China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 543 reviews
5/10
3 star Skytrax Rating
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9/10

China Eastern Airlines customer review

(Australia)

PVG-TNA short 1 hour 20 minute flight on relatively old but clean A320 seats were old style with low back but lots of padding though quite narrow widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Germany)

FRA-PVG-BKK. FRA-PVG on new clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Eastern Airlines customer review

(China)

Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai however was transferred to MU due to CX flight delayed. Old style A330 no AVOD seat narrow and uncomfortable crew rude and impolite low-quality beverages served food terrible and tasteless (very simple).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(Australia)

HKG-PVG-SHE return. New A320s on 3 flights older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer no choice of meal crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall probably better than most American domestic carriers I have flown on. At the price hard to beat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(Australia)

Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value but i wouldn't pay any more for it.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(Australia)

SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However given the distance well worth the price that paid.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United States)

LAX-PVG PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable if not slightly better than most US carriers flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable leg room adequate and the plane clean.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(United States)

PVG-TAO Short 1.5 hour flight. A320 was a bit old but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Eastern Airlines customer review

(Hong Kong)

China Eastern has the same standards as American carriers at best. Returned from PVG to HKG flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain where I was told to return to the gate for boarding. Onboard in addition to some airplane food which I take a pass on I am able to get a nice warm beer. Overall would not fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(Singapore)

Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions no attempt to offer any kind of customer service. Once the meals and drinks were served they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no