China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 521 reviews
5/10
3 star Skytrax Rating
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9/10

China Eastern Airlines customer review

(United States)

PVG-HKG. As an Elite Plus member I was entitled to First Class Club access. Lounge well stocked and staff very friendly. Loaded on to a bus for shuttle to the aircraft. A321 of recent remodel. Flight staff friendly and outgoing. It was a 2.5 hr flight. Three choices for hot meal. Arrived hot and tasty with an ample portion as well as fruit and ice cream for dessert. First time flying MU but will certainly look forward to the next booking.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Hong Kong)

Hong Kong-Xian return. On the first leg the aircraft was an Airbus A320 which looked pretty old staff service was warm and kind. Sadly there wasn't AVOD. On the second leg the flight was delayed for almost 2 hrs on second leg because of a mechanical problem with the engine. After the switch of planes we were on a seemingly brand new Airbus A320 with a newer interior. Overall MU is a fine Chinese airline the only letdown is the food the presentation wasn't good but it tasted ok.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Indonesia)

Lianyungang-Shanghai. Almost 3 hours of delay at Lianyungang due to some technical problems at Shanghai airport tower. The ground crew offered a small snack box of bread and bottled beverage which was a nice relief from the tiredness of waiting at the airport. No AVOD on this 2 hr flight food was stirred pork with plum sauce which was quite good. FA's had to face complaints from many passengers due to the delay and they seemed to manage their complaints quite well and attentive. Flight OK service good.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(Australia)

PEK-PVG-SYD-PVG-PEK. Price for Business Class was very good angled lie flat seats were comfy a little narrow but generally comfy in sleep and upright positions. Food on the way to Sydney was ok not great but typical of food quality out of China. Lounge in PEK and PVG were both good PVG being better having a variety of hot food and more drinks to choose from. Lounge in SYD for return leg was Qantas lounge so very good excellent food and showers etc. Food on the return leg was much better not only variety but quantity and quality was much better. Service on all legs was good English level was very good from most attendants. Would definitely recommend their Business Class when it is discounted.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(Australia)

ICN-PVG. Check-in and boarding quick. Staff were efficient but unfriendly - some looked glum and didn't seem to want to assist passengers. Tasty meal served promptly after take-off. Announcements made in Chinese English and Korean. Got a free copy of China Daily on request. Appeared to be headphone facilities but weren't given any headsets. No personal TV but newspaper kept me entertained for the short flight. Adequate leg room. Overall considering the cost it does the job but otherwise don't expect too much.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United States)

Beijing-Kunming-Lijiang return. Delays here and there but bearable (most due to weather conditions). Planes look outdated. Ok service pretty bad food an average airline for travel.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Hong Kong)

Shanghai to Okinawa. Flight delayed because of a typhoon. On A300-600R the leg room in Y class is great. The Japanese style dinner is good especially the fish rice. Crew are nice and polite. The service you get exceeds what you pay.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United States)

Chengdu-Henszhou. Nice airline. Hot food okay 2 servings of drinks. Attendants were nice. Reasonable flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Australia)

Sydney to Shanghai and on to New Delhi. Sydney-Shanghai flight was surprisingly great after reading some of the reviews. I requested and had an exit seat requested vegetarian meals and it arrived on all sectors without any issues. The seats were comfortable and even offered power outlets for laptops in economy seats! Movie selection was limited. Shanghai - Delhi sector had older planes and no power in the seats and we managed to get exit row seats again and food as ordered. Drinks menu was limited to Chinese beer and french red wines - which was OK.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Indonesia)

DPS-HGZ. Seat was comfortable meal was okay. FA's were polite and helpful nice flight with China Eastern.
Cabin FlownBusiness Class
Value For Money 12345
yes