China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 558 reviews
5/10
3 star Skytrax Rating
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4/10

China Eastern Airlines customer review

(United States)

JFK-PVG-FOC. Was a disappointing flight. 30 minutes delay after we boarded the aircraft. FA's served few cups of water after the takeoff and weren't seen for the next 4 hours. Seat uncomfortably narrow with very little leg room. No individual IFE and movies were played repeatedly. A cold and tasteless sandwich served before landing. Overall good value for the money but I will not fly this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Eastern Airlines customer review

(Australia)

Sydney to London return in economy was a major feat of endurance with this airline. No online check-in check-in staff in PVG didn't know which rows were the exit rows IFE was amateurish (two movies repeated endlessly on drop-down screens on both flights except when someone had recorded one over the other cutting it off before the end) toilets were filthy by the end of each 10 hr flight. Even adjusting for the common 30-60 minute boarding delays two of the three flights arrived at times over an hour different to what was on the ticket! The newish A330s were okay if unlike my neighbour your seat didn't break. Biggest hassle was their inability to check through luggage from partner airlines in Shanghai: I had to collect my bag from the KLM flight and then lug it upstairs queue endlessly and check it in again for China Eastern to Sydney even though the bag tag said SYD. The most disorganised airline I've ever flown with!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(China)

PVG-DPS return in business class. Check-in is swift in PVG. Lounge in PVG T1 is dated. Both legs are delayed for one hour. Well maintained A333 with pod seats though not real lie-flat comfortable enough for sleeping. Food is very average not up to a business class standard. Service is sufficient but you would expect much more. AVOD works well but the screens on bulk head seats are way too small. I will definitely choose MU J class again if the price is as competitive as this trip (less than USD900 for a 6 hours return flight).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(India)

I and my wife travelled from Delhi to Los Angeles via Shanghai return. Our outward journey commenced on 30th May 2012 reaching Los Angeles on the same date. We commenced our return journey from Los Angeles on 28th June reaching Delhi on 29th June in the early hours. The flights were on time. At Shanghai the transfer was smooth. We were impressed by the fact that one official was standing near the transfer desk and calling attention of transfer passengers when we were going to Los Angeles. That was good. The food was value for money in an economy class. But the entertainment in the flight was inadequate as the monitors were not attached to the back of the seats. One more problem that we faced was that we could not reserve our seats online. But our overall experience was satisfactory.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(United States)

Red eye flight from Narita to HCM was delayed over an hour. We sat in the plane for over an hour waiting for take-off with no explanation. Almost missed my layover flight in Shanghai but yet again was delayed for over 3 hours! When the delay notice was given the crew wasn't even sure when the next departure would be. The plane ended up showing up at 3am. The worst thing about it was there was no apologies and flight attendants were extremely apathetic.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(Malaysia)

Flight from Kuala Lumpur to Shanghai. Was a red eye flight scheduled for 00.50 but delayed for 3.5 hours. No apologies and no explanation given. Seats were uncomfortable and staff unfriendly. A glass of water soon after take off and no flight attendants were seen for the next few hours. Had to get drinks myself from a trolley parked all the way at the end of the plane! A tasteless and unappetizing meal was served one hour prior to landing. Seats were uncomfortable and carpets were dirty. Have a return flight ticket but decided to forgo that and buy a return ticket from another airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Germany)

FRA-PVG Business class. Check in at counter was quick and uneventful (China Eastern does not offer web check-in nor pre-seat reservation). Boarding by zones went smoothly. Airplane very new cabin tidy and spacious. Seat fully flat with comfortable cushion and blanket provided. Service was so-so kind of uncoordinated and slow but the food was decent and the choice offered was correct.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(Hong Kong)

Shenzhen-Shanghai Hongqiao. At check-in was informed my 11.30 flight would be significantly delayed so they would put me on the 12.30 instead. That was then delayed and we didn't start boarding until 13.45. Then sat on the plane for a long time and told the flight was delayed due to air traffic control. Food was served whilst waiting no vegetarian food and no option to pre-order. Eventually took off after 15.00 with very little explanation or apology. Plane was very old and most of the fabric was peeling off. No IFE. Staff tried their best to bring around drinks.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(United States)

I was pleasantly surprised when I flew LAX to Shanghai. I was expecting a terrible flight but everything went pretty well. The two meals and snack were tasty the airplane was clean and new. The flight attendants were fairly friendly and overall the flight was pretty decent. However the service was slow not sure if they were understaffed or what but most times to get water or get them to collect trash you'd need to buzz them. Also they did show movies on the drop-down TVs but they were outdated and not too interesting. But overall it was better than I thought. Also I am 6'1" and the seats were uncomfortable in coach. But I think that's probably the same with most airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(United Kingdom)

Shangahi to Okinawa in business class. Check-in was efficient with a dedicated sky priority section and staff were friendly and efficient. The China Eastern Airlines Business Lounge is very difficult to find and not worth the effort to be honest. The lounge is a small crowded windowless room with a few food and drink offerings. While I was there the lounge was very crowded and very dirty although they did start clearing plates and tables as I was leaving. Boarding for my flight was very organised. The business class seats on the A319 were 2 2 across and were proper regional business seats rather than the usual economy seat with the middle one kept free that you get with BA. Soft drinks were served prior to take off then hot towels and a second drinks round then a full lunch which I have to admit was the nicest meal I have ever had on any aircraft. Arrived slightly late in Okinawa first off the plane thought immigration and baggage on the belt within minutes. I was very impressed with China Eastern and will try then long haul as I can live with the fact that the lounge in Shanghai is dismal.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes