easyJet

✅ Verified Review | Amsterdam to Luton with easyJet. The flight took off on time and arrived ahead of schedule. The overall flight experience was stable, but very cramped. I am around 174cm tall but the leg room is so little that even I felt uncomfortable during the 40 or 50 minutes flight. The seat is not adjustable, thin, hard, within expectation though as a budget airline. That said, I got my return ticket for around £100, without checked in baggage. That was not a good deal to be honest. A lady in front of me carried a small pouch and a medium sized handbag. Even though it really was a very small pouch, an easyjet employee asked her to put the pouch into the handbag because she recognized the pouch as one handcarry luggage. So strict.

✅ Verified Review | EasyJet flight EZY1821 on 19th April from Manchester to Antalya. Having travelled extensively for over 50 years, never have I experienced such appalling, intimidating and hostile behaviour as displayed by the crew on this flight. From the outset the passengers were threatened by the cabin steward and the intimidating behaviour continued throughout the flight. Whilst I understand cabin crew do have occasional customer issues & pressures to deal with (as do all other customer facing roles) the majority of yesterday's passengers appeared to be middle aged, sensibly behaved golfers & regular, well mannered holiday makers. We were all initially warned that the crew had a "list of passenger names" who'd made purchases from Manchester airport duty-free and if anyone was suspected of drinking their own alcohol they would have their cabin baggage inspected and if found 'guilty' they would have the duty-free confiscated and face the prospect of arrest and a night in jail at their destination. An example was provided involving one recent passenger on a journey to Tenerife, and was conveyed as if this was a threat. One does not generally get on a plane expecting to be spoken to like unruly school children or out of control persons. As far as I could see, most passengers were opened mouthed in astonishment by the attitude of the crew. The in-flight safety demonstration then commenced, but the steward paused it, and subsequently instructed us that if anyone was found to be not paying full attention to the safety demonstration the plane would be "returning to the terminal and we'd be going nowhere". Much as I fully understand the basis and sense behind both the above examples (there were many others) there are ways of politely conveying information to customers. I did not witness one passenger acting in anything but an adult and respectable manner and the behaviour of the crew was at best disrespectful and bombastic. I witnessed one stewardess referring loudly to one gentleman passenger (behind his back) as "grandad". Another male steward was openly verbally and sneeringly hostile towards a passenger, there seemed to be other disputes ongoing throughout the journey. When the cabin steward announced that in flight duty-free sales were about to commence we were all warned darkly about the dangers of consuming alcohol or tobacco purchased in Turkey as it could not be trusted and we would have no idea of the dangers of buying it anywhere but on board the flight (hardly conducive towards the currently struggling tourist economy in Turkey). We subsequently did not purchase anything from duty-free in protest to such slanderous remarks, nor did fellow passengers nearby. It was a relief to disembark, in the arrivals hall a large number of passengers were openly discussing how dreadful the crew had been and how unnecessary their hostile attitudes had been. I have never left a complaint on any social networking or internet website before, however on this occasion I feel sufficiently aggrieved to vent my dismay. I enjoy flying as a rule and have never come away from a journey feeling nervous of the crew. I sincerely hope we don't encounter this particular crew ever again. I will also think hard about which airline I choose to put my business through.

✅ Verified Review | Marrakech to Gatwick. Worst experience flying ever. The seat was filthy and stained, had to wipe it off. The card in the seat pouch was covered in an unknown sticky substance. My girlfriend and I recieved multiple flea bites which I assume was from this flight. When the meal cart finally arrived we had very little selection to choose from.

✅ Verified Review | Gatwick to Krakow. I usually had no issues with EasyJet, as a single person you can deal with no thrill on short flights. However, now as a parent my needs and requirements have changed and i do not think Easyjet takes care of this customer base at all. On a bright side - staff was nice and at points very helpful. However my stroller was not delivered to the aircraft at my destination - not an airport restriction as even Ryanair does this - I had to wait for my stroller more than people for their luggage (not easy with active toddler) - on the way back in Gatwick again I did not get the stroller and when I asked if it will be at the top of the sleeve was told it will not be available until baggage claim. That is a very long walk carring a toddler and waiting for passport control. I was told that 'maybe' i can find a yellow pushchair that i guess are used to lower the cost of service. None was available to anyone on this flight - not only me. If easyJet wants to use this system than i should have an option to prebook this chair or have enough available for all. Otherwise they cant claim they provide the service. - at the end again I had to wait until most of the luggage rolled off I fly a lot with my toddler - low cost and not - but never before I have had to endure this inconvenience. It may not be a problem with older kids but with toddler it really makes a 2 hour already challenging journey terrible.

✅ Verified Review | Flew London Luton to Inverness. One of the best easyJet flights I've been on in the past year, left the ground at the perfect departure time, flight was early landing in INV, plane was clean and cabin crew were pleasant and friendly, how ever I feel like the cabin manager could of slapped a smile on her face as she came off rather serious and abrupt.

✅ Verified Review | Aberdeen to London Luton with easyJet. Left Aberdeen 10 minutes late due to a late boarding despite the aircraft arriving on time, crew were young and professional apart from one who I feel was looking down on customers and her fellow colleagues. Overall another fast, cheap on time flight from easyJet!

✅ Verified Review | London Gatwick to Inverness with easyJet. Flight finished boarding 10 minutes early and we left the stand early only to be caught up in traffic queues waiting to depart. The crew seemed tired as I think it was their last sector of the day. The pilot was extremely informative which I love when there is no IFE.

✅ Verified Review | Inverness to Gatwick. My flight was at 1500, I turned up to proceed straight though a fast security before boarding my flight at 1440, the plane was the 200th Airbus that easyJet own, with that special inverted colour scheme which was fun, but the inside of the A320 was just normal. Friendly, on time, and cheap fare, nothing to complain about!

❎ Unverified | Mallorca (Palma) to London Gatwick. I had booked an over-wing exit seat for the extra legroom and the offer of 'Speedy Boarding'. It was good to see that the ground staff at Palma boarded the aircraft efficiently with 'Speedy Boarding' passengers first down the jetway. We were informed that the flight was full, and l must praise the cabin crew for the courteous, friendly and helpful way in which they managed the boarding process and accommodated everybody's luggage into the overhead bins. The aircraft was clean and tidy. We were told by the Captain that there would be a 30 minute delay leaving Palma due to aircraft congestion in the London area (the communication from the flight deck crew was accurate and informative). A reasonably priced Buy On Board food and beverages service was offered twice during this 2 hour flight. The only disappointing aspect to the journey was when we arrived at a remote stand at London Gatwick. Although the bus was ready and waiting to transfer the passengers to the North Terminal, it took nearly 25 minutes for ground service personnel to arrive and position the stairs against the side of the aircraft. Again we were kept well informed by the Captain and this inconvenience could not be attributed to the airline but their assigned ground handling agent.

✅ Verified Review | Gatwick to Lanzarote return. We had the pleasure to Fly with easyJet to Lanzarote and we cannot fault the level of service. From the time of booking the flight we felt the airline cared about the passengers. We had timely reminders by email about the Terminal move at Gatwick, the opening of online check in, and to make a change there was no hard sell within the emails, unlike some airlines On arrival at the airport there were plenty of staff to explain how to use the self bag drop terminals and to guide you though the process. The outbound flight was a bit bumpy and we had to make two attempts at landing due to a cross wind. But we were warned by the Captain that the plane in front of us had reported 'A bumpy ride over the Bay of Biscay'. The return flight we arrived at Gatwick 25 minutes early due to a tail wind the return flight was perfect. Cabin Crew on both legs operated a slick service and worked well as a team. The cabin service was excellent on both legs and the food was hot and fresh. Its price was the same has the outlets in the airport. The information from the cockpit and cabin was clear, concise and friendly. It was nice to see the Captain on leaving the aircraft on both legs. I would not hesitate to fly easyJet again.