet again) to their switchboard. The back-office is abysmal and unaccountable and I'm out of pocket.

This was my first time flying with easyJet and as it is low cost carrier I didn't expect much (paid 65 Euro for return ticket to Rome so why should I), but it was a pleasant suprise. I've checked in online using their app so no need to print anything so saved time there, boarding both at Vienna and Rome were done pretty quickly so no long waiting. Plane looked pretty new so this was positive and even though seats weren't big I had enough leg room (it was short flight and I'm not really tall) and actually had seat pockets with their magazines. Crew were really nice and helpful and even though they don't give out any drinks you can buy them on board for reasonable prices along with snacks, they also sell bus tickets to Rome city center which is helpful and save you time at the airport. I will definetelly fly with them again. For me the best low cost airline so far.

Short flight from Luton - Amsterdam with easyJet. Cabin crew were extremely rude and unfriendly to passengers wanting to purchase food/drinks. Whilst I appreciate that it was only a 40 minute flight, telling the passenger in front to 'hurry up and make a decision' was down right rude.

We use easyJet regularly from Bristol and I'm always amazed that we have wait ages in the departure gate. This trip was no exception. The plane had been standing there overnight so it should have been ready but no we had to wait (standing) for the best part of thirty minutes before being allowed to board. Sheer bloody lack of consideration. When we eventually boarded the captain informed us that there would be a delay because they needed an engineer to come and update the maps for BCN airport. Again the plane had been standing there overnight surely the maps could have been updated then. Then to cap it all a passenger who had checked in had failed to turn up so we had a further delay whilst they found and removed their bags (admittedly not EJs fault). The flight itself was uneventful and the landing at BCN was one of the best (smoothest) we've experienced in many years. We will continue to use easyJet but they really should be more professional when it comes to boarding.

This is only a short flight from the Isle of Man to Bristol. Check in fine until you get to board, then staff were telling women that their handbags had to go in their hand luggage as only one bag was allowed, this was not a full flight so the hold up was not too bad. Flight itself was a non event, staff friendly enough. Never buy food or drink onboard. Flight arrived early. Would fly it again as with budget airlines only if the price is right.

The easyJet flight from London Gatwick to Lanzarote was excellent from take off to landing. The service was first class and the crew were friendly. The announcements from the flight deck were clear and informative. The cabin service was unrushed and the crew were always helpful with no hard sell unlike other airlines.

I didn't expect much as it was the 2nd time I flew with easyjet. The first was in 1997. It hasn't improved much in terms of Customer Service. I have avoided it this long but it was inevitable this time around as I wasn't paying for the trip myself so I had budget constrain. Flew from London Gatwick to Lisbon. Let's start with the booking process. This was easy and straightforward, living up to its name. However, the additional charges for bags and seats (although I knew about it) still irked me. It really should be standard. How can any airline charge their customers for choosing where to sit? Afterall, we are already paying to fly. The bags - less said. Anyway, the London Gatwick experience was so-so. If you're not an easyJet Plus customer you can't bring anything else apart from one cabin bag-not even a small handbag. I think this is just ridiculous. A handbag is like a 5th limb for most people. Having said that, when returning, the staff at the boarding gate in Lisbon terminal 2 (budget airlines only terminal), allowed the passenger in front of me to carry her handbag which was almost as big as her cabin bag. She wasn't an easyJet Plus customer as those who were went through another lane. She was told to queue like we all were. This inconsistency is what lets easyJet down. I have to say, their pilots on both leg of the journey were brilliant. High winds, but not a bump when landing. The bag drop process in Gatwick was smooth. The one in Lisbon was so-so (might have to do with it being a budget terminal). Calling you to the gate 45 minutes before departure and then to go through passport control was a very silly set-up. It meant everyone was anxious and rushing and in a bad mood. But that's the termnal's fault. Easyjet - if I have the means, I would never fly it. The only other airline worst than easyjet is Ryanair (which I flew with once 20 years ago and never again).