easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"Appalling experience"

(United Kingdom)

Verified Review | Flew easyJet from Gatwick to Fuerteventura. Automated check in chaotic. Flight time delayed initially by over 3 hours, subsequently 2 more changes causing confusion and inconvenience. Poor communication throughout. Held in gate area for ages then herded onto tarmac and stood in freezing conditions for 15 mins. Crew arrived late despite lengthy delay. Flight short on already limited menu options and only served first refreshment after 2 hours of 4 hour flight. Appalling experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Fuertuventura
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made me pay 60 euros for luggage"

(Italy)

Verified Review | Venice to Naples. I always travel with a hand luggage if my trips aren't longer than a week. Yesterday at the airport in Venezia (Marco Polo) they wouldn't let me pass with my hand luggage although it fits the official proportions of the company/airport, then they made me pay 60 euros for the luggage, an absurd price, I paid more for the luggage than for the flight. I always travel with the same luggage, but thanks to the person in charge from easyjet I had this problem - other passengers pointed out to me that they passed with luggage bigger than mine. So my advice is don't ever pay those 60 euros if you get in the same situation as I did, report it to the airport, do what you need to do, but don't pay that money. 10 people who came after me had to put the luggage on hold, that is to send it for free because the plane was full, so for them they could do that but I had to pay 60 euros.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Naples
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"so helpful and cheerful"

(United Kingdom)

Verified Review | Newcastle to Belfast. We would like to commend a young man who was working on the Easyjet desk at Newcastle on 02.02.17. He was like a breath of fresh air, so helpful and cheerful and gave us a warm welcome at the desk. He arranged for our bags to go in the hold and this helped us enormously. I wish all easyjet desk staff were like him. It made such a difference to us and made the trip enjoyable. We were going to celebrate our 40th wedding anniversary with our family in Northern Ireland and it set it off on a good footing. However on our return on Sunday 05.02.17 the flight was delayed and we were sent to the waiting gate where we had to wait for some considerable time without any seats to sit on. Considering it was a full flight there were only about 20 seats in that area. Because the flight was delayed we missed the last train out of Newcastle and we had to get a taxi home which cost us £15. This was a disappointing end to our trip.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewcastle to Belfast
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"told us flight has gone"

(United Kingdom)

Verified Review | Luton to Geneva. On 23rd February myself and my partner have checked in our luggage then went to the gate 11 as indicated in the screen TV in order to board the plane. While in the queue, the easyJet staff told us they are delaying the flight because of weather conditions (there was a strong wind) and we should go to the waiting area for further update. They told us to monitor the updates on the TV screen. We went to the waiting area but the status of the flight has never changed from "gate closed". After an hour we got hold on one of the rare easyJet staff, we asked for information about the flight and she told us that the flight has gone. We did not understand how this has happened. We have asked them to put us on the next flight but there was no one to help us. They were sending us to each other with no help at all. They were sending us to a place in the airport which they call desk 6. They told us to use the phone in this desk to contact easyJet staff and tell them our problem. We tried This phone for 30 min but no one was answering. When we could get out from the airport security zone, we went to easyJet desk in order to put us on the next flight they asked us to pay £80 each. How can they make us pay for their mistake? The manager of the desk at the check in area was rude to us. The attitude of the staff on the ground is inacceptable. If I have to advise, better pay £50 more and travel with a decent company..
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Geneva
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"stood on bus for over 15 minutes"

(United Kingdom)

Verified Review | Munich to Gatwick was dreadful. The negative experience started long before departure. EasyJet use terminal 1 at MUC but there were no indications on the boarding pass of which zone to use for bag drop - I ended up having to ask at the information desk and then trek all the way down to zone Z by the S-Bahn station. Some simple signage and advice on the app or website (I did check before travelling) would have allowed my taxi to drop me at the right place. Passport control not within EasyJet's control I admit but they should be making representations to the authorities was incredibly slow. Security was fairly quick. Then boarding - I've rarely had a more unpleasant experience. Coming through the gate at the "last and final urgent call", I am greeted with the dreaded bus. Already packed of course, and more passengers pile on behind me well after cut-off time. We stood on the bus - cramped, cold, uncomfortable - for over 15 minutes before we were driven to the stand. Boarding once off the bus was quick enough, we taxied on time and were in the air by 0955. Seat was the usual cramped LCC arrangement. No recline at all. Slept, so no idea on service. Landed slightly ahead of schedule and then rather surprisingly got a jetway to the plane, so at least I didn't have the horrors of a bus both ends. One good thing - baggage delivery was swift.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to Gatwick
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible to watch how that staff "

(United Kingdom)

Verified Review | Manchester to Munich. A dad traveling with two young kids was kind enough to help me put my suitcase in the overhead locker, only to then straight away be told off by one of the flight attendants, for putting his jacket in the overhead locker as well. (Since when is that a crime?). Then the flight attendant impolitely ordered the dad to unload everything again and to only put "things with wheels" in the overhead locker. It was horrible to watch how that staff who should be responsible for taking care of the passengers treated that very helpful person.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Munich
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"an okay short flight"

(Denmark)

Unverified | Copenhagen to Berlin Schönefeld. The plane was delayed by over an hour, so that wasn't so great. But in addition to that, the plane was new, and the cabin staff were friendly. And when paying only around only 50€ for a ticket, it's kind of hard to complain. So all in all, an okay short flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCopenhagen to Berlin
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent both ways"

(United Kingdom)

Unverified | Luton to Barcelona return. Excellent both ways with Easyjet and for a bargain price. For roughly same dates BA out of LHR looking for £250 , this was £40 return including taxes! Both flights on time, outbound middle seat free, inbound whole row to myself. I purchased the speedy boarding which worked both times for getting on an off the aircraft. Crew were friendly and efficient. On landing I was back in my car in 15 minutes. Very impressed.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Barcelona
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"often at cheap fares"

(China)

Verified Review | Berlin to Nice. EasyJet was never my choice, but they do offer routes and often at cheap fares. So I headed to Berlin Schoenfeld instead of Berlin Tegel, suffering the inconvenience as well as the most squeezed seat in the air. But what do you expect paying my early booking fare. It was good that EasyJet always delivered me to my destination safely. Slight delay only.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Nice
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"boarding was rather chaotic"

(United Kingdom)

Verified Review | Flight from Gatwick to Aberdeen with easyJet. Flight was 30 minutes late and boarding was rather chaotic. They love to put us in long queues waiting a long time to board the plane. Apart from that the flight was fine. The new seats are slightly more comfortable then the old ones, but the gap between each seat don't give much privacy in your own space.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to ABZ
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes