easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 892 reviews
6/10
3 star Skytrax Rating
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easyJet customer review

(United Kingdom)

Has anyone flown an airline which fails to take any luggage on board. Arrived at arcelona airport mid morning last Wednesday 4 September and no-one had a case! No cases were onboard unbelievable. No information given as we landed or when we all stood watching an empty carousel. Next step of course was a huge 2 hour queue to talk to the one poor girl on the Easyjet desk.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
1/10

easyJet customer review

(United Kingdom)

We flew to Turkey this year. We paid £400 each (3 of us). We were delayed at Liverpool for 2 hours and I couldn't believe for the price there was no inflight entertainment or inflight meal. They say you get what you pay for but I'm sorry this was a rip off! The seats were uncomfortable and squashed and staff were unhelpful and rude. On return we only had Turkish lira to which we were told they only accept euro or sterling so we couldn't buy a drink on the plane. We were offered tap water. This was the first and last time we fly with easyjet!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

We travelled Manchester - Tenerife on 2nd September. We chose Speedy Boarding and pre selected our extra legroom seats. Both worked brilliantly and we even shared 3 seats between the 2 of us. We departed 30 mins late and had a pleasant flight. The cabin crew were efficient friendly and pleasant. Arriving at Tenerife we had the excitement of a "fly - around" just as we were about to land the pilot accelerated and flew away. He announced that due to excessive tail winds he was going to attempt the landing again. To some cheers and applause he did so 10 mins later. I'm a fairly frequent flyer and I've never encountered this before but it was handled very well and we had above all a safe flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

EDI-MUC on 23 August and HAM-EDI on 2 September. Two more great flights with Easyjet. Slight delay leaving EDI due to another aircraft having a technical problem and delaying our aircraft's arrival on the stand but this was made up in the air and we arrived in MUC bang on time. Cabin crew exceptionally pleasant and friendly. On time departure from HAM and early arrival into EDI on the way back. Cabin crew not up to the same standard as the earlier crew but still fine. The aircraft were almost full on both flights which I hope will encourage Easyjet to consider serving even more destinations direct from Scotland.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

BHX to BFS and BFS to BHX 2nd September 2013. Had a great first two flights with easyjet! The cabin crew especially on the return flight were very friendly and clearly enjoyed their jobs as they were joking with us and other passengers. They were also very professional. The seats are comfortable with good legroom although if you have longer legs you may want to upgrade to the exit row seats. There is also a wide range of items to buy as gifts at good prices which we took advantage of. The aircraft (same both ways) was in excellent condition and very clean; the flights both left on time and arrived at the destination early. Only had hand luggage and what was interesting in how quite a few people seem to have massive bags as hand luggage Easyjet were very lenient in not enforcing the rule a certain other airline would have made a fortune in oversized baggage! I only wish that Easyjet could open a base at BHX one day!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(Netherlands)

Flown from AMS to LIS on 1st September nothing to say when comparing to KLM TAP or even Transavia which are so much more expensive on this route than easyjet. Went to the plane almost 45 minutes before departure time stress free boarding smart and polite crew onboard who I could see were doing their very best in order to accommodate a few last passengers with some musical instruments sit together. Very quiet flight great food onboard (loved the ham and cheese toastie) and flight arrived very early. Will keep using easyjet on this route as they are the cheapest tough still offering the same or even better service than its competitors.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

easyJet customer review

(United Kingdom)

I travelled from Amsterdam on Monday the boarding was a nightmare. The gate they use H4 has 10 seats for a full plane of 180 people. We had to stand in this small confined place with little air conditioning for 50 minutes. Several elderly people looked very distressed . I love Easyjet but I would never ever travel with them on this route again. I suppose the airport gives budget airlines the worst gates. I was told this is always the gate for UK flights. Not easyjets fault but a nightmare nevertheless.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

easyJet customer review

(Kuwait)

Yesterday (25-Aug-2013) we flew from Amsterdam to Newcastle. I had one back pack and one handbag at the boarding desk I was told that a passenger should only carry one piece of luggage. So she told me to pay an extra £50 - which I was okay with. We waited in line for the flight (for a very long time +30 mins standing) then I saw many people on the same flight with two huge bags and she did nothing about it. The plane was half empty. I will never fly easyjet again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money N/A
no
8/10

easyJet customer review

(United Kingdom)

CPH-STN EZY 3096 23rd Aug and 25th Aug. Great flight. Easyjet iPhone app was flawless. Comfortable new seats. Friendly and professional staff. A massive improvement since I last used them. Well done Easyjet. Streets ahead of Ryanair. Food still expensive and basic but edible. Feel Good snack box was nice though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Manchester to Bilbao over Easter weekend outbound 29/3/13 return 2/4/13. As I live in Glasgow this is the easiest option for me now to fly to Bilbao. I was impressed by the airport staff it was my first time at Manchester airport and they were very helpful. Both flights were on time. The cabin crew were professional and very friendly. The captain kept us up to date. The seat comfort is good with enough leg space for the 2 hour flight. The return flight cost me just under££223 over Easter Weekend and I only booked 3 weeks before. To me that was money well spent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes