Delta Air Lines

Flew to New York from Dublin with 2 small kids Fri 22 Nov and returned Mon 25. I must say I was very impressed. The cabin crew were pleasant and professional. The plane was full and they were kept busy but they really made my daughters feel special giving them extra cookies drinks passing chat etc. Even when one woman decided to go to the restroom a few seconds before takeoff - a potentially serious situation - they were firm but polite as they leaped down the aisle to make her sit down. IFE worked on all seats and while a couple of inches of extra legroom wouldn't have gone amiss it was fine for a six hour flight. A word about the meals. I've noticed many times that the catering supplied by European companies (ie going out) is far superior to what you get coming back from the USA regardless of airline. But that's the only criticism really. Well done Delta. In my experience you're at least as good as BA KLM and Virgin.

We flew from Manchester UK to Tampa and as Delta gold members we were upgraded to business and first class due to coach being full. It was a great flight great crew and food 3 days later flew from Tampa to Texas Hobby via ATL in coach. The flights were again great snacks and drinks really good service. I feel if you are nice with their staff they are nice back.

I booked a first class ticket using miles about a month ago. The only reason I booked the particular flight (red eye) was because of the 1st class seat options. At that time there were a considerable number of 1st class seats open. I checked in via mobile 24 hours before-no issues. Got through security-still no issues. When I went to board the plane I was told when they scanned my boarding pass that I'd been downgraded to Economy (not even Economy Comfort) because I was on a complimentary upgrade. I explained that absolutely was not the case and that I'd specifically booked the flight as a 1st class ticket. The response I received at that point was that "Corporate did it because of an equipment change we don't know the criteria they used and we can't change it." I took it up to the most senior person I could at the gate and got the same generic answer. I used to be a huge proponent of Delta and have defended them countless times to friends. I will never fly with them again.

Good on time performance. Wished to have a second warm meal on board an intercontinental flight then just a breakfast. Very noisy cabin due insulation on the 737. Crew seemed unorganized and hasty. IFE wasn't working properly.

Early November BE flight JFK-CDG. Clean aircraft competent FA adequate catering but the Delta lounge at T4 is a disgrace. The complimentary wines are not listed anywhere while the charged offerings are both printed and on electronic pads. Salty snacks only or purchase food. Have they visited their partner Virgin Atlantic's BC lounge? On time arrival and good baggage delivery. Very limited movies on this flight.

On time departure despite chaotic boarding in BE due to a seat configuration change. FA were quite senior and not well groomed especially the purser whose uniform was stained. The FA's were very active with service however. Catering good especially the pre arrival hamburger. Lots of videos although every time there was an announcement (and they seem to make many) my movie reverted to the French language. (CDG-EWR). Pre departure lounge was Air France which was offering a buffet lunch along with many wines champagne and snacks.

My wife and I flew back to London Heathrow on flight 19 from Detroit. This airline is a disgrace. Very poor food but it was the service from the flight attendants which was particularly bad. They seem to have absolutely no idea of offering a service. Passengers were treated with complete indifference and staff spent most of their time in the galley eating and talking loudly. Never again. Next time I go to Detroit I will fly BA or virgin to NY so that I only need to suffer the short hop from NYC to Detroit. Coincidentally I have a friend who has just taken a flight on Delta from NY to London who also experienced shocking service.

I have been flying and traveling internationally for over 10 years and after flying Delta for the first time I will not be traveling for a very long time. Aside from the cramped plane I was refused food service on my 13 hour flight by the extremely rude flight attendants until I gave in and purchased food items. The flight itself was the absolute worst 6.5 hours of turbulence triggered my anxiety and when I tried to get my medicine from overhead I was shouted at by the attendants. Deltas entertainment was terrible and needs to be updated there were 2 small TVs in front of easily over 50 people. When the flight was over there was a half hour delay and I had to catch my next connecting flight. I will never fly Delta again.

I flew from Chicago to Atlanta. The plane was full the staff very nice and friendly. My only complaint: the cabin was filthy it needed attention and the seats were small I'm a big guy 6 ft and 220 lbs. The flight was a short one if it had been longer it would have been uncomfortable.

My 7 month pregnant wife and I flew from Chicago to Mexico on Nov 7 2013 on Delta flight 8048. According to the Delta representative I spoke with on the phone Delta messed up and rescheduled everyone on this flight to Nov 8 (without telling anyone and even though the Nov 7 flight still flew). When we didn't show up for our Nov 8 flight in Chicago (since we were already in Mexico since Nov 7 and never knew about the Nov 8 flight) our return flight on Nov 10 was cancelled. We arrived to our airport in Mexico on Nov 10 to find out we had no return ticket to Chicago. The Delta representative was so sorry that she gave us a single 25 dollar gift card to split amongst the 2 of us. This is ridiculous. Why should I ever fly Delta ever again?