China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 522 reviews
5/10
3 star Skytrax Rating
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8/10

China Eastern Airlines customer review

(Indonesia)

DPS-HGZ. Seat was comfortable meal was okay. FA's were polite and helpful nice flight with China Eastern.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Singapore)

My wife and I flew China Eastern Airlines from Singapore to Kunming return. The onward flight was delayed by 1 hr. Inside the flight it was a standard A320 seating arrangement. The crew members were nice and warm. The food was generic and nothing much to talk about. There was no AVOD. The return flight was on time. Crew members again were nice and welcoming. The flight was relatively new and clean. Overall it was a good and safe experience. And of course it is value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Canada)

I was in China for 5 months for a work stint and flew China Eastern around once every two weeks. It was the only carrier available for some rural airports. although there seem to be a negative impression on here regarding its service and delays I have to say that during the 10 something flights I took with them not once was my flight delayed or my bags lost. Their seats are pretty cramped and foods are generic. The more important parts was getting to my destination on time and safe.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(China)

Hong Kong-Shanghai Shanghai-Beijing. Both flights delayed the first delay sat for 1hr on the tarmac in Hong Kong while the second was a 2 hr delay due to aircraft change. No information as to reason for the delay or how long we would be waiting. Boarding Shanghai-Beijing was chaos staff seemed to exert little or no control over passengers. Some passengers were on cell phones while we were taxiing to take off. A special meal had been ordered but for some reason was given fruit as my meal. China Eastern has a long way to go they need to learn to focus on staff training.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(Hong Kong)

Hong Kong-Shanghai-New York (JFK) return. At check-in in Hong Kong there was quite a long line with only a handful of agents. However I was still able to clear check-in security and get to the gate 10 mins before boarding. Hong Kong-Shanghai was very comfortable on an A320. Once we arrived at Shanghai we had to go through Chinese customs and back through the metal detectors to transfer. Shanghai-JFK on an A340 was very good. However there was no in-seat entertainment systems and the communal movies that were offered were not very good. In every seat however there is an electrical plug. I saw quite a few passengers plug in iPads and PSPs and such so CEA is allowing you to bring your own entertainment. The food throughout both flights did not offer any non-Chinese food options. On the return flight everything was fine and the food and drink seemed to be of better quality. The flight to Shanghai was about 30 mins late which cut my transfer to HKG close. CEA is good value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(China)

Shanghai-London and I saw things I had never seen before on the same route like Twinings and wine. Don't know if it is their recent service upgrade. Hope they can keep that up.
Cabin FlownBusiness Class
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(New Zealand)

Flew Beijing-Pudong and Macau-Pudong-Bejing. First flight on A330 which was not very full. Seats still a bit cramped and no food served just a very processed drink and I am diabetic! Macau through Pudong-Bejing was on A320 both flights. MU did not listen to my pleas not to check bag all the way through to Beijing and promptly lost it in Shanghai. Flight late and check in at Macau disorganised for a very small airport. Baggage services at Beijing very unhelpful. Would only fly MU again if no alternative.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(United States)

JFK-Shanghai. A terrific airline for the price. Comfortable seating. Food as good as any Chinese airline. Generous flight attendants. You should have no hesitation flying this airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(United States)

China Eastern has got a lot better since I flew with them 3 yrs ago from LAX-PVG. The modern A340-600 aircraft has roomy space compared to other international airlines and my favourite comfortable 2-4-2 seat configuration. They also have power outlets behind each seat which many airlines don't have they have many music channels. The meals are a great amount. The flight attendants are friendly and helpful as on the way to PVG a PAX lost his wallet somewhere and about 3 FA's tried to help him find his wallet for over an hour and they made an announcement too. Shanghai's PVG international airport is very nice and modern and easy to navigate around. I've seen many negative comments and review for China Eastern and don't understand why. But most of them i've noticed come from Westerners and I understand why. The food and culture and drinks with no ice is Chinese culture. It'll be unfamiliar so bring some snacks. I've heard of many situations where they give Lunch vouchers and hotel room for delayed flights.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Germany)

Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read movies to watch and music to listen to myself. Unbeatable price. No online check-in but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.
Cabin FlownEconomy Class
Value For Money 12345
yes