easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 906 reviews
6/10
3 star Skytrax Rating
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8/10

easyJet customer review

(United Kingdom)

Having never flown with EJ before (by choice) I ended up flying with them 3 times in one week! I was very surprised at how professional everything was. Two out of the three flights were on time although the third one was late and pandemonium ensued at Faro airport. All flights were comfortable the in-flight food and drink was fairly priced and the staff cheerful and attentive. I now would certainly not dismiss EJ when next looking for a flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Flown back from Palma de Majorca on the 20th July. First rate service although the queue for bag drop was long although an agent was pushing through passengers held up with pending flights. Aircraft very new crew obliging informative and professional. Flight on time departing good seat pitch and not totally full. Despite the best efforts of the flight crew shaving time off the flight time ATC congestion meant we were late landing not their fault. Would always choose Easyjet as my preferred LCC please move back to Stansted for Faro flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

easyJet customer review

(United Kingdom)

Flew to Prague on 14/01/2013 the bag drop was good plenty of desks the boarding was chaotic no preference to speedy boarding. The girl just opened the door to the walk to the plane and shouted boarding now and walked away - as a result it was chaos. Outward flight very good but extra leg room not as good as Ryanair. Return flight on 17/07/2013 a complete nightmare bag drops desk completely unable to handle the number of passengers no priority boarding. Asked for a cold beer in flight and was told they were warm as they had not enough storage to have cold drinks although they offered to put ice cubes in the beer! Overall not a patch on Ryanair.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

July 8th 2013. Flew from Bristol - Nice and back on an easyjet holiday family package. Could not fault the service as it exceeded our expectations from a budget airline. Flights both on time airport transfers brilliant and the hotel was excellent value for the money. I am a very nervous flyer so paid for allocated seating by exits and this also entitled us to speedy boarding which was a bonus and saved any additional stress. First time we used easyjet but will definitely use them again next year.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

easyJet customer review

(Cyprus)

Flew Paphos - Manchester and then Gatwick - Larnaca. Flights on time excellent staff who were nice and polite on both flights and food and beverages were good. The plane was very bumpy at some points and a noise like the one when the seat belt sound appears kept being made every few minutes which was annoying and a bit more legroom would have been better as I felt squished. Overall it was 2 ok flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

easyJet customer review

(Switzerland)

Cagliari to Milan. Issues started before checking luggage in: I purchased priority boarding and priority check-in option to have enough time to eat something but the baggage drop started 30 min late and they didn't setup a priority counter which meant I had to wait for 1 hour. The whole boarding procedure was a complete mess: boarding gate was not clearly specified and the signs were not updated. They took the people with priority boarding outside on a mini bus 25 min before the aircraft was ready and they left us in the mini bus under the sun with broken air conditioning. On the aircraft we had to wait 1 hour. 1 additional hour while certain passengers were offloaded. Would not recommend.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

Had an excellent EZ experience on flights from Gatwick to Mykonos and return which we bought in March for less than££200. Planes clean and punctual customer service excellent so much better than the dreaded Ryan Air if you need a budget airline. Noting to fault the flight at all really other than the normal lack of legroom. We checked in straight away without queuing at both ends and there was no Ryan Air boarding rugby scrum. All very civilised and very impressed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

Monday 1st July - departing Glasgow at 19.55 arriving Gatwick 21.20. EZY894. I am fed up with the poor standards of customer service from Easyjet. Everything is geared towards themselves rather than the passenger it would appear we are there for their convenience not the other way around. I am fed up of standing around (particularly at Glasgow) when the board is flashing final call and yet we have not moved a millimetre onto the aircraft. Having encouraged us all now to take hand luggage rather than pay the exorbitant prices to put luggage into the hold they are now using gestapo like techniques to force you to put it into the hold as the flights are full. This latest ploy now - no check in staff - is another example of poor customer service. Their flights are no longer cheap and the seat/leg room is nothing short of ridiculous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

easyJet customer review

(United Kingdom)

Moscow Domodedovo-London Gatwick. Like the outbound journey a week before baggage drop was far too long! Over an hour! The most frustrating thing being the Easyjet Plus desk was open and hardly being used! Also I really don't understand why on both flights I had to carry my bag across the airport to "oversized baggage" when it wasn't and I wasn't charged extra. In flight crew were lovely really warm and friendly. They were having problems with my card while purchasing beverages but were patient. Flight was slightly delayed on way out (airport's fault not Ryanair) but made up for time and arrived early.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

I travelled on Tuesday July 9th from Liverpool to Bordeaux. Usually fly from Manchester as I live 4 miles from this airport. I was not looking forward to travelling by train from Stockport to Liverpool. Easy transfer from Liverpool Parkway to the Airport. The biggest joy was the airport itself - so clean and laid back. Easyjet staff were so helpful.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes