China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 523 reviews
5/10
3 star Skytrax Rating
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8/10

China Eastern Airlines customer review

(United States)

LAX-PDG PDG-LAX and a few domestic flights in China. Seats were comfortable on the transpacific flight and electrical outlets at every seat. The IFE was strange so a laptop comes in handy. Meals were hot and tasty but expect Asian-style cuisine. Obviously FA's speak little English but ours seemed friendly. They brought out hot towels after each meal which was a pleasant surprise. Domestic flights were pleasant and uneventful. Only issue was when a storm the previous night caused out flight to be cancelled. We would have been out of luck if our Chinese-speaking guide hadn't been there to speak with the agents.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Singapore)

Singapore-Shanghai-Seoul. Surprisingly prompt departure and arrival time at all destinations no flight delay as described by other passengers. Food quality was poor and much improvement needed leg-room was only slightly better than budget aircraft's. Service staff were generally helpful.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(China)

I am China Eastern Gold (Elite Plus) member and fly with almost every week on Shanghai-Changsha Shanghai-Chengdu Shanghai-Kunming Shanghai-Guiyang and Shanghai-Beijing. Other than the VIP lounge I never got any other special treatment. Most of MU flights have delays from 30 minutes to 1.5hrs very tight legroom for all flights poor quality food served. MU is far behind the China Southern in terms of service quality if you travel within mainland China.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(United Kingdom)

Shanghai-Beijing with A330. The flight from Shanghai to Beijing had very decent hot meal surprisingly. But the return flight from Beijing to Shanghai had only a sandwich. Not sure why it was so different. No individual seat-back monitor available. Both flights were almost on time with only minor delay.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(United Kingdom)

Xi'an to Beijing Capital. Nice Airbus A320 flight with o/h Video playing comedy programmes during short 1 hr 22 min duration. Cabin crew worked hard to serve Lunch pity that the Beef seemed on the tough side and rice was rather cold. Cabin crew give out details of flight progress nothing from flight deck crew which seems to be the norm in China.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(Australia)

Two very different experiences with China Eastern. I recently flew Melbourne to Shanghai and returned three days later business class. First surprise the plane was a Shanghai Airlines B767. Seat 2E was comfortable enough with good legrest and went back to about 150 deg not flat but enough to sleep. Welcome drink was water or a glass with about 1 cm of sparking wine - very odd. Lunch consisted of small salad reasonable main course and plate with four pieces of not so fresh fruit. Dinner consisted of same small salad and same poor quality fruit plate with noodle dish in between. The silliest part was that utensils were the poorest plastic I have ever seen. They were so thin the tines of the fork could not be used to pick up the meat or the vegetables - so I had to eat with fingers which is not terrible just really silly. Business class toilet was out of service but crew did their best to give us access to one of the forward economy toilets. Return flight out of Shanghai was quite different. Same type of plane same seat. Welcome drink was normal glasses of orange juice and white. Toilet worked. Dinner consisted of salad very good appetizer seafood main course and fruit or ice cream for dessert. All served with silver cutlery which debunked my thought that plastic was used out of Melbourne for safety reasons. I do not know how the quality out of Melbourne could be so bad as I have used many airlines out of Melbourne and never had such bad food or accessories as on the Eastern China flight and what makes it so strange is that the airline has such good standards out of Shanghai. It was almost like two different airlines - I would never pay business class to fly the first but I would for the second.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(Australia)

SYD-PVG-LAX. SYD-PVG leg on an A330 - seemed quite new. Flight Attendants aren't overly friendly and quite concise and to the point. Food was okay not overly pleasing. PVG-LAX on an A340. Seemed similar in generation of the A330. Flight Attendants were more friendly on this flight. Some meals were poor quality. Return flight LAX-PVG was extremely similar however meal quality was significantly improved. Return flight PVG-SYD was extremely full due to a ticketing malfunction. Food was quite poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(United Kingdom)

PVG-XIY-PVG. Good fare on the outbound leg had to pay 3 times the price for the return due to Chinese holidays. Both flights were A320 and looked rather tired & dated inside. Seat belt signs remain on at all times and the flight deck make no comments. Cabin crew efficient - but not over friendly. Reasonable free food and soft drinks. Return delayed 90 minutes with little information & last minute gate change. Luggage arrived before I did as it was placed on an earlier flight (?)
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Australia)

PVG-CKG. Booked flight at the last minute so was happy to be on flight. Checkin in Shanghai quite organised and fast as well as the airport compared to Beijing much better. No food served on the flight I was surprised as I had d been on shorter flights with Chinese carriers this trip and got more than enough food and snacks so was a bit disappointing as it was too late to get any food on arrival in Chongqing. Drinks were served but only drinks. An ok and uneventful flight apart from this.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(Australia)

BJS-PVG quite old plane but clean. Fast checkin in Beijing although it looked a little chaotic there at first. No airbridge so all passengers needed to wait and stand around on a bus for a while for departure and arrival in Shanghai. Very crowded boarding area in Beijing. The food was good more than enough and was interesting if not a little weird. All in all a good flight that I couldn't really complain about.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes