China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 694 reviews
5/10
3 star Skytrax Rating
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10/10

China Eastern Airlines customer review

(Dominican Republic)

Flew LAX to Shanghai and Shanghai to Sydney December 28 2013. Friendly and efficient check-in great seats friendly staff and huge amounts of good food. After reading some of the reviews here we were somewhat concerned about our trip but everything was excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Australia)

MEL to LHR via Shanghai. No problem at all. On time and on budget! Requested and received exit row seat. Food and entertainment were fine. The transiting procedure in Shanghai was clunky and slow. That was the only (minor) frustration. Ticket was 60 percent of other carriers. It worked for me!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(United Kingdom)

I've now done LHR-SYD three times in C with China Eastern and have to say it is an excellent offering. Very good value for money very good seats (lie-flat) and good Chinese food. Getting a short stay visa in Pudong is no problem.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(Germany)

Flew MU220 FRA-PVG in C on 19th Dec. Despite all bad comments about MU I have to say that they have a superb C- Class product with very comfortable lie-flat-seats on that route served with a good looking A330-200. Food was very good. The crew rushed through the service. Some may like it some may not - but because of this there was more time for sleeping. No complaints about IFE very nice noise-reducing headset. Excellent kit by Salvatore F. Flight was on time. Value for money and recommendable. Will have some domestic travel with MU and the return- flight to FRA and hope to get the same nice experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(China)

Flew Shanghai - Dubai - Shanghai. I have flown over 120000 miles this year and this was by far the worst experience I have had. All the staff were at least indifferent while some where downright rude there was confusion on one flight where we were given boarding passes for seat numbers that did not exist this happened to other passengers on the same flight. Last part of flight delayed by over 4 hours with no apologies from the flight crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(Canada)

We flew from Vancouver to Shanghai then Shanghai to Bangkok. The plane from YVR was new. 10" TV's with a huge selection of free on demand movies in English as well as games music and other entertainment. There's also a plug for your laptop under your seat and a USB port near the screen. The food was plentiful. Service was fast and efficient. I have nothing bad to say about this airline. From Shanghai the flight to Bangkok was just as good although no on demand entertainment. This was fine as it was only a 3.5 hour flight and I had my laptop with me. Plenty of leg room on both flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

China Eastern Airlines customer review

(United States)

Dec 2 MU578 SFO-PVG on A330. On-time normal flight with 70% passenger occupancy. Service was adequate. No complaints. Dec 3 MU9307 (FM9307) PVG-CAN on B737. On-time normal flight with 90%+ passenger occupancy. Service was adequate. No complaints. Dec 6 MU3294 (CZ 3611) CAN-PVG on A320. 4 hrs delayed because
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(New Zealand)

The worst airline I've flown! My trip was from SGN to PVG and it was delayed for more than an hour but without any advanced notice. The cabin crew appeared too tired to welcome passengers on board without a smile. They announced breakfast would be served after taking off it was some nuts water cracker biscuit - and they called it breakfast. No one cleaned the rubbish up! The first time during turbulence that I'd heard the crew said "We are in turbulence but don't worry we will be landing soon" so ridiculous! Please re-consider if you decide to fly with this airline unless you cannot find any other option.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(Hungary)

Avoid this airline! I was flying in early October from Beijing to Dhaka. This is supposed to be a direct flight with short stop in Kunming only to refill the plane. Well it was definitely not true in Kunming we had to leave even the transit area and go through all checks again. There were no staff to move our baggage. They decided to leave the baggage behind but were lying about this. I had connecting flights and received baggage only two days later of course without any apologies. The staff were rude and food was terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(United States)

We were quite worried about this airline after reading all the reviews but were pleasantly surprised at our experience. We left from SFO flew to Shanghai then to Osaka and had very good service and on time planes the entire round trip. The food was good and plentiful the attendants were always serving water and responded immediately to peoples' needs and the in-flight entertainment was excellent. We would recommend China Eastern Airlines to others.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes