China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 558 reviews
5/10
3 star Skytrax Rating
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7/10

China Eastern Airlines customer review

(Australia)

SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However given the distance well worth the price that paid.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United States)

LAX-PVG PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable if not slightly better than most US carriers flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable leg room adequate and the plane clean.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(United States)

PVG-TAO Short 1.5 hour flight. A320 was a bit old but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(Hong Kong)

China Eastern has the same standards as American carriers at best. Returned from PVG to HKG flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain where I was told to return to the gate for boarding. Onboard in addition to some airplane food which I take a pass on I am able to get a nice warm beer. Overall would not fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(Singapore)

Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions no attempt to offer any kind of customer service. Once the meals and drinks were served they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(Australia)

A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along though they were booked out for days.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(United States)

We flew this airline business class in February. Very good service and food but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Australia)

Shanghai-Hong Kong on A320. Departure on time plane looked new cabin crew very efficient pleasant and welcoming. Seat was hard but it was only a 2.5 hour flight so no problem. Lunch was served - juice beef and noodles fruit and mango jelly. Entertainment was on overhead screens. Arrival on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Israel)

PEK-PVG. On time quick check-in good waiting area. A320 - new aircraft efficient crew. However food was not tasty free soft drinks and good leg room.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Israel)

PVG-XMN. Departure from domestic terminal T-2 very crowded waiting hall very good boarding procedure and taken to the plane by bus. A320 aircraft new condition poor refreshment on time with a good seat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes