China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 558 reviews
5/10
3 star Skytrax Rating
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9/10

China Eastern Airlines customer review

(China)

PEK-SHA business class. A well-maintained A330 with individual touch screen IFE. Boarding was efficient and orderly. Take-off on time (unusual given PEK airport's terrible air traffic control). Food was nice even with soup noodles on the menu and FAs were helpful. China Eastern is certainly trying hard to improve its services particularly on the "cash-cow" PEK-SHA route. Other routes (PEK-WUH for example) are still sub- standard.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(United States)

LAX-PVG. Seats were narrow made me feel trapped they were hard and there was little legroom. Which made it a very uncomfortable flight. No personal IFE for the 13 hour flight. IFE on the OV screens were confusing and hard to understand. They also kept repeating the same shows throughout the flight. We were served 2 full meals on the flight as well as snacks. The meals were good for economy class. Service was good except for when a flight attendant rudely refused to clean the toilet. Speaking of restrooms they were not clean at all. There were power ports on the A340 we were on. But the ones in our seats were broken and didn't charge my laptop. The same thing was happening in other seats. All in all the crew was good the food was decent it smelled bad and was uncomfortable. I wouldn't recommend this airline at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(Australia)

Fuzhou to Shanghai however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(United Kingdom)

London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern they get you from A to B decent service and most importantly attentive staff.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United Kingdom)

LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard actually they do have although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts and consider its price would like to recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Australia)

PVG-TNA short 1 hour 20 minute flight on relatively old but clean A320 seats were old style with low back but lots of padding though quite narrow widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Germany)

FRA-PVG-BKK. FRA-PVG on new clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Eastern Airlines customer review

(China)

Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai however was transferred to MU due to CX flight delayed. Old style A330 no AVOD seat narrow and uncomfortable crew rude and impolite low-quality beverages served food terrible and tasteless (very simple).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(Australia)

HKG-PVG-SHE return. New A320s on 3 flights older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer no choice of meal crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall probably better than most American domestic carriers I have flown on. At the price hard to beat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(Australia)

Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value but i wouldn't pay any more for it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no