easyJet

✅ Trip Verified | Flights to and from Amsterdam from Gatwick booked weeks ahead and both journeys checked in before we left the UK. Not the cheapest flights available but economy. We arrive at the airport 2 hours before flying, in plenty of time, clear security easily and go to the gate area to wait for a specific gate. 10 mins before the scheduled departure another passenger notices that the departure time has changed from 19.45 (imminently) to 17.50, no other information. This causes other passengers to check their app to discover, then relate to us, that the flight has been cancelled. Not delayed, just cancelled, and that the 17.50 departure is the next day, Saturday. Savvy frequent flyers rushed off, knowing what to do, some even got alternative flights with other airlines. We were left standing with no information and no instructions what to do. There were no EasyJet staff on hand to explain, to offer suggestions or just tell us where to go. Eventually we found an information desk and they directed us back out to the Departures hall (back through the Baggage Hall and Passport Control) to the EasyJet check in guest where the other 150 or more passengers were waiting to find out what they were going to do. I waited in the queue for about 90 minutes to get to the front to be handed a piece of paper with the name of a hotel on it and the next day's flight details. It took them 30 seconds to give it to me. When I asked why they didn't just hand that out to the whole queue the poor desk staff, (who were not EasyJet staff just local airport representatives), said sorry the 40 rooms they had at the airport were full so we had to go back into town. So a train back in Amsterdam, a taxi to the hotel (which was very nice) but no meal as promised by EasyJet and by then the kitchens were closed. The next day our replacement flight is the last one out of Amsterdam, not the first or anything else during the day. The amazing thing is that there are no EasyJet people to talk to. None of the staff are theirs, not the check in or the gate staff. They know EasyJet are rubbish so they are practised at apologising. Don't fall for the cheap price, it's not worth it. The delays are inevitable, the cancellations random and the service non-existent. Pay a little bit more to know that when it does go wrong, as it will, there is someone there that can help you. The next day I had downloaded the app in order to check in on line. Using the flight tracker I could see the incoming flight from Alicante. Maybe the day before it came from somewhere else but the method is; plane comes in, offloads passengers then gets sent on somewhere else. The Friday flight was cancelled due to 'a staff welfare issue'. Whatever, it must have been known about on the other flight, for some time, to allow then to make alternative arrangements for a spare pilot, 2nd officer, navigator?, cabin crew. But no, EasyJet don't do that because they care more about the bottom line than customer service. About 180 passengers on an A320 Airbus. Each passenger entitled to a minimum of 250 euro compensation plus hotel rooms, transfers, food etc, could cost them 63,000 as a conservative estimate for 1 cancelled flight. A lot more than the cost of one or two spare crew on standby. I learn today that Amsterdam is an EasyJet hub airport. But it doesn't matter to them, the only thing that matters is bums on seats. Don't pay, go somewhere else - change

✅ Trip Verified | Having flown with EasyJet before we were aware of the pit falls with flying with LCCs. The outbound flight from Luton to Pisa, left on time and the boarding was slick, and professional, despite only having one set of steps in operation. Paying the small extra fee for speedy boarding meant we were able to take our carry on bags on board as the flight was full. Cabin crew operated a full trolley service just after we took off and an extra drinks service before landing. There were regular updates from the cockpit during the flight and a warning that it was going to be a 'tad' bumpy just after take off and we need not worry as the aircraft was going hit cold air has it climbed to its cruising height. Due to a tail wind we arrived in Pisa 90 minutes ahead of scheduled. The return flight into Gatwick was of a high standard and the cabin crew seemed very professional and exceeded customer expectations. Again the cabin service was slick and polished. Easy jet have now followed other airlines and allow you to pre order a meal (Hot or Cold) prior to booking and you are served prior to the main service, this is a good idea and worth every penny of the cost.

Not Verified | Milan to Berlin. I used the company many times and I never had any problem with EasyJet. I was coming back from Bangkok, after a 12 hours flight, after a 2 weeks holiday in Southeast Asia. Landed in Milano Malpensa, still 6 hours to my flight to Berlin, when I realize I was not able to do the online check in from my app, for me and my girlfriend. We tried 2 smartphones, and iPhone and a Samsung S8. No one worked. We reached the EasyJet desk as anxious about the issue. The employee at the desk advised us that the flight was "overbooked", and we were the first 2 passengers in overbooking. We booked and paid the tickets in November, and few hours before I got this brilliant news, and after that, the person at the desk said: I wish you luck. You might be able to board this flight. I used to work for an airline and I know how the system works with EasyJet, so I know that every flight has a no show percentage, but I do not expect to need to have luck to board a flight with a normal ticket, purchased more than 4 months ago. I had two options ahead of me: 1 wait till the end of the boarding even if I had a ticket already - 2 in case there was no seats available, getting a hotel room and wait time to be refunded, and leave the morning next. Both solutions were for me ridicolous as we are talking about tickets that I purchased more than 4 months before, considering the fact that I needed those tickets to get back home in Berlin. As I expected there were around 15-20 empty seats on board, but still I had to wait till the end of the boarding, so in the end I board the flight but still, this is unacceptable.

