"enjoyable and relaxing"
1 reviews Junqiang Wang (China)
I was on China Southern Airlines flight CZ319 on 4th November from Guangzhou to Perth. Everything was working in the Boeing 787, and I was quite satisfied with the dining and entertainment facilities. The flight arrived at the scheduled time. The cabin staff were professional and friendly, which made for a pleasant flight - they took care of passengers patiently through the flight. I thought the seats were comfortable, and it was an enjoyable and relaxing journey.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to PER |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Cabin staff wonderful"
L Lagan (New Zealand)
Auckland to London via Guangzhou with China Southern Airlines. Check in Auckland First Class. Supposedly excellent until realised Checkin staff had not bothered to tag our luggage Priority which meant a long wait at London. Auckland to Guangzhou service was wonderful. Cabin staff wonderful. Guangzhou to London was mediocre - staff asked us what time we wanted dinner, then forgot to serve our dinner, then told us they had run out of beef. Very interesting when crew had all finished eating and only 3 First Class passengers. Not the same standard of service as provided first leg. Its very hard to rate service when one leg was excellent and the other was mediocre.
| Aircraft | Boeing 777 / 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | AKL to LHR via CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lovely, helpful staff"
A Locke (United Kingdom)
My first long haul flight - I was dreading it after reading some of the earlier reviews. However my flight from LHR to SYD via CAN with China Southern Airlines was great though - lovely, helpful staff, food was OK (and I'm a fussy eater) and entertainment was good. Seats in economy are pretty cramped but if you want better than economy then you have to pay for it?
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to SYD via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff were patient"
Huan Wang (China)
We were on flight CZ3822 and CZ343 on 9th December from Nanjing to Melbourne via Guangzhou. The first flight delayed for 2 hours and we couldn't catch up with the second flight to Melbourne. China Southern Airlines arranged us to stay at a hotel overnight and catch up another one next morning. Service on ground and on flight were both great. Their staff were patient, thoughtful and responded to our requirement promptly.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | NKG to MEL via CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were very kind"
Lisa Guo (Australia)
8 hours flight China Southern Airlines from Guangzhou to Perth with my two young kids. The crew onboard were very kind, and lots of inflight entertainment to choose from, with two big meals. Even when my kids pressed the call button for several times for fun, the crew were efficient and patient all the time.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to PER |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"couldn't fault the service"
C Fortune (Australia)
Guangzhou to Melbourne with China Southern Airlines. Excellent service at the airport, lounge, transfer and inflight. I couldn't fault the service, Fantastic free overnight transit accomodation. Excellent food, Chinese and western food options. 180 deg lay flat seat was comfy, although a bit narrow. Nice pillows and quilt. Only change I would suggest is to lower the cabin temperature to 21, 24 deg is too warm for sleeping. Or alternatively, install individual air vents for each seat.
| Aircraft | A330-300 V2 (3 class) |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Melbourne |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"one of the best experience"
Josephine Chen (Canada)
Taking the China Southern Airlines is one of the best experience that I have had. Everything went wrong before we checked in at CZ counter: travelling with one infant and a three-year-old, we couldn't catch the flight from Montreal to New York due to the system failure of US customs; as a result, the flight to Guangzhou was also missed. After an exhausting trip with kids and heavy luggages and one night stay, we didn't really expect too much on the second trip. However, we not only managed to find seats in flight of the next day, the seats were even the best to take care of kids. Very spacious and available to hang baby bassinet, which usually costs hundred bucks extra in Canadian airlines - we got it free. All the cabin crew were generous to us, help offered from time to time. Besides, washing rooms were kept clean and organized after 15 hours flying, it's challenging for crews and essential to mothers like me.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | New York to Guangzhou |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew were pleasant"
Philip Mathew (Australia)
This was a China Southern Airlines return flight for us from Jinan to Sydney via Guangzhou. The check in procedure was straight forward at Jinan International Airport but needed an interpreter to finalise the details. Baggage was checked through to Sydney. The flight from Jinan to Guangzhou was fine with average service and the food selected by my wife and I was of reasonable quality. However the quality can be improved for the food. The flight from Guangzhou to Sydney was pleasant as we flew the A380 aircraft. The service was better and cabin crew were pleasant in our section of the aircraft. The food was average . The seats were comfortable for us as we are not very tall. The entertainment system was fine since we were able to watch the movies that were of interest to us. Overall the service and flight was fine. The boarding procedure has to be streamlined so that the issues with boarding can be minimised as everybody rushes to board the plane. However this has to taught to the travelling public in China. Also airports should have a sign indicating the boarding rows so that there is no confusion with the boarding of economy class passengers.
| Aircraft | A319 / A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | TNA to SYD via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very polite and helpful"
Ed Wilson (United States)
Los Angeles to Kuala Lumpur via Guangzhou with China Southern Airlines. The staff onboard as well as on the ground were very polite and helpful. Received a letter of apology for a delayed flight. Three large meals each way and snacks between meals. Restrooms were cleaned frequently. Received extra blankets and drinks whenever asked for. I have flown via various American, European, Asian and Australian airlines over the last 35 years and this airline is no different from any of their economy class services. Plenty of in flight entertainment was available. No restrictions on those of us who wanted to walk around the aisles to stretch our legs. China Southern was far better than any airlines from the US or Australia. Paid less than half of what all other potential airlines were charging.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LAX to KUL via CAN |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Boeing 787 uncomfortable seats"
1 reviews Barry Halford (United Kingdom)
London to Auckland via Guangzhou and Brisbane return. A380 was good on one leg, but others on Boeing 787 which was cramped, uncomfortable seats. Inflight entertainment with a reasonabe choice but poor compared to Emirates. Cabin crew ranged from pleasant to unhelpful - some spoke or understood very little English (even words like water) so making enquiries or requests was frustrating. Pretty poor quality food and little choice. We couldn't choose meals in advance on the way back so we got the standard meals, most of which seemed to involve meat. My wife is vegetarian but they had no spare vegetarian meals. Before we left London the Manage My Booking section didn't work so I had to reserve seats and meals on the phone, very difficult. From Auckland, nothing about the website worked and phone was impossible. Nobody in NZ, London or China answered my phone calls and was no provision to leave a message. I went to their office in Auckland but staff couldn't answer my question. I have been trying to contact their lost property department, 45 mins holding to Customer Relations, no answer. Guangzhou Airport is a ferociously expensive and depressing airport. About $12USD for a cup of coffee and $15USD for a bowl of noodles.
| Aircraft | A380 /Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to AKL via CAN/BNE |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
