Delta Air Lines

Not Verified | I was flying out of Detroit to Jacksonville on Sunday May 15th. I had a meeting Monday morning at 8am. Delta canceled my flight and changed it to Monday Morning at 6am out of Detroit. They informed me of this on May 14th at 4pm. I had to cancel my flight and change my meeting with my customer. Delta still charged me $150 to cancel my reservation that they made on my behalf. Without notice. Bottom Line: If you fly Delta - prepare to be screwed.

✅ Trip Verified | San Francisco to New York City. Arrived early, crew arrived late for scheduled take off, because of traffic. My family and I had the same traffic and managed arrived on time for our flight. Our reserved seat were changed (booked serval months ago) then several mechanical issues to include leaking fuel. After 3 delays we are still not in the plane. It’s currently 1:00 pm we scheduled to fly at 11:40. Worst service ever. Unacceptable crew delays and maintenance issue horrible

✅ Trip Verified | Absolutely awful airline. Overbooked our flight and essentially just kicked us off and gave away our seats. Then the lady laughed in our face when we asked if there was anything she could do to help us and blatantly lied right to our faces saying she did everything she could to get us on. I will never fly Delta again.

Not Verified | First flight, was supposed to depart at 1. Didn’t leave the ground until 3:40ish. Was supposed to be a two hour flight, we didn't land until 7:40 and weren’t allowed off the plane until 8. Our second flight was scheduled for 9:20 (after a delay thankfully). We thought because of the delay we would make the plane but it got pushed back to 12am and then cancelled. We were reschedule for a flight the next day but that got cancelled as well without any notification. Thankfully we were watching the app. We went to the flight rescheduling stand and they were pretty difficult to work with. We decided to try driving home but all the rental car were taken. We ended up having to take uhauls home instead. Will not be recommending Delta or for people to fly through JFK.

✅ Trip Verified | Panama City to New York. Unremarkable in every possible way. No lounge access at PTY, no priority security, rude on the ground staff at PTY, old equipment with circa 1990s IFE. Simply can't imagine why anyone would actually pay for this (yes I did). This wasn't a first-class experience, not even a second class experience, very much a third class experience. Don't really understand why people think Delta is so great. As a OneWorld Elite, I won't be returning to Delta anytime soon.

✅ Trip Verified | Traveled to Paris in May 2022 was holding economy tickets till I got Delta premium select R via miles dirt cheap. DTW to CDG on the A350 the service was okay. At the start the Delta one person in charge came over and told us the crew for the area will take good care of us. Seemed a lie because when the service started it was the same crew for us as for economy class. The meals are served on a plastic purple plate in foil tins. Meals nothing great but tasted fine. Breakfast was served 1hr prior to landing in CDG. Not sure why Delta wouldn't carter a McDonalds original egg muffin with sausage as it is much better and probably cheaper. Not worth in Premium R to Europe nothing is different but getting Sky Priority, and headset and the amenity kit. Delta would have to add lounge access to make it worth while. It seems only the routes to Korea get good food in proper plates. plus service. On the return from CDG to SLC was on a A330-900 Neo. The food was horrid, and one cannot imagine why Delta would cater such food out of Paris. Considering they cater sandwiches for the snack available at anytime which were much better plus the hot cookie. Instead of complaining about Emirates and Qatar Airways focus on the food services and dedicated service in Premium R to compete with them. Premium R should have dedicated crew that is not working economy class and seats that recline more maybe to 175D. Till Delta fixes those issue then Premium R is a joke even if you get at dirt cheap miles.

Not Verified | This has been the most horrific experience I have ever had with an airline. Losing lots of money, getting no sleep, ruining my vacation. No one at Delta will do anything to compensate for the extraordinary damage they are presently wreaking on my family.

Not Verified | There's no accountability at all with airlines. They cancelled our flight to Idaho falls after some error with the plane, (it's a 45 minute flight). Then already filled the other planes going to Idaho falls on other airlines and the next one to leave isn't until 2:45. They gave us some tiny biscuits and waters but now I'm forced to go pay my life savings away for some terrible airport food. No compensation, no meals, no nothing. There should be something returned to the customer. It's completely ruining our trip and now I'm missing all my classes and day off work. All because we couldn't complete a tiny 45 minute flight.

✅ Trip Verified | Worst experience ever for the first time after travelling with many other companies. The flight was cancelled and the company did not notify us either the travel agency. Even after being at fault they made us wait for hours just to give us one only option, which made us lose an entire day of our honeymoon! Delta manager requested us to answer some questions, but when we asked him some questions he never replied, always giving us the same sentence. He said we had to speak with Delta and not with him, when he was the manager in charge of Delta. We were being ignored and they made fun of us from 11am until 2pm. I have never being treated so awfully in my life! They completely ruined our honeymoon.

✅ Trip Verified | New York to Indianapolis. This was literally the worst flying experience I have ever had in my life and I’ve been flying since I was two years old. First off they cancelled my flight without giving me any type of notification at all. I just arrived at the airport and the ticketing agent is the one who informed me as I was trying to check in. I also prepaid to check a bag that the ticketing counter told me I’d be better off not checking in because of all the changes they were having. So I paid $30 for a bag that didn’t even get checked in. So I tried to see if there were any flights that would be arriving to Indy earlier because even though I work I am also a mother to 6 year old daughter who was expecting me to be home early afternoon who I would be disappointing immensely because of this to which I was informed that there were no flights and I would just have to endure the long day. After enduring the additional 8 hours at the airport it’s finally time to check in and get on the plane. As I’m going through I am literally forced to check my bag in due to “lack of space” on the flight. So the bag I spent $30 to check that I was told to not check because of all the changes I’m given no choice to check in. I was almost in tears at this time because I was expected in hours ago and it seems that regardless of what I want Delta and their employees plus care less. It is very evident that Delta doesn’t give the slightest iota for the people who fly for them. I will literally never fly with this company again it was the only part of my entire trip and I regret using Delta rather than my normal airline. Lesson learned on Delta flights your just a number not human being.