China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 543 reviews
5/10
3 star Skytrax Rating
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2/10

China Eastern Airlines customer review

(Australia)

A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along though they were booked out for days.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(United States)

We flew this airline business class in February. Very good service and food but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Australia)

Shanghai-Hong Kong on A320. Departure on time plane looked new cabin crew very efficient pleasant and welcoming. Seat was hard but it was only a 2.5 hour flight so no problem. Lunch was served - juice beef and noodles fruit and mango jelly. Entertainment was on overhead screens. Arrival on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Israel)

PEK-PVG. On time quick check-in good waiting area. A320 - new aircraft efficient crew. However food was not tasty free soft drinks and good leg room.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Israel)

PVG-XMN. Departure from domestic terminal T-2 very crowded waiting hall very good boarding procedure and taken to the plane by bus. A320 aircraft new condition poor refreshment on time with a good seat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Australia)

Shanghai to Beijing return We did not expect very much and were surprised at the high level of service great food and beverages and comfortable seating considering it was only a domestic flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(Indonesia)

HKG-PVG return on A319. First time with China Eastern Airlines and nothing special. Meal presentation was not appealing and poor quality. FA's speak little English but still friendly and attentive. Plenty of leg room and value for money ticket price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Germany)

Frankfurt (FRA) to Shanghai (PVG) on Airbus 330-200. I booked this flight because it was by far the cheapest. Boarding was on time and the cabin surprisingly modern. There was in-seat-entertainment (on the flight back there were only overhead displays) though the choice of movies very limited. The cabin crew worked well but they didn't have time for talking or at least smiling. The seat was a little too small for me although my height is average European. Food was okay not more not less. What I liked were the warm towels handed to you twice and the morning work-out presented by flight attendants. In conclusion you get an average flight experience for a good price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Australia)

Beijing-Nanjing on a mid-week flight. After what seemed a never ending delay in departure (partly due to a sick passenger) the flight was reasonable except for incredibly uncaring fellow passengers who consistently wandered up to the toilet while the aircraft was still taxiing or put their seats completely into recline before the aircraft had even taken off. First Class on these domestic flights is closer to a cheap business class flight in a country such as Australia. Nevertheless food and service was quite good although the glass of white wine I had must have been the warmest I have ever encountered. The business lounges available at Beijing were extremely rudimentary.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(United Kingdom)

UK to Sydney via Shanghai for Christmas/New Year Dec 2011 - this airline was the cheapest. I purchased an Australian Visa with my flight but had to buy a second visa at Heathrow as China Eastern were adamant I didn't have one and would not issue me a boarding pass until I purchased an emergency one for £35! I would advise taking your own entertainment as the initial first leg of the trip was the only one with a personal TV system every other flight only had communal TV screens showing Chinese films with English subtitles. Food was mainly meat with noodles or fish with rice you may want to consider becoming vegetarian for the trip. I had an overnight stop over in Shanghai nothing was very co-ordinated at the airport - ensure you have a hotel booking slip from your agent. All stopover passengers from my flight didn't seem to have a reservation at either of the airport's hotels the majority of us ended up paying for our rooms on a credit card.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no