China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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10/10

"sets an excellent example"

(Singapore)

Kuala Lumpur to Zhengzhou via Guangzhou with China Southern. Crew service on all legs were excellent. This is the only airline I know of in all my journeys whose staff bothered to run the drink service twice during meal time. Calls were promptly responded to, requests were remembered and followed-up. When the bell was pressed during takeoff the staff actually explained that for safety reasons they will assist later. The outbound domestic stretch was delayed due to ATC, but crew promptly started drink service and entertainment to keep everyone happy and occupied. Entertainment was shown over a screen, with a mixture of Chinese and Western content. Crew was happy to provide an extra share of food if they had some remaining, but I think the share is ample for most people. Of the three major Chinese airlines, China Southern is best in terms of service and value of money. The airline offer a free hotel stay for transfers over 8 hours at CAN. The counter at Gate 20 could use some directions, and more staff to handle the bookings. Was given a well furnished hotel room to rest during this time. There is room for improvement but because this is a bonus freebie now normally offered by other airlines, I did not penalize the overall score. Would fly with them again for future journeys to China.
AircraftBoeing 737 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to CGO via CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend flying"

(China)

My flight from Sydney to Guangzhou with China Southern Airlines was enjoyable. I got to the airport very late due to heavy traffic and turned out to be the last one getting on board. The cabin staff led me to my seat and managed to find me a luggage space on the already fully seated plane. Their friendliness helped me out of the panic of being late. It also made me feel settled and comfortable during the rest of the flight. I would recommend flying with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"cabin crew were nice"

(Canada)

Amsterdam to Guangzhou with China Southern Airlines. I purchased an Economy class ticket from KLM but onboard was seated at Premium Economy seat 32A. The legroom was great in Premium Economy. The aircraft was quite new but seats may need to be renovated, some seat pockets were damaged, it wasn't convenient for me because I usually put some stuff in it. The cabin crew were nice, they were quick to respond to my request. The cabin service was improved a lot comparing to service in 2012. However, food service wasn't improved, I should say it was worse than my last China Southern experience. There was two meals offered on board, there were two choices each. The taste of those two meals was terrible.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAMS to CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"premium economy quite comfortable"

(United States)

New York to Guangzhou with China Southern Airlines. The premium economy class is quite comfortable, and not much more expensive than the economy class. Flight attendants are quick to respond to my request for service, with a smile. The meal can be improved though, especially with more vegetables and fruits. Also the touch screen for the IFE did not work well for my seat.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteJFK to CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"good with snacks and drinks"

(United Kingdom)

London Heathrow to Bangkok via Guangzhou. Boeing 787 is great plane, didn't feel jet lagged after an 11hr flight to China, the downside was that the seats felt quite tight. The food was okay, entertainment was ok, and they were good with snacks and bringing drinks round to keep you hydrated. The second from Guangzhou to Bangkok was on a Boeing 737-800 with much better leg room and comfortable seats for this 3hr flight - limited entertainment, food served was inedible. I would recommend China Southern Airlines on price and a fairly new fleet of planes, and the service is also okay. However, no communication from the cockpit on both flights which was a little strange. We also had a delay in Guangzhou of 2 hrs with poor information and communication given including a gate change. It is a mixed bag.
AircraftBoeing 787 / 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BKK via CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"friendly and helpful"

(Australia)

Guangzhou to Sydney. I experienced a slight delay due to bad weather, had to spend around two hours wait before the weather condition back to normal. Cabin crew friendly and helpful. I cannot complain their onboard service much. Lovely smile, politeness and professional food service made the flying great. Last but not least, their seat is comfy and toilet is clean. China Southern is one of the best I flew on this route.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangZhou to Sydney
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"pleasantly surprised"

(Australia)

Pleasantly surprised with China Southern Airlines from LHR to MEL via CAN. Very cheap price and less than 24hr total time. Departed on time and arrived early. Seats were not bad, had better and worse. The legroom on the 2nd flight looked very good too. I'm 6'5 so always worry, but I was lucky enough to get an exit row seat. Flights were half empty and average amount of food and drinks. My only issue is the entertainment. Really shocked at the lack of films and TV. I personally wouldn't of been able to fill my time on both flights watching something that interests me. I fell asleep for a lot of the journey so it wasn't an issue. Very happy overall. I'd definitely fly again especially for the price I paid (£430). The next best flight in terms of total length was nearly £600.
AircraftBoeing 787 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to MEL via CAN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"one of the best I ever took"

(France)

Amsterdam to Sydney via Guangzhou, returning Sydney to Paris via Guangzhou. I have traveled frequently between Europe and Asia and Oceania in my professional life over the past 40 years. This trip with stop-overs in Guangzhou both ways was one of the best I ever took! The flat seats were very comfortable, service on board by well trained and courteous cabin crew was faultless and the assistance received by the ground staff during stop-overs was perfect. I enjoyed the mix of Asian and European meals very much. Just a note to mention that, inside the airplane, the A330 was much quieter than the Boeing 777. The choice of entertainment options was a bit limited but I spent most of my time reading, working and sleeping, so no complaint. The only difficulty I encountered is when I tried to advance my return flights from Sydney to Geneva by one day. China Southern asked me to pay and extra AUS$3700 to do this - it was about the cost of my ticket, so I dropped the idea. For any long-haul traveler from Europe to Australia, I strongly recommend this airline. Only a footnote on another passenger's remark: the seats 4A/4K are actually fine on both versions A330. I would not recommend the seats 4B or 4J on the A330-200 which are too close to the galley and bathroom.
AircraftA330-300 / A330-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMS to SYD via CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"look forward to fly again "

(Australia)

Flown from Perth to Seoul via Guangzhou return with China Southern Airlines. Perth to Guangzhou on a Boeing 787 was generally a smooth flight in terms of the service but at the same time an uncomfortable flight in terms of the amount of leg space for those who are tall. Guangzhou to Seoul Incheon was a very comfortable, short 3 hr flight on the A320. On the way back from ICN to CAN the airline used their widebody A330, enabling plenty of leg room and space on a 3hr journey. The Boeing 787 from Guangzhou to Perth was uncomfortable in terms of the small leg room space on an 8hr flight. Would recommend flying China Southern for travellers wanting to spend on cheap, long haul flights and I look forward to fly with them again in the near future.
AircraftBoeing 787 / A320 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePER to ICN via CAN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"enjoyable and relaxing"

(China)

I was on China Southern Airlines flight CZ319 on 4th November from Guangzhou to Perth. Everything was working in the Boeing 787, and I was quite satisfied with the dining and entertainment facilities. The flight arrived at the scheduled time. The cabin staff were professional and friendly, which made for a pleasant flight - they took care of passengers patiently through the flight. I thought the seats were comfortable, and it was an enjoyable and relaxing journey.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to PER
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review