easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 814 reviews
6/10
3 star Skytrax Rating
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8/10

easyJet customer review

(United Kingdom)

SEN-FAO-SEN. 2 great flights especially now you have allocated seating better late than never. My only gripe is please stop calling passengers for boarding (at SEN) when the aircraft isn't ready to board and you are stuck in the freezing cold for 10 minutes. Carry on with making flying enjoyable again it really is getting back to the good old days.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Flew to Malaga and back. We booked speedy boarding which is an excellent idea. Lovely nearly new aircraft polite and efficient cabin and flight crew. Will always try to fly with them again. To those who complain about missing a check in or gate - it is your responsibility to turn up and allow sufficient time to get through security etc and to the gate this varies at each airport and the time of day - it is not the responsibility of the airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Manchester to Alicante. Have flown with many airlines but this was a first with easyJet. The cabin crew and service were fantastic and they were always smiling and friendly. The plane was very clean better than some more expensive airlines and I would definitely fly with them again. A nice start to my holiday.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(Netherlands)

AMS-NCL-AMS. Both full flights but the job was very well done. Paid 170 for 2 incl. one bag which was almost half the price of KLM at almost the same departure times. Friendly crew - also at drop off no constant harassment with product selling like Ryanair on time performance and fair prices for drinks. EasyJet shows that low cost travel doesn't mean you want to be treated like cattle.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(Serbia)

BEG-MXP-BEG. First time flying with easyJet it was a really good experience. The easyJet-terminal 2 at MXP is a separate from the rest of the airport but with all the regular facilities. Travelled with hand luggage only. Both flights were full still the boarding was smooth and effective. Allocated seating was good as there is no rush experienced with other low costers did not pay extra to get the option to choose the seats yourself but it would be great if they offered at least a few seats per flight to choose from without extra charge like regular carriers. Legroom was ok for a budget airline . Italian crew were good only tried some snacks and wine price was ok. Quite cheap ticket so really good value for the money. Recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

BRS-PMI. Flight time of 2 hours 10 minutes very good cabin service good legroom excellent boarding process now that seats are allocated food fairly priced and was good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

easyJet customer review

(United Kingdom)

First the Easybus service was nightmare as we weren't able to get on the right bus as it was late and when it arrived my kids and I couldn't get on. When we got to the airport we were forced to pay £25 for luggage being 1 kg over weight. If that was British airways that would be fine. For the flight you have to pay for food which the prices are ridiculous and the food isn't that amazing. 1 year prior to this occasion my kids and I had to fly to Spain and unfortunately Easyjet messed up our booking and we had to miss a weeding! My advice is only go on Easyjet for a weekend out with your friends other than that better fly on British Airways or another airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

easyJet customer review

(United Kingdom)

LGW-RAK-LGW and as ever an excellent experience with a polished airline that some people still love to slate normally because they don't bother to read the T&C's of travel! Outbound on a clean A320 with great crew left on time and arrive 30 mins early. Coming home an A319 which left 10 mins late but still arrived 15 mins ahead of schedule. Allocated seating GREAT and crew again happy and attentive. I think easyJet are still way ahead of the game even compared to holy grail of BA! Reading other peoples negative reviews makes me laugh because they haven't read their terms and conditions of travel - that's hardly easyJets fault! Great airline great service and normally great crew - and always at a great price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

easyJet customer review

(Italy)

They sold me 4 one-way flights instead of 2 flying out and 2 return between Rome and Basel. The 14th I flew out to Basel. On the 15th I showed up at Basel and they explained I had tickets to fly out of Rome again - without ever returning of course! No problem they allowed me to either change the two tickets for 289 euro or throw out the old ticket and buy two new for 279 E!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

easyJet customer review

(United States)

Refused to check me in to my flight from Paris Orly to Nice because I arrived at the check-in desk 43 minutes before the flight. Forced me to buy a pair of new airline tickets at a cost of 150 euros on the next flight. I was in line for 13 minutes. At the next flight I made it through security in 8 minutes. They didn't start boarding until 18 minutes before departure. Forced my husband to pay 30 euros at check-in because his carryon was 1.8 cm taller than their published standard threatened to charge us 50 euros if we took it to the gate. My carryon passed at check-in and at the gate they tried to force me to check it for 50 euros because it would not fall all the way into the baggage sizer of its own force. First experience with EasyJet will be my last.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money N/A
no