✅ Trip Verified | Berlin to London. Having read the reviews about EasyJet in recent times and not having flown with them for many years I was a little apprehensive of the service and flight I was about to receive, however I can’t speak more highly of this airline. In the three flights I took over the last few days I witnes some of the best cabin crew, and excellent examples of great customer service. My last flight I was asked politely if I could move seats as I customer had booked to fly with a large musical instrument, the crew found me a seat at the front of the aircraft. I’ve had a similar experience on BA and I have to say they were rude and told me I had to move and put me in a seat at the back of the plane! I’ve flown with many airlines around the world and even the best get it wrong sometimes, but I just felt that I was in safe hands with easyJet, they have a professional attitude and seem to be a willing to accommodate in a low cost world. They are a low cost airline and I’m sure passengers should remember that when they have 5* demands however that should never excuse poor customer service and unprofessional behaviour, on the flights I’ve received this year so far I’m happy report this was far from the case onboard easyJet. I for one will highly recommend them.

✅ Trip Verified | Edinburgh to Luton. EasyJet is incredibly manipulative and makes money is by pulling people out of the queue and arguing that their bags are oversized. They subsequently charge you £50.

✅ Trip Verified | Newcastle to Bristol. Have used easyjet on several occasions and always found them to be very helpful. Although on this occasion there was an hours delay to the flight there was plenty of information and apologies from ground crew and cabin crew/pilot. Staff are friendly and helpful and food and drink is reasonably priced. Staff are well trained to deal with nervous passengers too. Great airline to fly with.

✅ Trip Verified | Bristol to Funchal return. Delayed flight EZY6346 from Funchal - Bristol Passengers asked to go to the gate at 11.20am very few seats available. Speedy Boarding section indicated for SB passengers to line up. Kept waiting, standing, until 12.05pm when Speedy Boarding passengers asked to load into bus. The bus then loads all the other passengers meaning SB passengers are now the last passengers to get off the bus and hence the last on that first bus to load onto the aircraft. We choose SB so we do not have to wait so long to board. This time not only did the bus not let passengers off immediately but we then queued behind all the other passengers to get aboard the aircraft, get to our seats and then find space for our hand luggage. Easyjets response was as expected, we don't refund. I was told SB was "A Benefit" funny that I thought when we paid a lot of money for a decent seat we were also paying for Speedy Boarding. The plane left 1 hour late, The plane was dirty, crumbs on the seats and paper on the toilet floor. The snacks expensive and the Chicken Chilli wrap freezing cold with the wrap soggy when it thawed out. Poor service and very poor, couldn't careless response by Customer Service.

✅ Trip Verified | London to Berlin. Flight wasn't displayed on the board closest to us for some reason meaning that we arrived as the gate closed. Staff went out of their way to be obstructive and obnoxious. We could have boarded the plane as we only had hand luggage but, even though there was still half an hour before the flight was due to depart, they wouldn't allow it. They want to force you to buy another ticket for another flight (there were none). Net result is that we didn't fly! I have never used this airline before and will never try again. I wouldn't advise anyone to risk it, it may seem cheap but it is for a reason!

✅ Trip Verified | London Gatwick to Athens. Absolutely ridiculous - watch out for all those hidden baggage fees. They ran out of space for luggage and for people. I had to check my bag which I have flown with before and has been damaged on easyJet flights before. I was charged an extra £50 for this by the pushiest staff member who just seemed like they wanted to take my money and run. Half the flight had to pay extra fees, the staff were getting into arguments with paying, flying customers, everything was an absolute horrendous mess.

✅ Trip Verified | This is a fabulous airline! The flight departed on time, the captain on the way there (13 March 2019, 2:45pm) kept us well informed, told us the aircraft type and where we were flying over; which I find interesting. The announcements were also in Spanish (with the most pleasant voice) and the staff were really polite, efficient and friendly. I paid for a tea and it was nice, big and hot. Easyjet accepted cash, which really convenient (receipt given) and the food is excellent value. The only suggestion I have is that on the way back to Luton the plane needed a more thorough clean and the tap in the toilet had a small drip that needed fixing right away. My compliments to easyjet!